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JumpCloud

JumpCloud, Inc. | 1

Reviews from AWS Marketplace

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External reviews

3,040 reviews
from G2

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    Darin G.

We use it to manage our SSo for multiple tools we use to conduct business

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
I love Jump cloud because its easy to use an intuative.
What do you dislike about the product?
The interface could be a little nive looking.
What problems is the product solving and how is that benefiting you?
Jump cloud is a nice tool to consolidate a serval management tools, we use it primarily for directory services and single sign on.


    Cristian Y.

Good but needs improvement

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Enrollment is really easy to do and seammless.
What do you dislike about the product?
Reporting needs to be improved, deployment and app installation could be improved, lack of AI help on creating scripts is also something that could be implemented.
What problems is the product solving and how is that benefiting you?
Helps me manage our devices and remote access them for support.


    Facilities Services

Not ready for Prime Time

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
remote access built in is really helpful
What do you dislike about the product?
Inconsistent, slow to push updates to devices, breaks often including as an MDM (i can't push commands to mobile devices). MDM is laughable: it has 4 commands if they work; can't get phone numbers for iphones, can't track lost devices,it's not a modern mdm. Jumpcloud's mfa is tedious, often having to tab from one box to another to enter 6 digits. Very pricey to not have options other platforms have.
What problems is the product solving and how is that benefiting you?
We onboarded as a uniform way to manage windows computers and iphones. It "does" this, but not well.


    Computer & Network Security

Amazing

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
The easy navigation for me as user is so important and i use it almost everyday and i love it more and more the frequently i use it.
What do you dislike about the product?
There is nothing much to dislike as it is pretty easy to navigate and use
What problems is the product solving and how is that benefiting you?
Remoting into devices from far away solving software issues is so much easier to solve


    Greg F.

Great Saml provider

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Good centralized credentialing platform. We're controlling access through AD sync, wifi networks and other proprietary business systems.
What do you dislike about the product?
AD integration could be tighter. Full control of workstations is achieved after removing from windows domain. This makes access to shared folders on a domain server difficult.
What problems is the product solving and how is that benefiting you?
Password policy enforcement. MFA. SSO.


    Joel O.

Efficient and productive Cloud directory

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Easy implementation and scaling to meet Business demands is non problematic.
What do you dislike about the product?
Features tend to be costly for adaptation to already purchased packages.
What problems is the product solving and how is that benefiting you?
Unified solution for Cloud Directory, IAM and other security tools.


    Computer & Network Security

JumpCloud Simple and powerful

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
I like the simplicity of combining several everyday tools into a single tool.
What do you dislike about the product?
he password tool needs to evolve further, for example:

Have the option to save the same password in several shared folders.

Have the option to send a password via link, protected with a password or with email + mfa.
What problems is the product solving and how is that benefiting you?
single user management and SSO in a single tool


    Keith S.

Great product

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Being a totally cloud based organization the authentication and identity control I receive with JumpCloud ensures network security. The policies, as well as the SSO options make it easier for my users, and more secure overall!
What do you dislike about the product?
Bundle pricing: I wish they had ala carte pricing for only the parts I need.
What problems is the product solving and how is that benefiting you?
Security, identity, and ease of use of multiple online applications (SSO)


    BALA S.

JumpCloud Cloud Directory Features

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Ease to intergrate with Existing Directories (Microsoft and Cloud Directories)
Got very good customer Support for quires
Device Management has bundle of feature includes Code Execution, Remote Login, etc.
User authentication implementation was ease with SSO
What do you dislike about the product?
Some cases JumpCloud Password management application take more time to sync. Which is hard to relay and wait.
What problems is the product solving and how is that benefiting you?
User Management across variour products


    Joshua G.

Good platform... when it works

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
I have a heterogeneous environment, with Windows, Mac, and Linux users. JumpCloud is one of the few platforms that (in theory) supports every operating system.
What do you dislike about the product?
The platform is buggy and support is awful! Their first tier support seems to be based largely in India and work Indian hours. That's not great for folks in the Western Hemisphere. Then, after reporting bugs in the platform with steps to reproduce each issue, you still only have about a 50/50 chance of those bugs getting fixed.
What problems is the product solving and how is that benefiting you?
MDM is required in order to pass a SOC2 audit, so JumpCloud MDM checks that box.