JumpCloud
JumpCloud, Inc.External reviews
3,691 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud makes us admins lives easier by simplifying IAM implementation, patches, and integration.
What do you like best about the product?
Before using JumpCloud, we used different standalone tools for managing identities and devices. We mainly relied on Microsoft Active Directory on-premises, which required manual setup and had a lot of management overhead. We switched to JumpCloud to combine directory services, mobile device management (MDM), single sign-on (SSO), and cross-platform endpoint control into one easy-to-use cloud platform. We made this change to simplify our growing hybrid environment and gain better control. Customer Support was great as well. They also have a "submit an idea" option where you can make a request. A very transparent feedback loop with community voting for your suggestion feature, which gives increasing visibility for high-demand features. Again, Kudos to the Jumpcloud Team.
What do you dislike about the product?
None so far, we are very content right now, the way they supported us with a monthly check with the Jumpcloud Manager and Skilled Dev.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifly our security and identity for all of our OS. It speeds up our onboarding/offboarding, while providing a good system for policy enforcement. With automated user setup, security rule enforcement, and device monitoring from a single dashboard, we have seen a quicker responses, better visibility, and improved security and compliance.
Using JumpCloud at schools
What do you like best about the product?
As a managed service provider supporting independent schools, we've found JumpCloud to be an excellent solution for managing user identities and securing school-owned devices. What we appreciate most is how it brings user and device management into a single, cloud-based platform. It allows us to remotely manage and support both macOS and Windows environments—something that's particularly valuable in school settings where mixed device use is common. JumpCloud’s flexibility and integration with various systems has helped us streamline account provisioning and improve overall security without adding unnecessary complexity.
What do you dislike about the product?
While no system is perfect, JumpCloud has been a strong fit for schools looking to modernize their identity management. Some advanced setup steps can be a bit technical, and reporting could be more comprehensive, but overall it’s a powerful tool that helps keep users secure and devices under control—even across multiple campuses.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us solve some of the biggest challenges schools face with identity and device management. By centralizing user accounts and enabling remote management for both macOS and Windows devices, we’re able to streamline onboarding, enforce security policies, and support staff more efficiently—without needing to be on-site. It’s allowed us to deliver a more secure, consistent, and scalable IT experience across all the schools we support.
Very robust platform functionality
What do you like best about the product?
One tool that handles many security functions for your organization.
What do you dislike about the product?
The way licensing is handled is a bit wonky. They take the unti count of a high water mark within the entire month and bill you monthly for users exceeding your agreed-upon user count. So, if you mistakenly import a group of users that weren't supposed to be there, and immediately delete those users, you will still be billed for them.
What problems is the product solving and how is that benefiting you?
JumpCloud gives us the ability to centrally manage a fully remote workforce. With a mixture of Windows and MacOS endpoints, JumpCloud gives us the ability for centrally based IAM. Remote endpoint management is critical for a non-traditional corporate network and this tool gives us the ability to do just that along with access management.
Best MDM Solution
What do you like best about the product?
After trying numerous MDM solutions for my Apple devices, JumpCloud has stood out as the most comprehensive and reliable option I’ve used. It truly caters to your needs—regardless of your infrastructure’s focus—and surpasses the limitations I’ve encountered with other providers.
One of the standout features is the ability to manage devices in real time through its remote tool. The depth of insights it provides, especially around device security and potential vulnerabilities, has been invaluable. I also appreciate the capability to push remote commands with root privileges—an essential function that enhances control and responsiveness.
Whether you’re managing a single device or an entire fleet, JumpCloud scales beautifully. It offers flexible licensing, from personal use to small business and enterprise-level packages—all at a fair price point. It’s a powerful, versatile platform that meets the needs of modern IT infrastructure.
One of the standout features is the ability to manage devices in real time through its remote tool. The depth of insights it provides, especially around device security and potential vulnerabilities, has been invaluable. I also appreciate the capability to push remote commands with root privileges—an essential function that enhances control and responsiveness.
Whether you’re managing a single device or an entire fleet, JumpCloud scales beautifully. It offers flexible licensing, from personal use to small business and enterprise-level packages—all at a fair price point. It’s a powerful, versatile platform that meets the needs of modern IT infrastructure.
What do you dislike about the product?
JumpCloud provides a solid foundation for identity and device management, offering a user-friendly interface and a wide range of integrations that make it a strong choice for organizations looking to streamline IT operations. The platform is reliable, and its zero-trust approach aligns well with modern security needs.
That said, there are a few areas where JumpCloud could further enhance its offering:
Policy Enforcement Consistency: Occasionally, certain MDM policies or configurations may not apply seamlessly across all devices, requiring manual troubleshooting. Improved consistency and better visibility into policy deployment status would be valuable.
Advanced Reporting & Analytics: While the platform offers standard reporting, more granular, customizable analytics would help admins gain deeper insights into device compliance and security posture.
Mobile MDM Enhancements: The mobile device management features are functional but could benefit from expanded capabilities and improved reliability, particularly around policy persistence and error handling during installation.
Faster Support Escalation: While support is responsive, complex cases sometimes take longer to resolve than expected. A clearer escalation path and more proactive communication would improve the experience.
Overall, JumpCloud is a powerful tool with a strong vision for modern IT management. With improvements in policy reliability, mobile support, and advanced analytics, it has the potential to become an even more indispensable solution for growing organizations.
That said, there are a few areas where JumpCloud could further enhance its offering:
Policy Enforcement Consistency: Occasionally, certain MDM policies or configurations may not apply seamlessly across all devices, requiring manual troubleshooting. Improved consistency and better visibility into policy deployment status would be valuable.
Advanced Reporting & Analytics: While the platform offers standard reporting, more granular, customizable analytics would help admins gain deeper insights into device compliance and security posture.
Mobile MDM Enhancements: The mobile device management features are functional but could benefit from expanded capabilities and improved reliability, particularly around policy persistence and error handling during installation.
Faster Support Escalation: While support is responsive, complex cases sometimes take longer to resolve than expected. A clearer escalation path and more proactive communication would improve the experience.
Overall, JumpCloud is a powerful tool with a strong vision for modern IT management. With improvements in policy reliability, mobile support, and advanced analytics, it has the potential to become an even more indispensable solution for growing organizations.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me manage and secure my company’s devices and accounts in one centralized platform. As the sole administrator, it gives me the tools to enforce MFA, set security policies, and maintain compliance standards without needing multiple complex solutions. It saves me time, reduces the risk of misconfigurations, and ensures my company meets necessary security requirements with confidence.
Comprehensive MDM Solution, Needs More Control
What do you like best about the product?
I find JumpCloud's mobile device management, password management, single sign-on, and conditional access features extremely useful. The ease and straightforwardness of the platform have been impressive, and I value the seamless integration capabilities, particularly with single sign-on. JumpCloud's team treats clients with great respect and maintains consistent follow-ups, making the experience remarkable even for smaller clients.
What do you dislike about the product?
I wish I had more control in the settings directly within MDM. While the platform offers a lot of features, many of them are preconfigured, limiting the amount of direct management I can exert over systems. I'd prefer more fine-tuned control via the GUI, which would prevent the need to create special scripts for changes. Additionally, a one-click profile change feature to align workstations with certain cybersecurity frameworks would be highly beneficial.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to secure and manage a variety of machines across different platforms, simplifying compliance and IT management while providing MDM, SSO, and password management benefits.
Adaptive, innovative, and responsive.
What do you like best about the product?
Our TAM/CSM Cruz Luna is super responsive and takes our feedback to the proper channels. It feels like our concerns and recommendations are taken into consideration on new deployments and patches. Plus the fact their tools can do so much it really does help our team a lot on day to day tasks.
What do you dislike about the product?
It does seem like some items (Password manager) are rolled out before being completely functional. We have had a lot of frustration from our users with the adoption of JC password manager, but JC is continuing to update this tool and take our concerns into account.
What problems is the product solving and how is that benefiting you?
Being able to manage our machines, troubleshoot them, and deploy our applications.
Great platform for basic usage
What do you like best about the product?
It is easy to use, and is an all in one platform.
What do you dislike about the product?
There are a lot of quirks around integrations, the password manager, and it is unable to do some things that I would expect (location tracking, asset manager integrations, etc)
What problems is the product solving and how is that benefiting you?
Primary compliance management
Looking forward to a direct partnership
What do you like best about the product?
helpful reps! I have worked with a rep on a client call and they were very helpful in answering questions for my client
What do you dislike about the product?
Jumpcloud not being a direct partner. Because Jumpcloud needs to be quoted through a distributor, it is hard to get clients moved through Jumpcloud becuase it is more expensive than direct
What problems is the product solving and how is that benefiting you?
Ease of setting up MDM for my clients
My Jumpcloud experience
What do you like best about the product?
The ease of use once everything has been setup is excellent, i have only just started using the software myself as a customer service engineer, But already i am picking up on stuff for more advanced troubleshooting.
Its very easy to integrate in an existing stack no matter what hardware is used and quick to implement no matter if you are used to 365 or Google workspace (in my case both of them)
Its very easy to integrate in an existing stack no matter what hardware is used and quick to implement no matter if you are used to 365 or Google workspace (in my case both of them)
What do you dislike about the product?
Extensive catalogue of learning articles that can be a bit overwhelming at the start, but you can get over it by taking bite sized training sessions.
What problems is the product solving and how is that benefiting you?
Makes it easy to manage multiple accounts in one simple to use environment, and allows the customers to use any type of device.
Great Platform Management.
What do you like best about the product?
Allowing us to collate all of our RMM tools/platform management/support into one tool has proved immensely helpful, and it's all easy to use and to implement. Support is helpful as well, as I use it everyday and know that If I have questions I can reach out and be responded to in a short amount of time.
What do you dislike about the product?
The Software Management pieces are still in their infancy; self hosted application servers not through cholocatey would be nice; the current upload limit increase on packages is a good step in the right direction.
What problems is the product solving and how is that benefiting you?
Azure endpoint management is fine, but not for the technically weak. As we are a small nonprofit with a team of one for system administration, we needed a tool that covers everything from security to software management to support, and JumpCloud fits that need for us.
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