JumpCloud
JumpCloud, Inc.External reviews
3,694 reviews
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External reviews are not included in the AWS star rating for the product.
Unified Directory for Mac, Windows
What do you like best about the product?
I cant specify the best features of jump cloud because every options are efficient and well balanced. Features like directory integration, MFA and SSO and mainly about device management really helps organization to become more productive and time efficient.
What do you dislike about the product?
When we are running a command for user if we forget to uncheck the all user column it will apply to all users. there is no option for undo we need to do that manuelly. Its little bit hard.
What problems is the product solving and how is that benefiting you?
For taking system on remote jump cloud is providing option so we don't need to depend on other applications or websites. Increased security and providing a clear vision, protection and control over endpoints.
Had a good experience
What do you like best about the product?
JumpCloud policies work very fine. Loved those.
What do you dislike about the product?
As of now, nothing is there I would say I dislike, but looking for betterment as always.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving remote assistance issues along with policy enforcement which was a primary security requirement for a startup like ours.
Jumpcloud is best
What do you like best about the product?
Managing end point device is best in jumpcloud
What do you dislike about the product?
There is no major dislike i found in jumpcloud.
What problems is the product solving and how is that benefiting you?
We can connect with end user easily.
JumpCloud Impressions
What do you like best about the product?
Ease of use and powerful tools. Support is very prompt and helpful.
What do you dislike about the product?
Have not found any as of yet. If I can nit pick one thing, I would say the chat support screen blocks the window so sometimes chatting and making changes is difficult.
What problems is the product solving and how is that benefiting you?
JC is allowing my client to organize devices and manage them with the control and policies they like. Its easy for me to onboard and monitor.
it is working very good
What do you like best about the product?
JumpCloud is great for unifying user, device, and access management across platforms with a cloud-native, easy-to-use interface. it good and user friendly gui is helping on the ease of use and implementation also simple. we are getting the timely and effective customer support. integrations are easy with google and other platforms. we are using he service very frequently
What do you dislike about the product?
JumpCloud can be limited in customization, has fewer integrations than some competitors, and its pricing can get expensive as you scale.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This reduces IT complexity, improves security with features like MFA and Zero Trust, and saves time by automating routine tasks.
JumpCloud is a great product to replace traditional AD
What do you like best about the product?
JumpCloud has a lot of Policies (Windows and MacOS) that greatly help to facilitate the administration of EndPoints. Also, the MDM to Windows and MacOS combined with authentication using certificates and Radius (All in JumpCloud), it is a good combination to centralize everything.
What do you dislike about the product?
We are from Latin America, and Some messages is only in English. It's something that can be improved
What problems is the product solving and how is that benefiting you?
We have been using JumpCloud for 2-3 years, and our administration. Our work has improved a lot since then. The most important benefit in JumpCloud is have a only one site to administer user/roles and manage the all devices.
All-in-One Platform for User and Device Management
What do you like best about the product?
JumpCloud is an all-in-one tool that handles logins, devices, passwords, and security in one place. It works with any system—Windows, Mac, and Linux—and is great for remote teams since everything runs in the cloud with no office server needed. The dashboard is clean and easy to use, making it simple for IT admins to manage. Implementation is straightforward, and customer support is helpful when needed. It’s used frequently because it offers many features, including multi-factor authentication (MFA) for strong security. Plus, it plays well with other apps like Google Workspace and Microsoft 365, making integrations easy and smooth. Overall, JumpCloud scores high on ease of use, implementation, support, features, and integration
What do you dislike about the product?
JumpCloud can get pricey as you add more users or features. Some users wish reporting was more detailed. There is a bit of a learning curve, especially with advanced features. Its mobile device management (MDM) is improving but isn’t as strong as specialized tools like Intune or Jamf. Support quality can vary—some find it helpful, while others feel it’s slow or not detailed enough. Also, for very large or complex setups, JumpCloud may not offer as much depth as bigger players like Okta or Microsoft Entra ID
What problems is the product solving and how is that benefiting you?
Many companies struggle with using too many separate tools for logins, device management, and security, which can get messy. JumpCloud fixes this by combining users, devices, access, and security into one easy platform. Managing remote teams is also tough because users and devices are outside the office, but JumpCloud’s cloud-based system lets you manage everything from anywhere. Onboarding new hires and offboarding leavers can be slow and risky, but JumpCloud speeds this up by letting you add or remove users and devices across all systems quickly. It also helps reduce security risks by enforcing strong passwords, multi-factor authentication (MFA), and device trust policies to keep your network safe.
JumpCloud to a Friend or Colleague
What do you like best about the product?
JumpCloud offers a centralized platform for identity and device management, which makes it incredibly easy to manage users, enforce security policies, and control access across systems—whether they’re Windows, macOS, or Linux. The cloud-based directory service is particularly powerful, eliminating the need for on-premise Active Directory.
I also appreciate the intuitive admin console, seamless SSO (Single Sign-On) integrations, and the ability to remotely manage devices with policies and commands. It’s a huge time-saver for IT teams and greatly improves overall security posture.
I also appreciate the intuitive admin console, seamless SSO (Single Sign-On) integrations, and the ability to remotely manage devices with policies and commands. It’s a huge time-saver for IT teams and greatly improves overall security posture.
What do you dislike about the product?
While JumpCloud is a powerful platform, there are a few areas where it could improve:
UI/UX can feel a bit complex at first, especially for new admins. Some features are buried in submenus, which can slow down navigation.
Limited reporting and analytics—more detailed insights into user activity, login trends, and device compliance would be helpful.
Mobile device management (MDM) features are somewhat basic compared to dedicated MDM solutions.
Occasionally, support response times can vary, especially for lower-tier support plans.
UI/UX can feel a bit complex at first, especially for new admins. Some features are buried in submenus, which can slow down navigation.
Limited reporting and analytics—more detailed insights into user activity, login trends, and device compliance would be helpful.
Mobile device management (MDM) features are somewhat basic compared to dedicated MDM solutions.
Occasionally, support response times can vary, especially for lower-tier support plans.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the problem of decentralized identity and device management in a hybrid or remote work environment. Traditionally, managing user access, enforcing security policies, and maintaining visibility across multiple platforms (Windows, macOS, Linux) required several different tools.
With JumpCloud, we can:
Manage users, devices, and access from a single cloud-based platform
Enforce security policies (like MFA, password policies, and full-disk encryption) easily across all systems
Simplify onboarding and offboarding, which saves time and reduces security risk
Integrate with SSO and directory services without needing on-prem infrastructure like Active Directory
With JumpCloud, we can:
Manage users, devices, and access from a single cloud-based platform
Enforce security policies (like MFA, password policies, and full-disk encryption) easily across all systems
Simplify onboarding and offboarding, which saves time and reduces security risk
Integrate with SSO and directory services without needing on-prem infrastructure like Active Directory
Ease of use
What do you like best about the product?
JumpCloud acts as a cloud directory, allowing IT teams to manage user identities across multiple systems (Windows, macOS, Linux), applications (like Google Workspace, Microsoft 365), and networks from a single console.
What do you dislike about the product?
The SSO (Single Sign-On) app catalog is smaller compared to providers like Okta or Azure AD. If your organization relies on a broad range of SaaS apps, some manual configuration may be required.
What problems is the product solving and how is that benefiting you?
No problem.
Jumpcloud Review
What do you like best about the product?
1. Unified Directory Platform (Cloud Directory-as-a-Service)
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
What do you dislike about the product?
Limited Group Policy and Advanced Device Management Features
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
What problems is the product solving and how is that benefiting you?
Simplified IT management: One platform to handle identity, access, and device policies instead of juggling multiple disconnected tools.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
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