JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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JumpCloud is the way to go when it comes to a cloud directory solution!
What do you like best about the product?
I enjoy multiple factors of JC like the Directory Insights, the easy user imports from GSuite to JC, the creation of device groups AND user groups, and the usage of radius servers for authentication.
What do you dislike about the product?
Since I transitioned from AD, I wish there was more GPO manipulation in JC. They have registry keys that you can manipulate but I need to be able to have more accessibility to the GPO hierarchy.
I also keep having this status-check RADIUS login failure on one of my APs and none of the techs have given me a solid answer to what is happening. Also, devices connected via Wi-Fi via the RADIUS feature and the wifi connectivity would just drop. I would check JC for reasoning and there is no way to see what is happening with wifi-dropped devices.
I also keep having this status-check RADIUS login failure on one of my APs and none of the techs have given me a solid answer to what is happening. Also, devices connected via Wi-Fi via the RADIUS feature and the wifi connectivity would just drop. I would check JC for reasoning and there is no way to see what is happening with wifi-dropped devices.
What problems is the product solving and how is that benefiting you?
Device management, directory management, and RADIUS authentication. It has been very easy to manage the devices in my fleet and create and manage new, existing, and termed users.
Recommendations to others considering the product:
If you have an organization that has 10+ stationary users or even a centralized location for your end-users then this solution is perfect. Even if you have remote users, it is easy to join them in your JC domain. There's a lot of benefits and I think it is huge that you can access the Admin portal from anywhere as long as you have Internet.
JumpCloud Success for DAAS and Management
What do you like best about the product?
JumpCloud was very easy to set up and get started. The DAAS is as simple as adding users, no fuss at all. Adding agents to devices was also super simple.
What do you dislike about the product?
We are using the password and device management feature on our laptops. One device that I shipped out to a new users had a password syncing issue when it couldn't connect to the internet, that was difficult to work through - mostly because it was a Mac.
What problems is the product solving and how is that benefiting you?
We needed some centralized management of accounts as well as light tough policies on laptops. We have streamlines our process around these areas, and we are able to push out policies for the first time in company history.
Recommendations to others considering the product:
If you are looking for an easy to stand up LDAP / DAAS service in combination with some controls over devices, JumpCloud is a good choice. If we want to take a heavier approach to device management and easy to find analytics, JumpCloud might not be as strong as some other choices. That said, they continue to push out new features that push deeper and deeper into this area.
Great Tool, Amazing Features, Extraordinary Roadmap
What do you like best about the product?
Ease of Use
Flexibility on configuration
Ability to push software through Chocolatey repository
Ability to run reports and send remote commands without user interaction (this feature is great for troubleshooting)
User guides are great and easy to follow
Wishlist where you can request a feature you would like to have, and it is considered and evaluated
Technical Support has been excellent!
Flexibility on configuration
Ability to push software through Chocolatey repository
Ability to run reports and send remote commands without user interaction (this feature is great for troubleshooting)
User guides are great and easy to follow
Wishlist where you can request a feature you would like to have, and it is considered and evaluated
Technical Support has been excellent!
What do you dislike about the product?
Most of the features are limited to Linux, and we are heavy Linux users
The password reset process can improve for Windows / Linux
It would be great to have Geolocation enabled to determine where the users are connecting from
The password reset process can improve for Windows / Linux
It would be great to have Geolocation enabled to determine where the users are connecting from
What problems is the product solving and how is that benefiting you?
Authentication without the need for the VPN
Improving details on Inventory
Apply policies to several OS (Windows, Linux, MAC OS)
Push software to computers (in an efficient and fast way)
Execute compliance reports and schedule proactive actions
Improve response time for troubleshooting when an issue is reported
Improving details on Inventory
Apply policies to several OS (Windows, Linux, MAC OS)
Push software to computers (in an efficient and fast way)
Execute compliance reports and schedule proactive actions
Improve response time for troubleshooting when an issue is reported
Recommendations to others considering the product:
Great tool, request a demo, read documentation, watch videos!
JumpCloud is the best cloud directory platform
What do you like best about the product?
Ability to manage passwords to other SaaS apps and directory integrations from one place in the cloud.
What do you dislike about the product?
Directory insights or any logging feature is not available which should be an embedded feature.
What problems is the product solving and how is that benefiting you?
Constant account lockouts which impacts VPN access from Active Directory. With JumpCloud the user is self served in resetting their own passwords and therefore reduces their contact with our help desk.
Recommendations to others considering the product:
Consider how easy it is to configure and other tools such as MDM, Software Management and Commands [ability to run commands directly on the device]
Review the policies as there are quite a few that helps with the management and integrations
Review the policies as there are quite a few that helps with the management and integrations
Great directory option
What do you like best about the product?
Good replacement for AD. Includes Mac support. No infrastructure investment. Supports remote workforce.
What do you dislike about the product?
Missing some policy features vs AD, but most of that can be compensated for with scripts deployed via JumpCloud.
What problems is the product solving and how is that benefiting you?
We are an MSP and this allows us to give enterprise directory features to our small clients on a platform that scales with their growth.
Goto solution for IAM and much more
What do you like best about the product?
Ease of use, support, evolution roadmap.
They are very dynamic in adding festures and supporting clients.
They are very dynamic in adding festures and supporting clients.
What do you dislike about the product?
Not much for our needs. The only thing that comes to mind is a Windows MDM as robust as their Mac solution.
What problems is the product solving and how is that benefiting you?
SSO for Multi platforms, IAM, fleet policies, user management.
Recommendations to others considering the product:
Dev team is really dynamic and JumpCloud is really well made, and getting better everyday
Best for Device Management
What do you like best about the product?
Device Management (Windows and MAC) and GSuite integration are very easy to setup
What do you dislike about the product?
The user have to rename the local user with a process that is not very simple to be runned by a non technical user
What problems is the product solving and how is that benefiting you?
Directory Managment / Singe-sign-on
Easy management with SSO option!!
What do you like best about the product?
We have a few users that log into multiple different Mac's and their password was always different. We use JumpCloud SSO to solve this issue. We also added MFA to our MacOS logins!
What do you dislike about the product?
When your password changes, it can cause some funk with MacOS KeyChain.
What problems is the product solving and how is that benefiting you?
SSO and MFA to MacOS signin.
JumpCloud is very helpful application for workspaces that require multiple programs.
What do you like best about the product?
JumpCloud has an advanced implementation for different analytics because their advances capabilities are great and they integrate very well with this tool. JumpCloud has easy to integrate with other multiple products so it does an excellent job of giving orientation to easy methods to use for the collection and analysis of data. It has frequent updates to solve our business problems because its security administration is feasible and it is really easy to configure. JumpCloud is a really helpful solution for our organization because it provides secure password to manage our variety of different applications and environments. We use a lot of these logins for testing and demonstration because our leadership team adds new implements services to our organization. On the other hand, it allows us to create the customize modules for our employees and it give access to certain functions to eliminate their access without having to introduce a different user and it has been great implement because it saves us a lot of time.
What do you dislike about the product?
Sometimes we face many serious problem through this implement because the volume of functions can be negative impact for beginners because its design could be more intuitive and better practicality but there are a lot of problems to support documents and its design a little better to help us to get complete our work that we have to need in this implement. One downside around this implement is that Sometimes if we are running late but it can be a little flustering having to login multiple times a day so we have to face serious problems through this implement. JumpCloud implement can be glitch at times because when the users signing out account but sometime all of their accounts cannot working properly and then we can leave this sites without complete our work.
What problems is the product solving and how is that benefiting you?
JumpCloud provide the best security options to really help to secure our data. I also like this way that it can easy to manage the single platform through using this perfect implement. I can easily add a new system to single page also it can easily give users to specific access to systems. JumpCloud has been great because it has made it easier for me to sign in to all of our various systems. JumpCloud has a helpful Chrome extension that lets me quickly navigate to different cloud based application that my company uses and it can automatically prompts me to save applications to my dashboard.
THE platform to use for startups issuing endpoints to employees!
What do you like best about the product?
By far the easiest to set up and use platform to secure endpoints (ex. Windows, Mac computers) issued to employees and enforce policies (ex. screen lock after X time, BitLocker enabled, etc.). I was worried that I'd have to go deep into some Microsoft AD rabbit hole, and it turns out that JumpCloud is the much easier solution AND lets me also manage MacOS devices in the future - it's a big load off my mind.
What do you dislike about the product?
Needs MFA options for endpoint login beyond TOTP but their CEO says they're working on it!
What problems is the product solving and how is that benefiting you?
Company ownership / management of endpoint devices is the primary reason I've started using JumpCloud.
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