JumpCloud
JumpCloud, Inc.External reviews
3,694 reviews
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External reviews are not included in the AWS star rating for the product.
My experience with JumpCloud as a systems analyst is excellent so far
What do you like best about the product?
What I like is what actually works, for example, how its changed the ladnscape: having a single source of truth for the entire user lifecycle. It works well, registering new users is fantastic, and you can even manage internal servers with SSH keys. Its ability to deploy security policies across all our devices is what works, and what I like.
What do you dislike about the product?
There are aspects that should be improved, for example, its management model because not everyone gets used to it if they come from another environment like Mac.
What problems is the product solving and how is that benefiting you?
The most tangible benefit is centralization and automation. This means we save a lot of time in the unified endpoint and password management process, as well as in the visibility and control of each identity.
Our tangled access issues finally unraveled with JumpCloud's comprehensive directory
What do you like best about the product?
The real-time awareness of who accesses which particular application or server is a big plus. Instead of searching through various systems to identify all the resources allocated to a moving team member, we are just able to identify them within a few seconds. It has even become relatively easy to manage the lifecycle of the accounts of temporary contractors. It avoids the problem of access hitches that had previously been a pain in the neck by continuing access to supplies after a project is completed.
What do you dislike about the product?
At times a quick search needs more clicking than necessary to find the particular definition of a policy amid a number of active ones. I would also like to see more granular role based access controls of IT administrators on the JumpCloud console itself. It is also a bit like a patchwork procedure when it comes to applying a universal setting change to a whole plethora of devices.
What problems is the product solving and how is that benefiting you?
Our greatest daily headache was to permit access to individual internal custom development environment and lab machines, and not to compromise security. Pre JumpCloud we used a chaotic mix of local users and shared passwords that was a nightmare in regards to compliance and security. And every developer, every lab machine is tagged with its own identity directly connected with JumpCloud. It is this explicit attribution, which has enabled us to audit sensitive project access when we come to security certifications.
Finally, One Login to Rule Them All – Thanks to JumpCloud
What do you like best about the product?
What really stands out to me about JumpCloud is the feeling of relief every morning—logging in just once and having everything ready feels like starting the day without clutter. The browser plugin now fills in what I need like it knows what I'm thinking, and it feels strangely good. I enjoy how the phone app and desktop version work together perfectly. I used to get annoyed when I had to switch between platforms in the middle of a task, but now it just works.
What do you dislike about the product?
The MFA can drive me a bit crazy at times—there have been mornings when the code just wouldn’t work, or it expired faster than I could type it, which feels ridiculous when you're rushing. The initial setup felt like assembling IKEA furniture without the instructions—took longer than I’d hoped, especially compared to Okta that I used before. Also, as someone working in a small company, the pricing sometimes feels like it’s designed more for enterprises than regular teams like mine.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, my mornings were spent bouncing between apps, logging into seven different tools, and resetting forgotten passwords at least once a week (I wish I was joking). Now, JumpCloud is like a single front door to my workday. I only have to log in once to get to everything, and it's all safe and secure. JumpCloud feels more personal and less "corporate" than my past encounters with Okta. It's like having a security guard that remembers your face instead of asking for your ID every time.
Jumpcloud makes processes smooth and easy
What do you like best about the product?
How it is easy to use and makes organization accounts easy to use.
What do you dislike about the product?
What I dislike about jumpcloud is that it is harder for none tech users to understand.
What problems is the product solving and how is that benefiting you?
Being an admin of various organizations and Jumpcloud streamlining the process to account management.
JumpCloud in One console to Rule IT Access Control
What do you like best about the product?
Jumpcloud allows me to manage our user identities, devices and access control from a single access console. We are able to enforce security controls and policies. The ability to push changes and install application in one console. For security standpoint, it is essential for security operations, incident response and audits. Logs can be forwarded to SIEM. Ease of Use, Ease of Implementation, Ease of Integration, Supportability. Accessing the console regularly.
What do you dislike about the product?
Jumpcloud seems has a limited customization and filtering. Also some of the reporting and analytics capabilities, there’s no built-in support for advanced audit reporting, compliance dashboards, or risk scoring.
What problems is the product solving and how is that benefiting you?
For security: Identity, access and device management. It benefits me most on the security policy enforcement side.
As an IT admin of our company, JumpCloud is so easy to use for a first-time user.
What do you like best about the product?
The Support team is one of the best things about JumpCloud. They are so helpful and fast to reach out. They can provide you with all the information you need via knowledge base.
The app is great in connecting with devices that are enrolled in JumpCloud. Getting device and user reports hasn't been this easy. Pushing updates and commands to the machines is so easy even people without background in IT can do it on JumpCloud!
The app is great in connecting with devices that are enrolled in JumpCloud. Getting device and user reports hasn't been this easy. Pushing updates and commands to the machines is so easy even people without background in IT can do it on JumpCloud!
What do you dislike about the product?
Nothing! You won't find anything to dislike about it
What problems is the product solving and how is that benefiting you?
MFA, managing devices, connecting devices to M365
“JumpCloud Exposed: Access Control Without the Headaches”
What do you like best about the product?
A Unified Directory Platform! It consolidates identity, access, and device management in a single cloud-based platform, reducing the need for multiple tools.
What do you dislike about the product?
Pricing Model: Costs can escalate with add-ons or as you scale users and devices — especially for features like SSO or premium support.
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves the challenge of managing user identities, device access, and security policies across different platforms — especially in cloud-first, remote, or hybrid work environments.
✅ Eliminates the need for traditional on-prem Active Directory
✅ Simplifies Multi-Platform Device Management
✅ Enables Secure Access Without VPNs
✅ Streamlines Onboarding and Offboarding
✅ Supports Zero Trust Security Framework
✅ Eliminates the need for traditional on-prem Active Directory
✅ Simplifies Multi-Platform Device Management
✅ Enables Secure Access Without VPNs
✅ Streamlines Onboarding and Offboarding
✅ Supports Zero Trust Security Framework
IT Manager
What do you like best about the product?
MDM that make us manage and remote the computer
What do you dislike about the product?
the identity management, in which the display name is not synching with azure
What problems is the product solving and how is that benefiting you?
it is easier to manage deployment, access and password management(including 2FA)
Safe to use, reliable security
What do you like best about the product?
I love how secure it is to manage my password, access from any devices with layered security like SSO and 2FA. Various option on how to access my profile, especially by using face recognition. Using it everyday is a must.
What do you dislike about the product?
Short standby time, the apps keep kick-me-out from the session and need me to login for every 30 minutes that my devices idle.
What problems is the product solving and how is that benefiting you?
Let me and my colleagues to manage password easily, one primary login to access to every work software.
Reliable, Developer-Friendly Authentication Platform with Hassle-Free Integration
What do you like best about the product?
What I like most about JumpCloud (especially through its Okta Auth0 integration) is how seamless and fast it is to implement across our web applications. I personally used its API to build a secure, multi-tenant SaaS platform, and was impressed by how easy it was to set up features like social login, SSO, and biometric authentication. The universal login experience is smooth and intuitive — it felt like I had enterprise-grade security in place within just a couple of days.
What do you dislike about the product?
The only major problem I've seen is with the prices; they might be clearer and easier to scale, especially for smaller teams or new businesses. I also had a small problem setting up SAML for a business client, but the documentation and support team helped me fix it promptly.
What problems is the product solving and how is that benefiting you?
We needed a robust, scalable authentication solution that could handle multi-factor authentication, SSO, and secure user management across several web apps — JumpCloud (Auth0) delivered that perfectly. Before this, we were spending weeks manually building authentication logic; now, we get it done in days. Compared to building our own auth system or using less flexible alternatives, JumpCloud gives us peace of mind and developer efficiency.
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