JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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Simple cloud identity management
What do you like best about the product?
I like that I can use the JumpCloud web portal to configure users and provision devices in seconds.
What do you dislike about the product?
There are new Mac integrations being developed and released but there is not yet support for VPP application provisioning. I would like to be able to manage my Mac users application with
What problems is the product solving and how is that benefiting you?
JumpCloud gives me cross platform identity management so my cloud and on-premise environments can be secured with the same credentials.
JumpCloud_Cloud Directory Platform for you
What do you like best about the product?
Jump Cloud's Cloud directory is great where you can manage all your infra resources during directory protocol existing integration as well as to create a new one with the help of JUMPCLOUD. Features like Single Sign-ON, Multifactor Authentication, and Life Cycle Management are the best of JumpCloud.
What do you dislike about the product?
As far as to dislike I did not find anything which is could consider as dislike but yes there are chances of improvement and I am sure in the coming release JUMP Cloud Team would work on it.
What problems is the product solving and how is that benefiting you?
If you are an administrator in a multi-cloud vendor environment and getting frustrated with doing the daily routine task and many authentications can be done from one place rather remember multiple password and user names
Recommendations to others considering the product:
I advice to multi cloud companies give a try to solve many issues with one solution JumpCloud
Recommended for managing different identity providers.
What do you like best about the product?
It is easy to connect multiple ID providers, provides a good interface for viewing each user, a way to centralize MFA authorization, good organization for SSO with multiple identity providers, one click configurations to device policies,
What do you dislike about the product?
Sometimes the interface can be a little confusing when viewing in a combined mode; SSO wasn't always intuitive to setup. Software management is limited to one provider at this time.
What problems is the product solving and how is that benefiting you?
For our initial use in JumpCloud, we were jumbling two different cloud providers for services. We also had a mixed fleet of computers between Apple and PCs. Our use of Jumpcloud allowed us to consolidate these diverse platforms and centralize our user identities to prevent overlook and overlap between these platforms. It also allowed us to transition our Apple devices from another cloud managing service, reducing down the number of services we were using to manage such a diverse fleet. While we appreciated the flexibility and use of this platform when our company was smaller, as we grew, a business decision was made to select one cloud provider and move our fleet away from a mix of diverse computer types to one computer type. If we were still utilizing a mixed fleet and cloud providers, we would still be utilizing JumpCloud in our identity provider.
Recommendations to others considering the product:
Consider JumpCloud if you are managing a diverse set of cloud providers and/or computer platforms in the same organization. Even if you are using it for one platform it will help in reducing your overall total time with one click services for provisioning users and easy SSO transitions.
Jumpcloud provides great directory services at an awesome price
What do you like best about the product?
Jumpcloud's ease of use stands out. Also, the addition of services such as Radius puts them ahead of the pack.
What do you dislike about the product?
Setting up Radius was a little difficult, but the documentation was good and I didn't have much trouble.
What problems is the product solving and how is that benefiting you?
I needed a solution to provide a Radius server for a few clients. I was able to test this out on Jumpcloud for free. It was relatively easy to set up and is easy to maintain.
Recommendations to others considering the product:
Try it out -- it's free for up to 10 users and that's a great price :)
Jumpcloud Radius with Meraki
What do you like best about the product?
Nobody else is offering this service in the cloud to my knowledge
What do you dislike about the product?
Only the mandatory login to AAD every 60 days to verify with Azure
What problems is the product solving and how is that benefiting you?
RADIUS server in the cloud for campus wi-fi access
The true single-password authentication eutopia of our dreams
What do you like best about the product?
System management, hands down. The features across the board are fantastic, but having the ability to remotely create new user accounts and reset passwords on managed systems at the click of a button is priceless.
What do you dislike about the product?
The cost is prohibitive. The new pricing model allows for a more customized plan, which is nice, but also makes justifying the full platform cost to Finance more difficult.
What problems is the product solving and how is that benefiting you?
Ditching AD is the big one. But there's no need to be getting rid of AD to reap the benefits of JumpCloud - the seamless integration between Google Workspace, Microsoft 365, computer authentication, SSO, and RADIUS/LDAP make both the user and administrator experience painless.
Recommendations to others considering the product:
If you can manage the cost, get the full set of features. System Management, Directory Management, and SSO are a must, and if you run a network that supports RADIUS authentication, being able to sign into the company wifi with your JumpCloud creds is great.
JumpCloud is amazing!
What do you like best about the product?
JumpCloud provides a simple way to address on premise and cloud access control measures. It’s great because it not only provides SSO capabilities, but the ability to enforce polices on workstations.
What do you dislike about the product?
The only negative about JumpCloud is the merging of user profiles and JumpCloud profiles. While the process is not overly complicate, it could be improved to allow the process to be accomplished from within their UI.
What problems is the product solving and how is that benefiting you?
We did not have a centralized directory as we are a young and emerging company. It didn’t makes sense for us to deploy an Active Directory deployment. This was the perfect solution for us which provides the level of access control we need.
Recommendations to others considering the product:
Start for free with their 10 free users option. See what it can do without having to sit through scheduled demos.
Great and useful service
What do you like best about the product?
Provide central authentication service for SMB business, quickly and easily.
Jumpcloud help to increase security !
Jumpcloud help to increase security !
What do you dislike about the product?
Nothing with my usages, all is ok with latest features
What problems is the product solving and how is that benefiting you?
* Central authentication
* increase security for SMB
* Better user management, without server needed
* increase security for SMB
* Better user management, without server needed
Recommendations to others considering the product:
Quick and easy to use, you must think to use it instead deploy a server in SMB. Provide all service to implement great bases of IT security, and a better devices and user management
Convenient User Management
What do you like best about the product?
I like how simple the interface is for individual users.
What do you dislike about the product?
The administrator interface is a little complicated and limited in capabilities.
What problems is the product solving and how is that benefiting you?
We have solved the issue of local PC user management and security.
Recommendations to others considering the product:
Make sure that you have enough local storage for individual user files. Networked storage may not be enough to maintain data.
JumpCloud Is the Backbone of Our Modern IT Stack
What do you like best about the product?
JumpCloud provides an elegant, unified solution for endpoint security, identity, and access management—all from a single console. We use it for everything from enforcing security policies on Macs to managing SSO across dozens of SaaS tools. It’s incredibly cost-effective—especially compared to Okta—and their licensing model scales far better for modern, distributed teams. The ability to manage users, devices, RADIUS, and SAML in one place is a huge win for IT.
What do you dislike about the product?
JumpCloud’s pricing model has evolved a lot, and not always in a clear or consistent way. That said, it seems to be a byproduct of their rapid growth and expanding feature set. I’d like to see more transparency and predictability going forward, especially as we plan budgets and long-term roadmaps.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us enforce endpoint security across our remote workforce, providing centralized control over Macs, Windows, and Linux systems. Their agent gives us detailed visibility into device status and compliance, which is critical for audits and policy enforcement. We also consolidated our legacy LDAP and RADIUS infrastructure into JumpCloud, eliminating fragmented systems and reducing our maintenance burden. It’s been a major boost in both security and operational efficiency.
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