JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Simplicity and Centralized Management with a Few UI Hiccups
What do you like best about the product?
I use JumpCloud for managed authentication and appreciate it as a singular management portal for our clients' users, streamlining changes without needing to visit each individual computer. I like its simplicity, particularly in automating the installation process, and it doesn't add bloat to our computers. I think it's a great and simple product, and the initial setup was really easy.
What do you dislike about the product?
I feel like even with the new UI for their website, it's a bit annoying to have to go to a devices management section, then devices, then devices again just to get to what computers we manage. There's no shortcut for it that makes it easy. I access that page the most. If the user setup can be simplified a little bit, that would help a lot. It seems to have too many fields to fill out. Maybe if it could autofill a username or display name field instead of making you manually do it.
What problems is the product solving and how is that benefiting you?
JumpCloud serves as a singular management portal, making user management efficient by allowing changes without accessing each computer individually. It's simpler and often better than Intune, streamlining processes and saving time.
Secured VPN Connectivity with Intuitive UI
What do you like best about the product?
I appreciate JumpCloud for its smart token renewal process, which ensures that the VPN connectivity is secure. The combination of the user password and auth code provides complete security, making it 100% secure when accessing the company's network. I really like the user interface, which is pretty straightforward and facilitates entering the combination of the code and password, connecting within a few seconds. It also visually indicates the connection status, which is a significant improvement over legacy UIs. The setup was very easy and I'd rate it a nine out of ten. The support from the JumpCloud team was also good.
What do you dislike about the product?
I think it would be better if JumpCloud could send authenticator notifications directly to the phone instead of having to enter information on the keyboard. This would really help in approving notifications quickly.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a fully secure VPN solution without third-party involvement, ensuring 100% security. It smartly renews tokens, enhancing security, and requires both a password and an auth code, making network access more secure.
Comprehensive IAM/MDM Solution with Excellent Support
What do you like best about the product?
I like that JumpCloud's support is solid and always quick to help. The solution really offers a lot on the security front, which I find valuable. The cloud directory sync feature works really well for syncing over our users, and I appreciate the zero-touch enrollment for Apple devices. It's great.
What do you dislike about the product?
Policy management for devices has been a little tricky, especially on the Windows and macOS side. I would like to see a better flow for macOS.
What problems is the product solving and how is that benefiting you?
JumpCloud handles access management and mobile device management, integrates app access with major tools, and offers strong security support. Cloud directory sync is effective, and zero-touch enrollment for Apple devices is a standout feature.
Effortless SAML Login with JumpCloud
What do you like best about the product?
I appreciate JumpCloud's ease of use. The initial setup was easy, and I don't need to store passwords in the app database, which is great.
What do you dislike about the product?
nothing like that
What problems is the product solving and how is that benefiting you?
I use JumpCloud for SAML login, so I don't need to store passwords in the app database.
Powerful Management Features Backed by Outstanding Customer Support
What do you like best about the product?
The features like asset management, user management and software management but just as much their customer support service.
What do you dislike about the product?
I haven't run into anything that I dislike so far being a year into my journey.
What problems is the product solving and how is that benefiting you?
Being a team of one, it helps the automating of device deployments as well as onboarding users and applications.
Efficient MDM with Room for Improvement
What do you like best about the product?
I use JumpCloud for MDM for PCs, and I appreciate that it helps with patching and remotely supporting our devices. I also like JumpCloud's ability to create custom reports and policies, allowing us to remove and add columns from the reports. This customization lets us structure the reports to our business needs. Additionally, I found the initial setup to be pretty simple.
What do you dislike about the product?
I would like it if they supported more auto updates for applications. They also seem confused on what product their focus is on. When you login there are things about SSO that make it confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with patching and remotely supporting our devices. I like the ability to create custom reports and policies, which lets us structure reports to our business.
Ease of Use and Management
What do you like best about the product?
Having a single pane of glass for Identity, MDM, PW Management, MFA, and Conditional access is a huge win.
What do you dislike about the product?
The catch to having so many options is that not all systems are as feature rich a single use system, but they are slowing building out features.
What problems is the product solving and how is that benefiting you?
Removing outdated AD services and simplifiying MDM.
Simplified Management with Easy UI, Some Setup Hurdles
What do you like best about the product?
I appreciate how simple and easy the dashboard is to use in JumpCloud. I love the auto integration to Apple Business Management.
What do you dislike about the product?
Some of the setup was a bit complicated. It was hard for me to connect Apple to the MDM management and set up some of the user accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with device management, access management, and installing software directly on devices.
Streamlined IT Management with Room for Growth
What do you like best about the product?
I really like that JumpCloud gives us total management over our entire IT infrastructure. It's a very powerful tool that removes the headache of having local servers. I appreciate the complete control it gives us over all users, people, and machines within our infrastructure. Additionally, the user and device management feature is absolutely the top one for me. The setup was incredibly easy with no problems at all.
What do you dislike about the product?
I constantly feel that I'm not using as much of the platform as I should be. So I'd really like there to be more onboarding of the different aspects of it to make it easier for small teams to be able to use it. We don't have a big IT team, so easier onboarding of all the different aspects of the platform.
What problems is the product solving and how is that benefiting you?
JumpCloud eliminates the need for on-site servers, allowing us to manage machines remotely, keep an audit log, and check patch levels. It provides us with total management over our entire IT infrastructure, removing the headache of local servers.
Centralized Device Management with Shared Password Directory
What do you like best about the product?
Manage devices from a single location. Create a shared password directory that can be accessed by multiple users.
What do you dislike about the product?
One of the main drawbacks of JumpCloud is that it can become expensive as the number of users and managed devices grows.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access from multiple systems in one centralized platform.
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