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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,439 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Fine Art

Great management platform for small business

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
Jumpcloud works well for businesses large and small. It integrates with Apple Business Manager for Mac office.
What do you dislike about the product?
You will definitely need an IT provider to implement jumpcloud.
What problems is the product solving and how is that benefiting you?
Easy to use MDM at reasonable price.


    Jared G.

Great endpoint management

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud is a great tool for managaming devices in a remote workforce. We're able to deploy changes required to secure both Windows and Mac OS devices easily.
What do you dislike about the product?
JumpCloud password manager is pretty good but missing a few convenience features like a simple password generator that is easily accessible and solid iOS support. Implementation was a bit tedious at first, but managing it going forward is great.
What problems is the product solving and how is that benefiting you?
Mobile device management for both Windows and Mac OS


    Marcus H.

Simple and Pleasant

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
How simple the SSO configuration and user experiance is for it on Mac. Helpful tools like the JumpCloud ADMU make real-world scenarios like moving from domain-based Windows machines to the cloud very possible for the average IT admin. The MDM features for Mac are simple and elegant. Appreciate recently added feature of custom configuration profiles via upload.
What do you dislike about the product?
Device Grouping - no custom criteria for Dynamic groups. (Extension Attributes in Jamf / Custom Facts in Addigy). The Dynamic Grouping feature is almost unusable as is with so few criteria. Command Scripting - ability to see results of Command Scripting, and abilitty to resend command to the errored devices.
What problems is the product solving and how is that benefiting you?
Easily moving legacy-based clients from former IT contracts to the cloud


    Andy S.

Smooth Roll-out

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
We've had a really smooth transition moving from on-prem AD to JumpCloud. We've been able to take-over AD accounts on Macs and PCs with JumpCloud seamlessly so the end user has been able to keep all their settings with minimum disruption.

Policies have replaced GPO nicely and inbuilt remote support tool and patchmanagement have been a big help all in one portal.
What do you dislike about the product?
I'd like more inbuilt reports rather than Powershell commands. It would be useful to have security reports such as are any of our devices unencrypted or missing anti-virus.
What problems is the product solving and how is that benefiting you?
We wanted to move away from EOL on-prem AD/GPO server to a straight-forward, powerful, cloud option. JumpCloud also meant we could have all our remote support, MDM and patch management in one portal, rather than the several we had previously.


    Venture Capital & Private Equity

Centralized management all in one!

  • February 13, 2024
  • Review provided by G2

What do you like best about the product?
Jumpcloud is such a supremely streamlined identity provisioning and management platform it takes all the hard work out of employee and customer on-boarding and offboarding.
What do you dislike about the product?
Lack of printer provisioning features in the platform.
What problems is the product solving and how is that benefiting you?
Where to start. It cuts out a bunch of the excess SaaS apps that an environment might use in the day to day but still integrates with them.


    Giga D.

Very good service

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
Jumpcloud is very eqsy to manage service with lots of features to manage organization users and permissions
What do you dislike about the product?
To be sure I do not have any dislikes, its good.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves user onboarding process. With it we can very easily onboard new user with least


    Higher Education

IT Management for the Rest of Us

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
I love that I can use JumpCloud to manage user access to our physical devices. It's great that I can pair it to our existing Office 365 services, which ensures our team regularly resets their passwords, but also that they have one less password that they need to remember. It also helps us stay in line with regulatory compliance for the higher education industry.
What do you dislike about the product?
Using JumpCloud through a third-party intermediary has caused some problems for our organization. We haven't been able to perform certain administrative functions for our organization without involvement from this third-party.
What problems is the product solving and how is that benefiting you?
JumpCloud is making sure that only our staff have access to company-owned devices and adds a layer of digital security to our systems.


    Hospital & Health Care

IdP with plenty benefits to master compliance

  • February 13, 2024
  • Review provided by G2

What do you like best about the product?
it's easy to configure and has countless integrations, plus tutorials. This makes it compatible with your existing stack, it just fits in.
What do you dislike about the product?
What I personally don't like is that JC agent supports only certain Linux distributions and versions. I understand why that's the case, but still.
What problems is the product solving and how is that benefiting you?
we mainly need it for regulatory reasons and it has a lot to offer to help achieving and maintaining compliance


    Computer & Network Security

Works with everything.

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud is a comprehensive cloud-based directory service that offers a modern alternative to traditional Active Directory (AD) and Lightweight Directory Access Protocol (LDAP) solutions. It's designed to provide secure, frictionless access management and identity services across various devices, applications, and networks. The platform stands out for its flexibility, scalability, and ease of integration with a wide range of IT environments.
What do you dislike about the product?
No solution is without its drawbacks. Learning curve when transitioning from traditional AD/LDAP systems to JumpCloud, particularly in terms of understanding the platform's full range of capabilities and best practices for implementation. Additionally, while the platform is highly scalable, cost considerations may arise as organizations grow and their needs evolve.
What problems is the product solving and how is that benefiting you?
Cross-Platform Device Management, Remote Workforce Support, Identity and Access Management Security Compliance, Integration Challenges


    Security and Investigations

JumpCloud for the WIN!

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
Started off using JumpCloud for device management. As my companys needs grew JumpCloud was there right with me with a product/feature that made my life easier. Have always been able to get ahold of support when ever I need help. (Can't say that about many companies these days) With the many different ways to download/install the JumpCloud Agent you'll be able to find the best way for your implementation. I use it everyday and integration with my other system couldn't be any easier.
What do you dislike about the product?
Price at first. When I was able to show management the vaule add this product has it was a no brainer.
What problems is the product solving and how is that benefiting you?
It's keeping track of all the hardware in the field I have. The ease of use is one of the best parts. Anything that I thought that I needed JumpCloud already has. If I don't know how to set it up they might have a video how-to or a knownledgebase to help with the setup.