JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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Jumpcloud is great for multi-tenant Active Directory and User lifecycle management
What do you like best about the product?
User lifecycle and multiple AD management
What do you dislike about the product?
Direct integrations to other apps for easier application package installation.
What problems is the product solving and how is that benefiting you?
User lifecycle and multiple AD management
Unique platform to Manage Users, Devices, and Access
What do you like best about the product?
The cross-platform support, built-in Zero Trust security features like MFA and conditional access
What do you dislike about the product?
Reporting and analytics features are somewhat limited compared to more mature enterprise tools—making it harder to extract detailed insights or audit trails without external integrations.
What problems is the product solving and how is that benefiting you?
Simplified IT operations, stronger security and centralised policy enforcement, faster onboarding and reduced manual work, and greater visibility and control across our environment.
Managing a mixed environment of macOS, Windows, and Linux devices used to require separate tools. JumpCloud provides unified device management, allowing us to enforce policies, deploy software, and monitor endpoints all from one platform.
Managing a mixed environment of macOS, Windows, and Linux devices used to require separate tools. JumpCloud provides unified device management, allowing us to enforce policies, deploy software, and monitor endpoints all from one platform.
Easy Setup and Accessibility, but Agent Needs Improvement
What do you like best about the product?
I have been using JumpCloud for almost six to seven years, primarily for identity management, SSO, policies, and access controls, along with MDMs. I appreciate how easy it was to discover and start using JumpCloud. Its ease of use and the ability to deploy it quickly, especially with the MSI package, made it a preferred choice over Excel, our previous solution. The setup process was notably straightforward, from the cloud directory to SSU and deploying agents. I find JumpCloud very beneficial for managing users and devices, including password resets and access management, which enhances our operations significantly. The features I find most useful are the patch management, command system for deploying commands, and the policy system. Furthermore, I value JumpCloud's ease of use, accessibility, and the quick turnaround I receive from support, which makes my experience with JumpCloud quite satisfactory.
What do you dislike about the product?
I find the JumpCloud agents problematic. They often need additional work, as there are ongoing issues with agents going offline. It would be beneficial if there was an option to quickly reconnect or 'ping' a device to re-establish communication with the central server for agents that have been offline for a while.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for efficient identity provision, SaaS management, patch management, and access control, enhancing our user and device management while simplifying password resets.
JumpCloud has helped us use managed applications perfectly!
What do you like best about the product?
JumpCloud and its multi-platform support.
What do you dislike about the product?
Nothing noticed as of now, satisfactory.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved the hassle of multiple login over different applications. Its support over multiple operating systems has helped a lot with my Apple and Windows devices to access organization resources.
Easy to log in without having to remember passwords, I love it
What do you like best about the product?
I liked that it stores user credentials and allows for seamless login across all platform with a single click. I loved the top-notch security features, enhanced security, and privacy for regulatory compliance.
What do you dislike about the product?
I didn like that when the password is about to expire, I dont receive any notification.
What problems is the product solving and how is that benefiting you?
JumpCloud is excellent for simplifying the number of passwords needed for different service. It solves many of the current problems with identity and access management, as well as with the direct management of cloud services, and is truly useful.
Jumpcloud review for Mac devices
What do you like best about the product?
Managing multiple mac os devices without the need to join a domain
What do you dislike about the product?
For managing mac os devices, none so far.
What problems is the product solving and how is that benefiting you?
Managing Mac Os devices
Great for Identity Management
What do you like best about the product?
JumpCloud makes it easy to manage user access, devices, and security from one place.
What do you dislike about the product?
JumpCloud doesn't offer built-in IT asset management features, which limits tracking hardware and devices.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user identities, enforce security policies, and provide secure access to devices and applications across our organization.
This centralized control reduces our administrative workload, improves onboarding/offboarding efficiency, and strengthens overall IT security.
This centralized control reduces our administrative workload, improves onboarding/offboarding efficiency, and strengthens overall IT security.
Best Experience with JumpCloud
What do you like best about the product?
JumpCloud MDM capabilities on almost every platform is what I loved as a Security leader.
What do you dislike about the product?
Nothing right now. JumpCloud's pathway is right!
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us manage multi-platform endpoints used by our organization employees perfectly. The MDM solution has smoothened our endpoint management and improved our security posture.
Great blend of power and simplicity
What do you like best about the product?
What truly stands out is how JumpCloud unifies identity, access, and device management into one powerful, yet incredibly intuitive, cloud-based platform. Implementation from JumpCloud's point of view has been easy. This has significantly streamlined our IT operations, making what could be complex tasks remarkably straightforward and efficient. We use JumpCloud daily as it is integrated with our Google Workspace.
Support, when asked has been friendly and helpful.
Support, when asked has been friendly and helpful.
What do you dislike about the product?
While JumpCloud excels in many areas, there are times when its usage logic isn't perfectly intuitive, requiring a bit more effort to achieve certain configurations. Additionally, we've noticed some features offered by competitors are currently absent, which occasionally necessitates workarounds or limits advanced functionality in specific niche scenarios.
What problems is the product solving and how is that benefiting you?
We needed a simple MDM solution and JumpCloud has been it.
Our Identity Management Operations got smoother!!
What do you like best about the product?
JumpCloud and its Identity Management Features along with device level policies are something that makes my organization compliant with security best standards.
What do you dislike about the product?
As of now, nothing. But positively would suggest if we can add more android and iOS policies.
What problems is the product solving and how is that benefiting you?
Access Controls over devices was such a hassle for us. JumpCloud has helped us establish it in the best way.
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