JumpCloud
JumpCloud, Inc.External reviews
3,694 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud is seriously cutting down on login headaches
What do you like best about the product?
I like very much that all these numerous functions are combined in JumpCloud. It has been tremendously useful to be able to manage the users and device policies in one location. As an example, it is terribly easy to now establish access to Slack and our company Wi-Fi on a device of a new employee. It literally makes our life easier as far as our IT management operations are concerned.
What do you dislike about the product?
To be fair, the user interface is sometimes somewhat crusty or too slow to load pages, which is a bit annoying. The reporting capabilities are also relatively primitive and might provide greater level of detail to comply with compliance audit. Sometimes there is a small hitch when certain Mac devices policies fail to work excellently on the initial trial. These are small yet of significance.
What problems is the product solving and how is that benefiting you?
We had different user system to manage devices device and application access control. Now we have gotten fully integrated that with JumpCloud and as a result our lives are a lot easier. This is as opposed to the system of hand constructing an engine and configuring to a well assembled unit. Hours of tedious manual configuration was required to bring on board new team members and is now mostly automated and transparent.
Jumpcloud finally made managing surprisingly simple
What do you like best about the product?
What I really like about JumpCloud is how it pulls everything together for user and device management. First off, unifying user identities across apps and devices is huge. Instead of managing separate accounts everywhere, I can handle access for laptops, SaaS apps like Google Workspace or Slack, and even servers all from one dashboard. Another standout is the cross-platform device management. Being able to apply policies and manage configurations for Windows, macOS, and Linux machines from a single console saves us a ton of time and complexity compared to using different tools for each OS.
What do you dislike about the product?
Honestly, one thing that can be a bit of a hurdle, especially for smaller teams, is getting fully comfortable with all the features initially; there's a bit of a learning curve to unlock its full power. Sometimes the pricing structure can feel a little complicated depending on exactly which modules and features you need. While the core is great, occasionally I've found myself wishing for a bit more granularity or a smoother process in a specific area, but those are usually minor things.
What problems is the product solving and how is that benefiting you?
The main problem JumpCloud solves for us is the chaos of managing users and devices across different operating systems and cloud apps. Before, it felt like we were juggling identities and security policies manually across Windows machines, Macs, G Suite, Slack, etc., using multiple disconnected tools. Now, JumpCloud acts as our central control panel. It lets us unify user identities and enforce security policies consistently across everything, making onboarding and offboarding way faster and significantly improving our overall security posture by simplifying enforcement.
Good and safe service
What do you like best about the product?
I know my passwords are safe, secure, and the app is easy to use! I use this app every day and I like that it connects to my finger print scanner on my macbook air.
What do you dislike about the product?
I don't like that I have to continually log in when my computer is awake and I've been using it but the system decides to log me out.
What problems is the product solving and how is that benefiting you?
Having a platform that I trust to make sure all of my employees are being safe and secure.
One platform with zero complexity and time saving tool
What do you like best about the product?
I like that I don't need to switch between different tools to get things done. Everything is available in one place, which saves time and keeps things organized. Plus it supports all the main operating systems so it fits well into our work environment.
What do you dislike about the product?
If I had to point out something, I'd say the initial setup can feel a bit overwhelming, especially if you are new to cloud based directory tools. It takes a little time to understand the full range of features. But once it's set up, it runs really smoothly.
What problems is the product solving and how is that benefiting you?
As business grows, handling operations becomes complicated. with jumpcloud, it has made my work a lot easier. Here data is stored and everything is in one place. It's simple, secure and works smoothly from my trusted device. I don't have to waste time switching between different apps or tools anymore.
JumpCloud has a smooth SSO Flow
What do you like best about the product?
JumpCloud has helped us integrate our organization applications and implement SSO for those to smoothen access!
What do you dislike about the product?
Nothing as of the moment, we are happy with services
What problems is the product solving and how is that benefiting you?
JumpCloud has helped enhance our login to the company approved application platforms.
Nice MDM Solution!
What do you like best about the product?
JumpCloud made it easier to access my company applications
What do you dislike about the product?
Nothing right now, all is well as of now!
What problems is the product solving and how is that benefiting you?
My company applications access was a hassle due to multiple credentials, JumpCloud made it easy to access in one go!
One place to handle all our user access and device management
What do you like best about the product?
It actually makes our IT operations very easy because of centralization of user accounts. Single sign on can be used easily to connect the users to applications such as Salesforce or Google Workspace. It is simply quite phenomenal to be able to manage all our windows Mac and Linux devices with the use of a single console. This universal practice will save us a lot of time everyday. It simplifies the process of securing our end points and users a great deal.
What do you dislike about the product?
New administrators may find learning an uphill task. Some time is required in order to master all so powerful features, configurations. It is also my observation that reporting could be more dynamic to get more insight. On some occasions, the critical issues do not get immediate attention as we would like them to through the support response time. The price is also likely to go very high as your installation users scale up.
What problems is the product solving and how is that benefiting you?
Prior to our use of JumpCloud we had a disjointed IT system. We had different sets of tools to manage the user accounts devices as well as access activities to the cloud applications. It translated to manual labor on a continuous basis and a possible threat to security. JumpCloud has now been able to make everything into a single unified platform. Our device policies and user identities, as well as regulation of app access, is centrally managed through a single pane. This has tremendously saved our administrative burden and highly enhanced our security.
Awesome for Software Management
What do you like best about the product?
All of its Software Management and Remote Assist features
What do you dislike about the product?
Nothing as of now, everything seems fine
What problems is the product solving and how is that benefiting you?
JumpCloud has made access to company applications hassle-free by its wide integration support to the applications.
Finally, one login for everything, JumpCloud makes our IT life so much smoother
What do you like best about the product?
The unified identity and devices management, certainly, is my favorite feature of JumpCloud. Directory-as-a-Service is a massive victory in itself that has enabled us to gain centralization of identities without having to even have an on premise Active Directory in play which has been massively liberating. Second, its full cross platform MDM capabilities are cracking. We can manage and secure all windows, Mac, and even Linux devices, with just a single console, making sure that all devices have the same security policies. In addition, the SSO and MFA built-in allow easy access to all our applications in the cloud and provide an easy and highly secure log in to the users. It actually lives up to the reputation of being that everything directory.
What do you dislike about the product?
Although it is good, it is one of the parts that might be difficult with JumpCloud. The initial learning curve will be as an administrator and is especially present during the configuration of more complex policy settings or integrations. Not all the more complex functions are immediately obvious in the setup. And in terms of pricing where very small companies or companies with certain niche integrations go, sometimes the pricing level might seem a bit high after you start adding more features or users.
What problems is the product solving and how is that benefiting you?
JumpCloud is ironically coming to our rescue of decentralized and complex IT management, especially the part of user identities and device security in a cloud-first environment. Prior to JumpCloud, we used to manage independent systems: Windows on-prem Active Directory, a third-party MDM (Macs), and multiple cloud services having their identity stores. This resulted in a diffused user experience, a provisioning nightmare, and security coverage blind. JumpCloud now brings all of that together and serves as our "single source of truth" concerning user identities, device policies and access to applications. It has streamlined our hiring and firing process, greatly decreased our IT costs and created a much more formidable, unified security stance throughout our complete IT structure.
Great for Patch and policy management
What do you like best about the product?
Pre-configured policies in policy management helped us to manage the usage of the devices.
Patch management also helped us to push the updates and deploy softwares using software management.
Patch management also helped us to push the updates and deploy softwares using software management.
What do you dislike about the product?
The gui can be improved better, to be more user friendly for first time users
What problems is the product solving and how is that benefiting you?
Patch management, software management.
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