JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Cloud authentication solution for a mobile workforce
What do you like best about the product?
The most important feature to us is the ability to move directory services to the cloud, supporting both Macs and PCs within our environment.
What do you dislike about the product?
We've run into some challenges with migrating some existing MDM-managed machines over to JumpCloud; however, once enrolled, the service has worked well so far.
What problems is the product solving and how is that benefiting you?
The pandemic exposed some gaps in our technology strategy for partial or fully remote employees. JumpCloud helps us manage devices independently of whether they are physically in-office or remote.
Recommendations to others considering the product:
So far, JumpCloud has worked well for our company. The initial hurdle of enrolling existing machines with user accounts required some effort and troubleshooting; however, once enrolled, JumpCloud appears to be a good solution for cloud directory services and MDM management of Mac devices.
Pretty Good, but limited on Mac
What do you like best about the product?
I enjoy the apple MDM system the best on Jumpcloud.
What do you dislike about the product?
I dislike that I can not deploy apple apps to remote systems, though that is not JC issue.
What problems is the product solving and how is that benefiting you?
We are using JC to issue login's to remote computers and we realized that we can disable/wipe computers remotely as well.
Excellent Active Directory replacement and constantly improving
What do you like best about the product?
Ease of use, powerful, and feature-rich. Makes user and device management a breeze.
What do you dislike about the product?
Occasional quirks, but overall no issues. It's a solid application.
What problems is the product solving and how is that benefiting you?
We didn't have a directory solution at all when I stepped into manage IT for my org. Given we had no on-premise hardware anyway, it made no sense to set up AD. Looking for an alternative led to JumpCloud (in its early days). I've been using it for about 3 years and it keeps improving. It gives me an easy way to manage users and devices, apply policies, manage software, and generally centralize IT operations. The SSO functionality has been huge for our user base as well, as it's made it easy for them to not have to manage a bunch of different passwords. Benefits: centralized management and control, ease of use, and a way to manage a growing user base.
Recommendations to others considering the product:
If you need an AD alternative, this is probably the best one on the market. It's gone from a fairly basic product to one that has a lot of features and depth to it. It can easily compete with AD and is far easier to use and manage.
Highly Recommend JumpCloud
What do you like best about the product?
JumpCloud makes it easy for IT Admins to manage users and devices while maintaining access to applications.
What do you dislike about the product?
the MDM features are lacking for computers and it would be nice with more linux integrations
What problems is the product solving and how is that benefiting you?
Solving user/device management and streamlining device security with user assignments.
Modern Directory in the Cloud
What do you like best about the product?
The interface and functionality combine to provide a strong administrator experience.
What do you dislike about the product?
The admin portal will occasionally crash at login, requiring me to close the window and reauthenticate.
What problems is the product solving and how is that benefiting you?
Integration with our Data Center's Active Directory and Office365. Leveraging AD and security groups defined therein, for managing access rights in the Data Center via Pulse VPN.
Great Product
What do you like best about the product?
I'm still evaluating the software and I like it, so far. It's intuitive and there are a lot of features.
What do you dislike about the product?
I haven't found anything that I dislike about the application; however, I wish the video tutorials were updated.
What problems is the product solving and how is that benefiting you?
I'm using it to create a cloud-based network and I've used it to teach students how to use it and leverage the benefits. I like the security features.
Recommendations to others considering the product:
It is worth trying.
Have already recommended and configured JumpCloud for several customers
What do you like best about the product?
Cross-platform
Uses native local system accounts, so even if JC is removed later the accounts continue to work
Centralized control of mobile laptops
Documentation is very complete
Uses native local system accounts, so even if JC is removed later the accounts continue to work
Centralized control of mobile laptops
Documentation is very complete
What do you dislike about the product?
Can get expensive if you add all the options
What problems is the product solving and how is that benefiting you?
JumpCloud is well suited to the small/micro business, where existing directory services are rarely found. It integrates network, computer and email access into one sign-on. Users can reset their own passwords, saving admin time.
Easy to use and very good website. controlling all my users
What do you like best about the product?
controlling the users with few clicks. easy to give access and disable access.
explicitly for mac users. easy to use no much requirement. very save easy troubleshoots.make my job more efficient.The ability to create users in other applications makes my onboarding process much smoother and easier.
User security is very scalable, and it is feature-rich. I like that I can integrate it with computers and machines for simplified login.It's supports mac and wind. good view website. Running the software thru command which make it easy for the it.
explicitly for mac users. easy to use no much requirement. very save easy troubleshoots.make my job more efficient.The ability to create users in other applications makes my onboarding process much smoother and easier.
User security is very scalable, and it is feature-rich. I like that I can integrate it with computers and machines for simplified login.It's supports mac and wind. good view website. Running the software thru command which make it easy for the it.
What do you dislike about the product?
not much, but sometimes take much time to open the web-browser.There is some solution that are not supported by JumpCloud. It work well as both are synchronized.hey didn't provide the best support to help solve this .We would love to see this feature introduced - support did tell me it's on the way.improve the support. getting more involved with the admin. when user block him self its supposed there away to let the admin reset his password
What problems is the product solving and how is that benefiting you?
users passwords. SSO, group users, VPN. the benefit you are managing everything in one web.
User locked out. missing group. invete new people and revoke access for the termination.Small companies who need a access server for their computer and services but don’t have the money for a on premise Acrive DIrectory Services with Domain controller.machine locked out with no reason some time. benefit it maageing all my user easily and give them so access easily in some clicks.
User locked out. missing group. invete new people and revoke access for the termination.Small companies who need a access server for their computer and services but don’t have the money for a on premise Acrive DIrectory Services with Domain controller.machine locked out with no reason some time. benefit it maageing all my user easily and give them so access easily in some clicks.
Recommendations to others considering the product:
Make easy support. phone 24\7 support. add future to unlock user account when he forgets to change his/her password. Keep followup with the client.Small companies who need a access server for their computer and services but don’t have the money for a on premise Acrive DIrectory Services with Domain controller. It’s great alternative with great features including remote commands.
Best Directory Service We Have Found
What do you like best about the product?
We found Jumpcloud while looking for a solution for a cloud based Radius server to implement Enterprise authentication for our staff wireless network. Little did I realize at first just how powerful and cost-effective a tool I had located.
Jumpcloud is very easy to use and makes a great replacement for Microsoft Active Directory, especially when needing to add MacOS based systems to the Directory. It works with our Office365 directory to keep everything in sync, which is very helpful.
Setup is easy on both Mac and Windows PCs. Management is easy, also, and the web interface is very intuitive. The new MDM features work well. The provided tool to migrate from MS AD works easily on Windows 10 machines. Users have easy access to manage their own passwords, so that removes a load of work off of IT.
Their online support is great. They have excellent documentation for every feature I have implemented or problem I have had.
Jumpcloud is a system that just works without much fuss, ad for an IT department of 1, that's exactly what I need.
Jumpcloud is very easy to use and makes a great replacement for Microsoft Active Directory, especially when needing to add MacOS based systems to the Directory. It works with our Office365 directory to keep everything in sync, which is very helpful.
Setup is easy on both Mac and Windows PCs. Management is easy, also, and the web interface is very intuitive. The new MDM features work well. The provided tool to migrate from MS AD works easily on Windows 10 machines. Users have easy access to manage their own passwords, so that removes a load of work off of IT.
Their online support is great. They have excellent documentation for every feature I have implemented or problem I have had.
Jumpcloud is a system that just works without much fuss, ad for an IT department of 1, that's exactly what I need.
What do you dislike about the product?
The MDM service is new, so there aren't a lot of features like more fully featured MDM solutions.
There is't yet support for Windows machines on the MDM, so some of the deep management features aren't there yet. Application installation is an option though.
There is't yet support for Windows machines on the MDM, so some of the deep management features aren't there yet. Application installation is an option though.
What problems is the product solving and how is that benefiting you?
We have an easy to implement Directory service hat works cross platform on both Windows and Mac (also Linux, but we don't use that OS). We can manage all users in via a single pane of glass, so I don't have to be on campus to fix issues. Users can now reset their own passwords whenever they want (or I want them to).
One of the BEST options available
What do you like best about the product?
I like SSO integrations and device policies.
What do you dislike about the product?
I honestly can't think of anything that I dislike so far.
What problems is the product solving and how is that benefiting you?
Ease of user management on devices and the ability to tie user logins with just about anything is great!
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