JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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More than Directory Services as-a-service! JumpCloud keeps delivering the goods.
What do you like best about the product?
It is excellent for small businesses that use a lot of SaaS software and may not standardize on one OS. It is effortless to enforce password security, 2FA (which also provides a great second layer of protection for SSH connections), makes software provisioning for things like Office 365, G Suite, and other SaaS apps a breeze.
UPDATE: Now that we've been using System Insights and Directory Insights, the depth of knowledge we can collect is staggering. System Insights provides everything from serial number and hardware configuration to installed software and version. Export this for use with your SIEM or patch management service. Likewise, Directory Insights provides a lot of information about logins, cloud authorizations, and so on. Similarly, we can also export and process this data. Also, user password changes are easy for Windows and Mac users via agent integration in the OS.
UPDATE 2: I've starting deploying Windows Software Management packages to my Windows users, and as soon as I can get my Apple Business Manager account sorted, I'll do the same for my MacBook users.
UPDATE: Now that we've been using System Insights and Directory Insights, the depth of knowledge we can collect is staggering. System Insights provides everything from serial number and hardware configuration to installed software and version. Export this for use with your SIEM or patch management service. Likewise, Directory Insights provides a lot of information about logins, cloud authorizations, and so on. Similarly, we can also export and process this data. Also, user password changes are easy for Windows and Mac users via agent integration in the OS.
UPDATE 2: I've starting deploying Windows Software Management packages to my Windows users, and as soon as I can get my Apple Business Manager account sorted, I'll do the same for my MacBook users.
What do you dislike about the product?
I don't particularly appreciate that so many other products hide their SAML connectors behind essentially a paywall. I want to integrate everything with JumpCloud, but sometimes the extra cost, usually in an "enterprise" tier plan, isn't justifiable. I ask at any opportunity to use System Insights for dynamic groups, e.g., any laptop with Chrome installed, Windows laptops without a particular update, etc. Another difference I guess is in philosophy. Their approach to retrieving and parsing the data they collect with System Insights differs from mine. For example, I can't sort laptops by an installed application using keywords. If I want to know which Windows laptops have Firefox installed, I need to go to each individual Windows laptop and export everything in System Insights to CSV, then use Excel to find the laptops with Firefox. I ask at each opportunity for a way to create dynamic groups that would automatically include laptops that meet certain requirements, e.g. "windows AND firefox".
What problems is the product solving and how is that benefiting you?
So many! I inherited a hot mess from the previous SysAdmin, and JumpCloud helped me plug so many security gaps in a relatively short amount of time. User passwords, user access provisioning, SSO links to many AWS organizations, group management, Windows and Macbook user and machine policy management. I also can create and deploy local policy items for Mac and Windows. With the new Software Management service, I can easily create application packages to help folks keep things like their browsers up to date automatically instead of trusting that they'll do the updates themselves.
Recommendations to others considering the product:
Don't give up when setting up your first SAML integration, especially AWS which can be an utter pain. It's so easy now I don't even have to use the helpdesk guide. Also, JumpCloud is one of the few SaaS providers that have a roadmap that they stick to. Their service keeps getting better and better. If you use Terraform or similar code-to-infrastructure service, stop making manual changes to Cloud Provider SSO connector configs.
I love JumpCloud - I have implemented it at 3 companies and about to be a 4th
What do you like best about the product?
I do not need Active Directory. I love the SSH key features, I love the SSO/SAML and Radius features
What do you dislike about the product?
Many of the SaaS vendors require enterprise subscriptions which cost more to use SSO/SAML.
What problems is the product solving and how is that benefiting you?
Authentication for Windows, Macs and Linux, eliminating Active Directory and all its clutteredness simplifies my IT support issues. The Mac Local Password change menu bar is very useful
Recommendations to others considering the product:
Get to know JumpCloud whether you have AD already or not. If you are starting up, use JumpCloud and avoid AD clutter
Switching from On-Prem hardware, JumpCloud was an excellent choice in management for the business.
What do you like best about the product?
JumpCloud is fully integrated with G Suite and makes user management a very simple task.
What do you dislike about the product?
Reporting. I think JumpCloud can do better at statistical reporting in order to export the information.
What problems is the product solving and how is that benefiting you?
Device management with multiple OS has been solved with JumpCloud by now being able to send commands to multiple OS devices. It was a an issue trying to send commands to different OS in the organization with on-prem hardware. JumpCloud has made this task a lot less time consuming and easy distribution.
Recommendations to others considering the product:
JumpCloud has been very helpful in transitioning from On-Prem hardware and is able to provide more than what is needed to manage device and user management.
simple and effective
What do you like best about the product?
It's single place to manage all users across multiple machines and OS's, support has been very responsive when needed and its been easy to roll out making our fleet of windows and linux servers, macOS and Windows workstations much easier to manage.
What do you dislike about the product?
Whilst there is an event API to capture access audit information for managed systems there is no built in reporting which would be a nice feature. It would also be nice to have some more information / templates for popular SEIM applications such as Elastic Search / Kibana to make the available data more immediately useful.
What problems is the product solving and how is that benefiting you?
We are streamlining a diverse set of machines, managing server, workstation and office 365 identities in a single place.
A versatile suite of tools for directory services and SSO
What do you like best about the product?
The ability to integrate with all sorts of applications and services using standard protocols (e.g. SAML, LDAP) as well as custom integrations (e.g. GSuite, Office 365/Azure AD).
What do you dislike about the product?
The API could be fleshed out a little more.
What problems is the product solving and how is that benefiting you?
We're using JumpCloud as our primary directory and using it to integrate with other services/directories like GSuite and Office 365/Azure AD. Our primary use case is SSO, and it gives us a single place to go to for managing accounts and granting and revoking access to various applications and services.
Fast easy managment
What do you like best about the product?
Using it is simple. With knowledge base article it is easy to implement in any heterogeneous environment.
What do you dislike about the product?
Still lacking some group profile features
What problems is the product solving and how is that benefiting you?
Replace an active directory in the cloud when I have no servers on my local network
Jumpcloud for everyone
What do you like best about the product?
I love being able to deploy users on the fly to multiple different machines. It's easy to give and limit permissions based on your end-user. With Jumpcloud, there is no need for an Active Directory server.
What do you dislike about the product?
The cost of Jumpcloud is a little high to implement on a large scale. Especially for smaller institutions. Just a little. All around it's pretty affordable.
What problems is the product solving and how is that benefiting you?
Mixed environments. I have several different Operating systems I support and I didn't want to have to manage several different authoritative servers. (Active Directory, Open Directory, Linux)
Recommendations to others considering the product:
Try it out. It's worth a good hard look and I think you'll be impressed.
Jumpcloud Review
What do you like best about the product?
Simplification of managing users, systems and VPN
What do you dislike about the product?
No iPhone app for management console. Would be nice if have an app like AWS console.
What problems is the product solving and how is that benefiting you?
Single Sign On, systems view manafement
Recommendations to others considering the product:
Know what you need/want!
A lot of great features with room to grow
What do you like best about the product?
Easy and clear configuration of users, systems, and services. Lots of directory tie-ins. Lots of SAML applications supported. It's made knowing who is on which computer and adding new/temp users to computers much easier.
What do you dislike about the product?
Hard to manage on mobile devices if you need to make changes away from the office.
What problems is the product solving and how is that benefiting you?
Asset management via user per computer, policy changes, and hardware restrictions.
JumpCloud is Disrupting User Directories with the Cloud
What do you like best about the product?
100% Cloud-managed service. No installs. No up-front investment. Pay-as-you-go
What do you dislike about the product?
The service can be expensive relative to some alternatives, though it is fair to say it’s comparing apples to oranges
What problems is the product solving and how is that benefiting you?
Completely removed on-premise equipment for managing users and desktops
Recommendations to others considering the product:
Radius service is great for Wi-Fi authentication
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