JumpCloud
JumpCloud, Inc.External reviews
3,694 reviews
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Great for Identity Management
What do you like best about the product?
JumpCloud makes it easy to manage user access, devices, and security from one place.
What do you dislike about the product?
JumpCloud doesn't offer built-in IT asset management features, which limits tracking hardware and devices.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user identities, enforce security policies, and provide secure access to devices and applications across our organization.
This centralized control reduces our administrative workload, improves onboarding/offboarding efficiency, and strengthens overall IT security.
This centralized control reduces our administrative workload, improves onboarding/offboarding efficiency, and strengthens overall IT security.
Best Experience with JumpCloud
What do you like best about the product?
JumpCloud MDM capabilities on almost every platform is what I loved as a Security leader.
What do you dislike about the product?
Nothing right now. JumpCloud's pathway is right!
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us manage multi-platform endpoints used by our organization employees perfectly. The MDM solution has smoothened our endpoint management and improved our security posture.
Great blend of power and simplicity
What do you like best about the product?
What truly stands out is how JumpCloud unifies identity, access, and device management into one powerful, yet incredibly intuitive, cloud-based platform. Implementation from JumpCloud's point of view has been easy. This has significantly streamlined our IT operations, making what could be complex tasks remarkably straightforward and efficient. We use JumpCloud daily as it is integrated with our Google Workspace.
Support, when asked has been friendly and helpful.
Support, when asked has been friendly and helpful.
What do you dislike about the product?
While JumpCloud excels in many areas, there are times when its usage logic isn't perfectly intuitive, requiring a bit more effort to achieve certain configurations. Additionally, we've noticed some features offered by competitors are currently absent, which occasionally necessitates workarounds or limits advanced functionality in specific niche scenarios.
What problems is the product solving and how is that benefiting you?
We needed a simple MDM solution and JumpCloud has been it.
Our Identity Management Operations got smoother!!
What do you like best about the product?
JumpCloud and its Identity Management Features along with device level policies are something that makes my organization compliant with security best standards.
What do you dislike about the product?
As of now, nothing. But positively would suggest if we can add more android and iOS policies.
What problems is the product solving and how is that benefiting you?
Access Controls over devices was such a hassle for us. JumpCloud has helped us establish it in the best way.
Managing Devices and Access in the Cloud Era – A JumpCloud Admin's Perspective
What do you like best about the product?
As a JumpCloud admin, I rely heavily on its cloud-native directory platform to manage our distributed environment efficiently and securely. The ability to configure and control Device Groups allows us to segment and enforce policies based on organizational roles and risk profiles, improving our operational structure and endpoint hygiene.
We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.
Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.
We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.
Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment.
We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.
Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.
We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.
Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment.
What do you dislike about the product?
JumpCloud is excellent for unified identity and device management across platforms, but it still lacks:
Granular admin roles
Deep MDM/MAM features
Enterprise-level compliance tooling
Advanced analytics and real-time monitoring
It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools.
Granular admin roles
Deep MDM/MAM features
Enterprise-level compliance tooling
Advanced analytics and real-time monitoring
It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us consolidate and streamline multiple IT functions—specifically around identity, device, and access management—into a single, cloud-based platform. We're using RADIUS for secure network authentication, which eliminates the need for maintaining on-prem RADIUS servers. With Device Groups and Policy Management, we can enforce consistent security configurations across our entire device fleet, saving hours of manual setup and reducing security risks.
Through Mobile Device Management (MDM) and Software Management, we automate OS-level settings and software deployment, keeping endpoints compliant and up to date. The use of Groups lets us efficiently organize users and systems, apply role-based access policies, and scale configurations across departments.
The biggest benefit has been improved operational efficiency, enhanced visibility, and a stronger zero-trust security posture—all while reducing the number of tools and overhead required to manage our IT environment.
Through Mobile Device Management (MDM) and Software Management, we automate OS-level settings and software deployment, keeping endpoints compliant and up to date. The use of Groups lets us efficiently organize users and systems, apply role-based access policies, and scale configurations across departments.
The biggest benefit has been improved operational efficiency, enhanced visibility, and a stronger zero-trust security posture—all while reducing the number of tools and overhead required to manage our IT environment.
Too easy to manage :)
What do you like best about the product?
It's particularly beneficial for organizations seeking a centralized solution to manage users, devices, and access controls across various operating systems and applications.
What do you dislike about the product?
There is nothing I dislike in JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies IT operations by unifying identity, device, and access management in the cloud. It replaces legacy tools like Active Directory with a cloud-native directory that supports multiple OS platforms (Windows, macOS, Linux).
It strengthens IAM by centralizing user provisioning, enforcing MFA, and enabling role-based access. SSO support reduces password fatigue by allowing users to access all apps with one login, improving security and user experience.
With MDM, admins can enforce security policies, remotely manage, lock, or wipe devices. This is crucial for supporting hybrid or remote teams. Built-in remote support tools and integrations streamline helpdesk tasks and reduce response time.
It strengthens IAM by centralizing user provisioning, enforcing MFA, and enabling role-based access. SSO support reduces password fatigue by allowing users to access all apps with one login, improving security and user experience.
With MDM, admins can enforce security policies, remotely manage, lock, or wipe devices. This is crucial for supporting hybrid or remote teams. Built-in remote support tools and integrations streamline helpdesk tasks and reduce response time.
JumpCloud
What do you like best about the product?
Centralized Identity & Access Management
JumpCloud acts as a cloud directory platform, which replaces or supplements Active Directory. It allows you to manage user identities, devices, and access to resources (on-prem and cloud) all in one place. This consolidation reduces tool sprawl and simplifies operations.
2. Cross-Platform Device Management
It supports Windows, macOS, and Linux—which is rare in many traditional device management tools. This makes it especially appealing for organizations with diverse environments.
JumpCloud acts as a cloud directory platform, which replaces or supplements Active Directory. It allows you to manage user identities, devices, and access to resources (on-prem and cloud) all in one place. This consolidation reduces tool sprawl and simplifies operations.
2. Cross-Platform Device Management
It supports Windows, macOS, and Linux—which is rare in many traditional device management tools. This makes it especially appealing for organizations with diverse environments.
What do you dislike about the product?
Limited SSO App Catalog (Compared to Okta)
While JumpCloud does support SSO, its pre-built app catalog is smaller than that of competitors like Okta or Azure AD. You can add custom SAML apps, but it requires more manual setup.
2. Linux Device Management Still Maturing
Although JumpCloud supports Linux device management, it’s not as robust or seamless as its Windows/macOS support. Some Linux tasks might require manual intervention or scripting.
While JumpCloud does support SSO, its pre-built app catalog is smaller than that of competitors like Okta or Azure AD. You can add custom SAML apps, but it requires more manual setup.
2. Linux Device Management Still Maturing
Although JumpCloud supports Linux device management, it’s not as robust or seamless as its Windows/macOS support. Some Linux tasks might require manual intervention or scripting.
What problems is the product solving and how is that benefiting you?
Fragmented Identity and Access Management
Problem: Organizations often juggle multiple tools—Active Directory, VPNs, SSO providers, and local device policies—to manage identities and access.
How JumpCloud Helps: It unifies directory services, SSO, MFA, RADIUS, and device management into one platform, reducing tool sprawl and manual overhead.
Problem: Organizations often juggle multiple tools—Active Directory, VPNs, SSO providers, and local device policies—to manage identities and access.
How JumpCloud Helps: It unifies directory services, SSO, MFA, RADIUS, and device management into one platform, reducing tool sprawl and manual overhead.
Great Experience with Jumpcloud
What do you like best about the product?
As the Senior Security Officer at our organization, I found JumpCloud to be an ideal solution for both Single Sign-On (SSO) integration and Mobile Device Management (MDM) capabilities along with the Patch Management policies and centralized control of all the endpoints in the organization with ease of implementation.
What do you dislike about the product?
Have not found any disadvantages about Jumpcloud till now.
What problems is the product solving and how is that benefiting you?
Solutions like Single Sign-On (SSO) integration and Mobile Device Management (MDM) was what we were looking for to implement in our organization. The jumpcloud platform effectively met our requirements and aligned well with our security and access control objectives.
Amazing software to implement access control in any organization. & a seamless product!
What do you like best about the product?
Implemented this product for my entire organization. Loved the premium SSO and MDM services. This is one of the few products in the market which supports web and mobile devices security management which is amazin.
What do you dislike about the product?
Nothing much since satisfied as of currently..
What problems is the product solving and how is that benefiting you?
SSO and MDM management
Jumpcloud Review
What do you like best about the product?
JumpCloud supports multiple devices, including Mac, Windows, Linux, iOS, and Android. Since we needed an MDM solution that works across all these platforms, JumpCloud MDM meets our requirements perfectly.
and its easy to use and its customer support.
and its easy to use and its customer support.
What do you dislike about the product?
Jumpcloud Does not having proper support on software management for mac there is 10GB of limitation
What problems is the product solving and how is that benefiting you?
JumpCloud solves several critical IT management and security problems by centralizing identity, access, device, and directory management into a single cloud-based platform. Here's how it's solving problems and benefiting organizations like yours:
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