JumpCloud
JumpCloud, Inc.External reviews
3,856 reviews
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Streamlined Centralized Management for Access and Infrastructure
What do you like best about the product?
We’ve implemented JumpCloud across our entire environment, and it has proven to be a reliable platform for authentication and identity management. It has helped us standardize access controls, simplify administrative processes, and maintain better consistency across systems and teams.
What do you dislike about the product?
Getting started with the platform might feel slightly overwhelming at first, as there’s a bit of a learning curve while you figure out how everything fits together. But after spending some time exploring its features and understanding the workflow, it becomes much more intuitive and straightforward to use.
What problems is the product solving and how is that benefiting you?
It offers a centralized way to control access and manage infrastructure, simplifying everyday operations significantly. With a well-maintained catalogue of users and servers, it also supports smoother audits—whether for authentication tracking or ensuring the overall system remains structured, secure, and organized.
A Reliable Tool for Access and User Management
What do you like best about the product?
We’ve been using JumpCloud across our entire environment, and it’s been really helpful for authentication and overall management. It has made managing access more consistent and easy.
What do you dislike about the product?
At first, it can feel a bit tricky and takes some time to get used to. But once you spend some time exploring and understand how it works, it becomes much easier to use.
What problems is the product solving and how is that benefiting you?
It helps us manage access and infrastructure from one central place, which makes our daily work much easier. It also keeps all users and servers managable, which is really useful during audits and for maintaining a clean system.
A Reliable Platform for Centralized Access and Infrastructure Management
What do you like best about the product?
JumpCloud is a cornerstone of our IT environment. Its strength lies in device management under a single platform, eliminating the need to juggle multiple tools. The result is a consistent and efficient approach to access control across our entire infrastructure.
What do you dislike about the product?
the platform's depth means there's a lot to absorb upfront.Once you understand the underlying logic of how JumpCloud structures access and policies, day-to-day use becomes intuitive fairly quickly.
What problems is the product solving and how is that benefiting you?
The core value for us is centralization. Before JumpCloud, managing users, servers, and access permissions was fragmented. Now we have a single source of truth for our entire environment. This pays off especially during audits, having a clean, organized catalogue of users and systems means we can respond quickly and confidently, whether the audit is security-focused.
Jumpcloud: An Admin review.
What do you like best about the product?
Simple to implement and able to manage all major operating systems like macOS, iOS, Windows, and Linux. It also includes features such as Multi-Factor Authentication (MFA), Device Management (MDM), Conditional Access policies, and Single Sign-On (SSO) across SaaS applications. As an admin, it’s easy to manage, and the new asset management feature is a great addition
What do you dislike about the product?
Earlier, as an admin, we were able to migrate a user profile from one machine to another. Recently, however, we have not been able to migrate it. On the other hand, it is a good security feature that prevents users from migrating data from one system to another.
What problems is the product solving and how is that benefiting you?
As an admin, it helps me manage most SaaS applications, users, and devices centrally. It also enables MFA and, most importantly, provides better visibility and centralized access control, as well as the radius feature.
Easy SSO Setup, Needs Better Documentation
What do you like best about the product?
I like how easy it is to configure new applications and onboard users as well. I also like the way it's easier to create new applications and then the SCIM configuration. As a DevOps and platform engineer, I've tried to onboard most of my applications to JumpCloud in much less time. The initial setup of JumpCloud was pretty easy.
What do you dislike about the product?
The documentation regarding the application onboarding for specific tools is not there and could be improved or extended. The SCIM configuration is not supported for apps like Redis Cloud, Atlas, etc. I also feel like there should be a best practices section for managing user groups as I already have 100+ user groups.
What problems is the product solving and how is that benefiting you?
JumpCloud helps provide user access and prevents credential sharing. It's easy to configure new applications and onboard users quickly.
Centralized MDM and SSO Platform
What do you like best about the product?
I really like that JumpCloud serves as our centralized MDM and SSO platform across the organization. It manages device compliance for both macOS and Windows, enforces security policies, and acts as our identity provider for SaaS applications. It's great that it functions as the single source of truth for user identities, authentication, and device trust. The initial setup was very easy, especially with the support available from JumpCloud.
What do you dislike about the product?
The platform is robust, but it could be improved with enhancements in reporting depth, UI refinement, and better troubleshooting visibility. More customizable dashboards and deeper filtering capabilities for reporting, along with the ability to create role-based security views, would be valuable. From a UI perspective, consolidating policy views and reducing navigation depth for common administrative tasks would make it stronger.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for asset management, user lifecycle management, password management, and access management. It serves as our MDM and SSO platform, managing device compliance, enforcing security policies, and acting as an identity provider for SaaS applications.
Secure, Scalable and Streamlined : Our Jumpcloud Journey
What do you like best about the product?
Well the thing I like most about Jumpcloud is how the management and authentication is being managed at one place. and I feel bit easy to manage user access across our entire environments and visibility plus ability to enforce policies, making it more consistent and secure.
What do you dislike about the product?
What I personally think is, while managing larger environments the Admin console, seems slightly complex. Mostly when we work on user access and policy conflicts and also if we could get more detailed and intuitive details around authentication logs and device compliance then it will be bit easy and fast for us to troubleshoot any issue.
What problems is the product solving and how is that benefiting you?
With Jumpcloud, Our On and Off boarding efficiency has increased plus Administrative overhead has decreased (now they spend less time managing creds and issues) and configuration inconsistencies got reduced because of less manual efforts (this is a big plus point) and last with MFA and policies security has drastically increased.
Simple, Friendly UI for Centralized Passwords and Permissions
What do you like best about the product?
central point to manage everything regard the pass and permissions.
very simple and friendly UI
very simple and friendly UI
What do you dislike about the product?
the log-in process and registration to 2FAare very complicated
What problems is the product solving and how is that benefiting you?
managing user and pass for cwooding
Versatile Management as a company Scales
What do you like best about the product?
I like how JumpCloud is extremely lightweight and low cost, which allows me to potentially run an IT team with minimal personnel like an admin or DevOps intern, rather than needing a full IT, OT, or networking team. It also integrates well with existing or new tools like Google Workspace, Linux, and Ubuntu, and doesn't just rely on legacy Microsoft systems. It's quite versatile and easy to scale.
What do you dislike about the product?
As the use of JumpCloud increases, the cost obviously increases, going linearly with scale. The stability of login and device authentication could be better, along with bugs and glitches in the JumpCloud password manager. The initial setup is quite complicated, and even though it is low cost and lightweight, it doesn't necessarily mean faster setup. You need someone who is intelligent and switched on to pick it up, as it's a new way of working that existing IT staff might not be accustomed to.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for IT and asset management, identity providing, application authorization, and user authentication. It offers single sign-on, multi-factor authentication, password management, remote commands, and centralized OS management, making my team's operations efficient and streamlined.
Flexible and Packed with Instruments
What do you like best about the product?
I like the flexibility and the amount of instruments available.
What do you dislike about the product?
Not everything I want has been implemented. Yet.
What problems is the product solving and how is that benefiting you?
Please ensure consistency across all applied policies and settings, and provide a secure login experience.
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