JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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True unification
What do you like best about the product?
What I love about JumpCloud is you can manage identities and assets with one platform. And, since it's platform agnostic, you can manage more with less. We are an MSP and we manage many, many technical environments. Anything that can help us unify the process and keep our clients safe is a winner in our book.
What do you dislike about the product?
JumpCloud's channel is maturing and there are additional features getting added every few weeks. I would like to see them have license rates and terms in their MTP for billing purposes. Not a deal breaker, but it would help.
What problems is the product solving and how is that benefiting you?
We are using JumpCloud to help our clients environments stay secure. We can push policies to machines and manage credentials of individual users or groups with ease.
Domain Controller with much much more functions inbuilt in it.
What do you like best about the product?
- Easy to configure and administer
- Competitive pricing in the market
- Constantly new features added
- Great customer relations, listens and appreciates feedback
- Good support team as well that provides constant updates
- Ease of access, available anytime as it is based in the cloud
- Therefore no further hosting tools that the system administrator would need to manage and maintain
- Built with security in mind; plenty of security controls (password policies, TOTP, Yubikey integration, typical domain policies etc.)
- Able to even push down registry level changes using the admin panel
- Single Sign On function available for multiple products (haven't used it myself though)
- Competitive pricing in the market
- Constantly new features added
- Great customer relations, listens and appreciates feedback
- Good support team as well that provides constant updates
- Ease of access, available anytime as it is based in the cloud
- Therefore no further hosting tools that the system administrator would need to manage and maintain
- Built with security in mind; plenty of security controls (password policies, TOTP, Yubikey integration, typical domain policies etc.)
- Able to even push down registry level changes using the admin panel
- Single Sign On function available for multiple products (haven't used it myself though)
What do you dislike about the product?
- Still relatively young product; Some typical functions are still in early stages
- Error notification on the admin panel can afford to contain more information
- Little documentation on running remote command, hopefully this will improve in the feature as the solutions gets more refined
- Error notification on the admin panel can afford to contain more information
- Little documentation on running remote command, hopefully this will improve in the feature as the solutions gets more refined
What problems is the product solving and how is that benefiting you?
- Controlling and managing all machines in the organization
- Tracking of updates and insights of user usage is beneficial as well
- Software deployment; although in early stages, has lots of potential to grow
- Remote wiping if the device gets lost
- MDM controls are included for MacOS devices as well
- Benefit of not worrying about if the server is constantly going to be up since Jumpcloud is managing it directly
- Tracking of updates and insights of user usage is beneficial as well
- Software deployment; although in early stages, has lots of potential to grow
- Remote wiping if the device gets lost
- MDM controls are included for MacOS devices as well
- Benefit of not worrying about if the server is constantly going to be up since Jumpcloud is managing it directly
Recommendations to others considering the product:
Do not think of Jumpcloud as your typical Domain Controller - It is much more than a standard DC.
Growing Platform, Lots of Options
What do you like best about the product?
Centralized management is solved with this without going to a full a windows server stack. Lots of policy option to pick from that cover most basic settings. Relatively easy to deploy with responsive support staff once you become a paid member for services. They provide good write ups on items that they have published. Very cost effective for a growing business with security and compliance requirements.
Support and sales teams have been friendly and not pushy.
Support and sales teams have been friendly and not pushy.
What do you dislike about the product?
Nested groups are missing/pending development and full group policy options aren't available without tweaking. The process to create policies is a bit of a time sink. A few more walkthroughs on integrating into a basic linux (ubunutu, rhel, centos) environment would be appreciated including the setup and creation of some sort of file transfer protocol.
What problems is the product solving and how is that benefiting you?
Centralized SSO management and security and policy settings on office and field computers. We are struggling with enforcement of passwords and updates and were looking at getting everyone in our company password managers. Jumpcloud has significantly reduced the need for that with SSO integration and will solve the bulk of our user requirements. It also allows for less experienced members IT members or even computer literate personnel to modify some of the settings, the GUI is very user intuitive.
Recommendations to others considering the product:
Give it a trail while your user base is low. The cost per user is decent and if you take this on early you can save other domain and security related costs vs on prem Windows domains or Samba Domains.
jumpcloud
What do you like best about the product?
We like the easy to use API which gives us the ability to automate many of the tasks.
What do you dislike about the product?
Poor python support. No support for webhooks. Having to pay for insight to get systeem logs.
What problems is the product solving and how is that benefiting you?
We use it as our IDP
We use the agent to manage our pool of machines
We use radius to connect our users to wifi
We use it to setup user access to our AWS cloud resources
We use the agent to manage our pool of machines
We use radius to connect our users to wifi
We use it to setup user access to our AWS cloud resources
Perfect solutions from small, mid size to enterpsise companies.
What do you like best about the product?
The simplicity of the rollout and manageability aof how to rollout the client.
What do you dislike about the product?
At the moment we are don´t run in a dead end, we can´t tell any negative things. The support is always there and try to deliver the best solution.
What problems is the product solving and how is that benefiting you?
We are managing a "serverless"* infrastructure. It doesn´t matter if the clients/customer is in the office or on the toad or in homeoffice. We are everytime able to push new settings, credentials, ...
*Serverless in meanig of no server on premise.
*Serverless in meanig of no server on premise.
Recommendations to others considering the product:
Just start a try, you can use 5 clients without costs. If you are looking to manage a multi os network or just to manage clients around the world without e.g. Active Directory give it a try.
Solid alternative to AD for remote, multi OS workforce
What do you like best about the product?
JumpCloud makes it easier for my organization to manage our geographically distributed workforce that uses Windows and macOS. We are able to apply policies, monitor and maintain our systems, and easily query the information we need when we need it. Our users are able to manage their passwords from their machines without having to go through web portals, special apps, or unnecessarily complicated steps.
What do you dislike about the product?
The biggest problem we have with JumpCloud is successfully running remote commands or scripts on systems. With Windows systems, maybe 25% or fewer of our scripts and commands execute reliably and successfully. When failures occur, very little information is provided for troubleshooting. For my organization, we rarely need this functionality and have documented our own work-arounds for this limitation. If this functionality was more reliable, JumpCloud would be a home-run for us.
What problems is the product solving and how is that benefiting you?
We've been able to reliably apply policies and manage our multi-OS workforce with relative ease. Our employees work all across the United States and with JumpCloud we are able to provide them with a simple unifying login experience. JumpCloud's Insights tools provide almost all of the resources we need to conduct regular audits of our users and workstations, and makes it easier to diagnose issues remotely when a member of our IT team can't be standing beside an employee in another state.
Great and convinient service
What do you like best about the product?
SSO and LDAP that works straight out of the box
What do you dislike about the product?
Nothing there to dislike, since it works
What problems is the product solving and how is that benefiting you?
Single Sign On with different methods worked like a charm without the need to deal with everything in the background
It’s the OS-neutral directory you want to use to manage your endpoints
What do you like best about the product?
It’s cross platform - Mac, Linux, and Windows. With JumpCloud becoming an Apple MDM, it’s only getting better.
What do you dislike about the product?
Certain features are lacking while they focus on product. Reporting and logging are only just catching up to minimally required functionality. Wider support from SIEMs and other security platform integrations is also lacking.
What problems is the product solving and how is that benefiting you?
Not having to run AD. We’re a 100% cloud company. We do not run on on-prem of any variety. Easy to deploy, cloud-native directory services for endpoint management was essential 5+ years ago and JC was and is the only cross-platform, 100% cloud product that focuses on being an endpoint specific directory. It’s a one stop shop for easy directory and endpoint management.
Yeah, you can cobble together something with Azure AD and LDAP and RADIUS, etc, but JumpCloud handles it all.
Apple in particular is hard to wrangle in this respect, with their disparate tooling and now MDM requirements for most basic management. JumpCloud became an Apple MDM and is rolling out more and more features to that end. It’s a huge help, allowing us to eliminate Meraki as an MDM (albeit at the loss of their SCEP wifi auth). JumpCloud is slow to roll out such features as they have so many competing feature priorities, but they’re also good about listening to customer feedback and now run an admin Slack.
Yeah, you can cobble together something with Azure AD and LDAP and RADIUS, etc, but JumpCloud handles it all.
Apple in particular is hard to wrangle in this respect, with their disparate tooling and now MDM requirements for most basic management. JumpCloud became an Apple MDM and is rolling out more and more features to that end. It’s a huge help, allowing us to eliminate Meraki as an MDM (albeit at the loss of their SCEP wifi auth). JumpCloud is slow to roll out such features as they have so many competing feature priorities, but they’re also good about listening to customer feedback and now run an admin Slack.
Great product. A lot of potential
What do you like best about the product?
JumpCloud allows the pushing of computer policies. This allows IT Admins to control managed devices and make them compliant for business continuity.
What do you dislike about the product?
There are some downsides to it but not enough to outweigh the pros. But the product is growing and in a good direction.
This may be a cross-platform solution but it seems they are catering more towards Apple products. If you consider yourself to be “cross-platform” I think there should be an equal balance between al platforms of Mac, Windows and Linux
This may be a cross-platform solution but it seems they are catering more towards Apple products. If you consider yourself to be “cross-platform” I think there should be an equal balance between al platforms of Mac, Windows and Linux
What problems is the product solving and how is that benefiting you?
Problems being solved would be automation for IT Admins and controllability for the Company to manage users and devices.
Recommendations to others considering the product:
I recommend you evaluate your Company needs upon attaining JumpCloud to make sure to setup goes smoothly.
Great application for SSO
What do you like best about the product?
The SSO capabilities provided by jumpcloud.
What do you dislike about the product?
The documentation could be more detailed.
What problems is the product solving and how is that benefiting you?
I used jumpcloud to better understand how our SSO integration interacted with all idps.
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