JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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Great cloud directory and MDM solution
What do you like best about the product?
It works well as a corporate cloud directory and MDM solution.
What do you dislike about the product?
Depending on your utilization, it can be considered expensive.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us to manage devices remotely.
Ease to use, Great productive tool
What do you like best about the product?
What I like best about JumpCloud is its seamless cloud-based directory platform, which simplifies user and device management across various operating systems. The intuitive interface, strong security features, and ease of integration with multiple applications make IT administration efficient and secure.
What do you dislike about the product?
One aspect I dislike about JumpCloud is that some advanced features feel less customizable compared to on-premises solutions. Additionally, occasional sync delays and a learning curve for integrating with legacy systems can pose challenges for new administrators.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access across diverse operating systems and platforms from one cloud-based console. This unified approach eliminates the need for multiple management tools, enhances security, and streamlines IT operations, saving time and reducing administrative overhead.
Effortless Setup, Robust Device Management
What do you like best about the product?
I love how easy JumpCloud was to set up, allowing us to seamlessly transfer configurations from Microsoft. The centralized management of device provisioning and security gives me peace of mind. I appreciate the crucial features like remote locking and wiping of devices, ensuring our intellectual property is protected. It's also easy to purchase, and I value the integration with other systems like Google Workspace.
What do you dislike about the product?
I find it challenging that JumpCloud doesn't save the PIN required to unlock a locked device. Even as a super admin, regaining access to this PIN would be beneficial if it were saved securely somewhere and accessible to the billing admin or super admin.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user provisioning and device management, ensuring security. It simplifies setup, allows remote device wiping, and secures intellectual property, which is crucial if a device is lost.
Superb and Secured Device Mgt Tool
What do you like best about the product?
JumpCloud makes it easy to manage users, devices, and access from one platform. It’s great for setting up secure logins, enforcing MFA, and handling remote work needs. It supports Windows, macOS, and Linux, so IT teams can work across systems easily. However, some settings can be tricky to find at first, and advanced reporting is a bit limited.
What do you dislike about the product?
One small bug remaining on the field expiry date which cannot sync from AD to JC
What problems is the product solving and how is that benefiting you?
JumpCloud helps my business by:
Centralizing user access to apps, systems, and networks — saving time and reducing errors.
Simplifying IT operations like onboarding/offboarding with automated provisioning.
Enforcing security policies (like MFA and conditional access) across all devices and platforms.
Enabling remote work by managing identities and devices from anywhere.
Reducing tool sprawl by combining directory services, MDM, and SSO into one platform.
Centralizing user access to apps, systems, and networks — saving time and reducing errors.
Simplifying IT operations like onboarding/offboarding with automated provisioning.
Enforcing security policies (like MFA and conditional access) across all devices and platforms.
Enabling remote work by managing identities and devices from anywhere.
Reducing tool sprawl by combining directory services, MDM, and SSO into one platform.
Centralized access just by jumpcloud
What do you like best about the product?
Jumpcloud help us to centralize all our access in one place which help us a lot with compliance and daily access job in level of servers or mobile devices
What do you dislike about the product?
MDM experience a little issue but it dosen't affect the function of it I think it need more enhancement but as a value for a price it's much better
What problems is the product solving and how is that benefiting you?
it save a lot of time and secure our access specially on onboarding and off boarding process, good thing you have one place control every thing
Straightforward, reliable SSO product with a ton of integrations
What do you like best about the product?
JumpCloud does a lot right. The user and group management is dead simple — intuitive, quick to set up, and easy to maintain. Integrates with a ton of services out of the box, which makes it a solid hub for identity and access. The cost is reasonable too.
What do you dislike about the product?
No pulumi provider for IAC makes it a hard tool to automate against. While there is a terraform module, that isn't our primary IAC provider. Alongside this the mobile app has a bad name and is often hard to locate
What problems is the product solving and how is that benefiting you?
Integrating SSO with all of our applications has been a breeze. Previously we had hundreds of users using custom accounts for every single service.
JumpCloud - Useful Tool
What do you like best about the product?
JumpCloud is good for managing (in my case) a small business's laptop/desktop inventory. Scripts are useful for pushing updates, and I can keep track of users as well as devices.
What do you dislike about the product?
One frustrating element was as we were offboarding, I exported our list of users as a backup. When I found that I needed to restore it, I was unable to. I was able to restore one particular user (who was logged off accidentally due to me deleting her account as we were offboarding) by inputting her information manually.
What problems is the product solving and how is that benefiting you?
It was helpful for managing our users' devices.
Jumpcloud makes user and device management easy
What do you like best about the product?
The ease of adding new devices to manage and the built in integrations make it easy to use. Setting up groups for devices and users is a breeze and attaching security policies to them is as well. What use to take several hours now takes just a few minutes. I spend more time waiting on software updates and reboots then actual user and device setup. Customer support is quick to respond when I have run into an issue.
What do you dislike about the product?
No major dislikes more like gripes. Password manager will sometimes have to be re-setup after updates for users and either paired with another device they are bound to or from a backup. M365 integration doesnt allow the use of Display name for mailboxes, pushes First/Last and we have to routinely fix in M365 admin for users.
What problems is the product solving and how is that benefiting you?
No on premises hardware to maintain. Easy user and device management.
JumpCloud Admin and User Portal
What do you like best about the product?
As an admin its super easy to move around in the platform. Simplevdevice management and group management that allow new admins to ramp up quickly
What do you dislike about the product?
A mobile client that makes its easy to manage and do all the functions
What problems is the product solving and how is that benefiting you?
New hire Setup - easy to do and create user profiles. By removing the mix up of several dozens accounts - JC makes the process step by step is to follow
JumpCloud makes us admins lives easier by simplifying IAM implementation, patches, and integration.
What do you like best about the product?
Before using JumpCloud, we used different standalone tools for managing identities and devices. We mainly relied on Microsoft Active Directory on-premises, which required manual setup and had a lot of management overhead. We switched to JumpCloud to combine directory services, mobile device management (MDM), single sign-on (SSO), and cross-platform endpoint control into one easy-to-use cloud platform. We made this change to simplify our growing hybrid environment and gain better control. Customer Support was great as well. They also have a "submit an idea" option where you can make a request. A very transparent feedback loop with community voting for your suggestion feature, which gives increasing visibility for high-demand features. Again, Kudos to the Jumpcloud Team.
What do you dislike about the product?
None so far, we are very content right now, the way they supported us with a monthly check with the Jumpcloud Manager and Skilled Dev.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifly our security and identity for all of our OS. It speeds up our onboarding/offboarding, while providing a good system for policy enforcement. With automated user setup, security rule enforcement, and device monitoring from a single dashboard, we have seen a quicker responses, better visibility, and improved security and compliance.
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