JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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Secure, Scalable and Streamlined : Our Jumpcloud Journey
What do you like best about the product?
Well the thing I like most about Jumpcloud is how the management and authentication is being managed at one place. and I feel bit easy to manage user access across our entire environments and visibility plus ability to enforce policies, making it more consistent and secure.
What do you dislike about the product?
What I personally think is, while managing larger environments the Admin console, seems slightly complex. Mostly when we work on user access and policy conflicts and also if we could get more detailed and intuitive details around authentication logs and device compliance then it will be bit easy and fast for us to troubleshoot any issue.
What problems is the product solving and how is that benefiting you?
With Jumpcloud, Our On and Off boarding efficiency has increased plus Administrative overhead has decreased (now they spend less time managing creds and issues) and configuration inconsistencies got reduced because of less manual efforts (this is a big plus point) and last with MFA and policies security has drastically increased.
Simple, Friendly UI for Centralized Passwords and Permissions
What do you like best about the product?
central point to manage everything regard the pass and permissions.
very simple and friendly UI
very simple and friendly UI
What do you dislike about the product?
the log-in process and registration to 2FAare very complicated
What problems is the product solving and how is that benefiting you?
managing user and pass for cwooding
Versatile Management as a company Scales
What do you like best about the product?
I like how JumpCloud is extremely lightweight and low cost, which allows me to potentially run an IT team with minimal personnel like an admin or DevOps intern, rather than needing a full IT, OT, or networking team. It also integrates well with existing or new tools like Google Workspace, Linux, and Ubuntu, and doesn't just rely on legacy Microsoft systems. It's quite versatile and easy to scale.
What do you dislike about the product?
As the use of JumpCloud increases, the cost obviously increases, going linearly with scale. The stability of login and device authentication could be better, along with bugs and glitches in the JumpCloud password manager. The initial setup is quite complicated, and even though it is low cost and lightweight, it doesn't necessarily mean faster setup. You need someone who is intelligent and switched on to pick it up, as it's a new way of working that existing IT staff might not be accustomed to.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for IT and asset management, identity providing, application authorization, and user authentication. It offers single sign-on, multi-factor authentication, password management, remote commands, and centralized OS management, making my team's operations efficient and streamlined.
Flexible and Packed with Instruments
What do you like best about the product?
I like the flexibility and the amount of instruments available.
What do you dislike about the product?
Not everything I want has been implemented. Yet.
What problems is the product solving and how is that benefiting you?
Please ensure consistency across all applied policies and settings, and provide a secure login experience.
Ease in IT Administration with Some Limitations
What do you like best about the product?
I like the ease of working with JumpCloud's features. The mobile device management and administration part seems super useful to me. Additionally, the command section helps me a lot when managing issues with devices or IT problems in the company.
What do you dislike about the product?
When it comes to viewing the outputs of the commands, you absolutely have to go to a separate section; it's not like you have a clear and precise link on the screen about the results. You can only receive an exit code and some logs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage IT and as an identity provider, making it easier to assign permissions and roles. It is also useful in the management and onboarding or offboarding of devices, and the mobile management and command functions simplify handling issues in devices or IT.
Secure, Easy Single Sign-On That Replaced Active Directory
What do you like best about the product?
JumpCloud has allowed us to implement single sign on with many of the tools we use. We have used it to replace active directory and in turn we have gotten a better level of security and ease of use for our users.
What do you dislike about the product?
The large scope of operating systems they work with at times can cause our mainly Windows environment to be missing some features. Although when brought to their attention it usually gets resolved.
What problems is the product solving and how is that benefiting you?
Allow us to use signle sign on is letting our users have to remember less passwords and in turn our IT support requirements have gone down.
Jumpcloud: Fully Featured AD/IdP with Frequent, Bleeding-Edge Updates
What do you like best about the product?
Jumpcloud is a fully functional AD/IdP that also includes MDM and asset inventory features. What I like most is that the product aims to stay on the bleeding edge, with new features released frequently and often driven by feature requests.
What do you dislike about the product?
The main downside with Jumpcloud is that it isn’t as ubiquitous across the industry, which means there are fewer native integrations available from other software providers. As a result, the SSO integrations can feel more limited, especially when they’re restricted to SAML 2.0 only. The best solution to this is keeping the product relevant with new but meaningful and wanted features so that it becomes more of an industry standard.
What problems is the product solving and how is that benefiting you?
Jumpcloud is the backbone of our identity governance as well as our device and asset management. It enables our IT organization to fully support all end users and endpoints, covering everything from software to hardware.
Centralized Management with Seamless Integration
What do you like best about the product?
I like being able to do everything in one place with JumpCloud, having uniformity across everything, and getting insight into everything from one central point. It's helpful to know that our environment is stable and monitored, with everything working correctly.
What do you dislike about the product?
The biggest issue was understanding the local user accounts.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for directory and device management, which helps automate office processes. It centralizes everything, ensuring a stable and monitored environment while maintaining uniformity.
Simplified Identity Management with Excellent Remote Access
What do you like best about the product?
I really like that when someone submits a ticket in JumpCloud, I can quickly pull up their details by their name, which gives me a ton of insight into what's going on with their device. Whether they're having issues with administrator access or something else, the JumpCloud dashboard provides a lot of insights. We can see if a machine's hard drive isn't large enough or if it needs replacing because it's too old. This feature stands out the most. I also appreciate the software management capabilities that allow us to auto-install applications like Chrome or Adobe and keep them updated without hassle.
What do you dislike about the product?
We have some issues when people reset their passwords. It causes issues with their Microsoft account. When they log in, they can't get into Outlook or Word or anything, and we need to jump through a few hoops to get to that. But I think that's a Microsoft issue. The initial setup was a little painful, probably more just a training issue on our end. We didn't realize some of the users required administrator access to update certain applications. We had a bunch of issues with that and had to manually migrate everyone's local user profile to their new JumpCloud profile. The initial setup was a little rocky.
What problems is the product solving and how is that benefiting you?
JumpCloud solves cybersecurity insurance issues, providing identity management and control over devices linked to users. It simplifies remote support by enabling remote access and offers insights into user issues. The JumpCloud dashboard helps manage devices, and auto-updates apps like Chrome and Adobe.
Efficient Asset Management, Needs Remote Fix Enhancements
What do you like best about the product?
I use JumpCloud for managing access and fixing IT issues, which I find very efficient. It makes it very easy to manage fleets under one platform. The commands features are particularly helpful, along with the strict insights and data into devices. It allows us to remotely fix bugs and resolve issues instead of needing to physically travel to the location of the device. The initial setup of JumpCloud was very easy.
What do you dislike about the product?
I dislike that the ability to send Ctrl-Alt-Delete is only partially working, and the ability to properly restart the computer is also a problem. When remotely connecting to a device, even if the device is just locked, it fails to send Ctrl-Alt-Delete and restart requests, which means I can't get the device back to a remote connectable state.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage access and fix IT issues remotely, saving travel time. It simplifies asset management and provides detailed insights and command features for device issues.
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