JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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Effortless MDM with Top-Notch Features
What do you like best about the product?
I like using JumpCloud for user account and device management. It's the first tool I've used that allows me to set up a dedicated user profile once a user is bound to a device, which is really useful. I also appreciate how it enforces policy and reduces manual work and repetitive tasks for IT technicians. JumpCloud's latest features make it stand out as a potential leading MDM tool in the corporate world. The initial setup was straightforward, like plug and play.
What do you dislike about the product?
Under patch updates other than OS updates, it's better to include driver, BIOS & application updates automatically. Better if it had Windows OS customization and web filtering. Based on device hardware, get the updates from manufacturer portals like for Dell, HP, Lenovo, etc. Instead of the default Windows OS from the web, we can customize, like built-in applications attached and drivers, etc., for the default OS.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for user and device management, simplifying patch management and application deployment. It reduces manual work for IT technicians, enhances policy enforcement, and offers a plug-and-play setup.
Great ABM JumpCloud Sync, but Group Sync and Script Ordering Need Work
What do you like best about the product?
I like how you're able to configure and have a sync with JumpCloud & ABM so when new machines are purchased through ABM, they get synced & pushed through to JC to be easily provisioned with Automated Device Enrollment, which is another feature of JumpCloud. It's cloud based so companies wanting to ditch old toolings in favor of modern ones is nice
What do you dislike about the product?
- Unable to sync groups from Google Workspace to JumpCloud after Directory Sync
- No ABM equivalent on the Windows side for device provisioning post purchases
- It's pooling based system for when scripts/commands that are set to launch on next registration. Would like a feature for sequential ordering for scripts somehow
- No ABM equivalent on the Windows side for device provisioning post purchases
- It's pooling based system for when scripts/commands that are set to launch on next registration. Would like a feature for sequential ordering for scripts somehow
What problems is the product solving and how is that benefiting you?
The accessibility for IT Admins that are knowledge with scripting to have preinstalled software on a machine. That can be entirely managed by Software Management
JumpCloud Simplifies Cross-Platform Endpoint Management in One Place
What do you like best about the product?
What I like most about JumpCloud is that it provides a single platform for managing Windows, macOS, and Linux endpoints. In practice, this has eliminated the need to maintain separate tools for each operating system and has made it much easier to standardize device management across our environment. Tasks such as user provisioning, policy enforcement, and access control can all be handled in one place, which has saved a significant amount of administrative time and reduced day-to-day overhead.
What do you dislike about the product?
One downside I experienced with JumpCloud was its password manager. Although it was convenient to have it integrated into the platform, it still lacked some of the usability and collaboration features you typically get with more dedicated password management tools.
More specifically, sharing credentials, secure notes, and other sensitive information between users wasn’t as intuitive or as flexible as I expected. As a result, managing shared access across teams felt more cumbersome, especially when compared with solutions that provide more streamlined workflows and more granular sharing options.
More specifically, sharing credentials, secure notes, and other sensitive information between users wasn’t as intuitive or as flexible as I expected. As a result, managing shared access across teams felt more cumbersome, especially when compared with solutions that provide more streamlined workflows and more granular sharing options.
What problems is the product solving and how is that benefiting you?
JumpCloud helped us address IT tool sprawl by bringing endpoint management, identity, and access control together in a single platform. Rather than maintaining separate tools for device management, directory services, and access policies, we were able to manage everything from one place. That reduced complexity and overhead, and it also made it easier to keep our environment consistent.
It also delivered clear compliance benefits. With centralized policy enforcement, user management, and device visibility, it became much easier to demonstrate control over access and endpoint security. Tasks like enforcing password policies, managing user access, and keeping systems updated could all be handled in a standardized way, which supported audit readiness and reduced risk.
Overall, JumpCloud streamlined our operations by cutting down the number of tools we needed, while improving security, visibility, and our ability to meet compliance requirements.
It also delivered clear compliance benefits. With centralized policy enforcement, user management, and device visibility, it became much easier to demonstrate control over access and endpoint security. Tasks like enforcing password policies, managing user access, and keeping systems updated could all be handled in a standardized way, which supported audit readiness and reduced risk.
Overall, JumpCloud streamlined our operations by cutting down the number of tools we needed, while improving security, visibility, and our ability to meet compliance requirements.
Responsive Platform with Strong Directory Integration
What do you like best about the product?
I really appreciate JumpCloud being extremely responsive to customer demands and feedback. It's been great that every feature I've hoped for seems to come out soon, showing that JumpCloud listens to their users and incorporates feedback into future releases. Additionally, the initial setup of JumpCloud was very easy.
What do you dislike about the product?
There are just a couple of areas of device management that would be great to improve upon. One that just showed up recently is we rolled out JumpCloud password manager, and I was a little disappointed to see that there was no prepackaged, software or app install option for JumpCloud Password Manager specifically in JumpCloud's vault or in JumpCloud's software repository. So just really small things like that, but for the most part, very satisfied.
What problems is the product solving and how is that benefiting you?
JumpCloud makes it much easier to manage a remote fleet of about 200 computers by integrating Active Directory with Microsoft. It wraps various IT management aspects into a single platform.
Seamless MDM, Onboarding, and Account Management
What do you like best about the product?
Makes everything seamless and smooth. Allowing mdm, onboarding and management of accounts seamless
What do you dislike about the product?
sometimes search or sso integrations are slow
What problems is the product solving and how is that benefiting you?
Time spent on setting up devices for new employees
Streamlined Device Management with Easy Accessibility
What do you like best about the product?
I like JumpCloud's straightforward approach and accessibility of the platform. I appreciate how Commands save me a lot of time, as I don't have to visit devices in person. Use management is a necessity for my daily operations, and device management offers immense time-saving and access. JumpCloud has also solved the issue of mass control over a large number of devices. Furthermore, the ease of access, cloud control, uniform and lateral access across all devices, and online storage as opposed to on-device storage, are aspects I value.
What do you dislike about the product?
My profile is linked to the entirety of the company's assets, not just the property I maintain, so sometimes it's annoying for all those other devices to appear or to have to specifically filter them out. I would like to be able to select only the property or subset of devices that are mine and only manage and see them. It could have been easier.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the issue of mass device control, saving me time with commands and user management. I like its straightforward approach and accessibility, plus the ease of access and cloud control it offers compared to the domain system we used before.
Great solution to unifiy identity, device, and security management
What do you like best about the product?
Perfect for organizations with multiple locations including work from home. The technical support has been great, and JumpCloud continually adds features and deeper integrations over time. The documentation is excellent; the Radius network authentication setup for multiple VLANs is especially well documented.
What do you dislike about the product?
JumpCloud is constantly adding more features, and we recently decided to opt for JumpCloud Platform Prime to take advantage of all that JumpCloud offers.
What problems is the product solving and how is that benefiting you?
We have multiple locations across the country, and Active Directory had become cumbersome and expensive, requiring constant patching and dedicated resources. We’ve completely eliminated our Active Directory servers, along with the licensing costs and the site-to-site connections between locations, and we haven’t missed it at all.
Fast Setup, Strong Identity Governance
What do you like best about the product?
I appreciate JumpCloud for helping maintain identity consistency across technology handling. It effectively assists in creating identity isolation between different business units under the same organization, which is crucial for my needs. I also find the initial setup process fast, making it convenient to get started quickly.
What do you dislike about the product?
I find the need for more adaptive timeout handling for slow network environments.
What problems is the product solving and how is that benefiting you?
JumpCloud automates identity governance, solving the challenge of maintaining secure identity practices during rapid changes and ensuring identity consistency across tech handling.
JumpCloud Simplifies Secure Device Management and Onboarding
What do you like best about the product?
JumpCloud makes our device management easy and secure. Onboarding went super well and even team members who have no IT experience were able to install both the device and password managers. I can easily see which team members have which device and help them remotely. Their password manager works like a charm and I love having both in the same tool. It's also saving us costs because we don't have to pay for two tools. I never have to worry about whether laptops are regularly updated.-The admin dashboard is intuitive and customizable making it easy to find what I need.
What do you dislike about the product?
Sometimes the password manager has trouble synching. I have to re-add passwords to shared folders to make them visible to team members which takes time.
What problems is the product solving and how is that benefiting you?
JumpCloud ensures our devices are secure and maintained. When a device is lost, stolen, or returned I can easily lock and wipe it to ensure our company data cannot be stolen. JumpCloud automatically stores the BitLocker key which ensures no team members accidentally lose access to their devices.
Simple UI, Effective Authentication
What do you like best about the product?
I use JumpCloud as part of our IT infrastructure, mainly for password storage and two-factor authentication on our mobile phones and laptops. I think it's a very good product with a simple and intuitive user interface. The overall user experience is straightforward, simple, and clear. Most of the tools we use within the organization, like Slack, Gmail, and HubSpot, are integrated with JumpCloud, which I find really convenient.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves two-factor authentication and keeps all organization logins in one place.
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