JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable and Scalable Identity Platform for Modern IT Teams
What do you like best about the product?
I've been using JumpCloud for over three years, and it has significantly simplified our device and identity management workflows. The cloud-based directory makes it easy to manage user accounts, enforce security policies, and integrate with tools like Google Workspace, Slack, and AWS. The best part is the unified platform—it reduces the need for multiple systems by combining SSO, MDM, LDAP, and RADIUS under one roof. Their UI is intuitive, and onboarding/offboarding users is a breeze. Additionally, JumpCloud’s conditional access and Zero Trust policies give us strong security control without complicating user experience.
What do you dislike about the product?
Audit logging and report customization could be more advanced for enterprise use. At scale, the pricing can add up, especially with growing device counts. The mobile MDM functionality (particularly for iOS) could use better enforcement reliability. Still, these are minor compared to the overall value.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us eliminate the complexity of managing user identities, access controls, and device security across a distributed workforce. It replaced our need for multiple tools by offering a unified directory platform with seamless SSO, secure remote access, and centralized password policy enforcement.
We're now able to onboard and offboard employees quickly, enforce consistent security standards, and support remote users without relying on VPNs or traditional on-prem domain controllers. This has improved operational efficiency, reduced IT overhead, and significantly strengthened our compliance posture—especially for ISO and SOC audits.
We're now able to onboard and offboard employees quickly, enforce consistent security standards, and support remote users without relying on VPNs or traditional on-prem domain controllers. This has improved operational efficiency, reduced IT overhead, and significantly strengthened our compliance posture—especially for ISO and SOC audits.
Positive and negative feedback
What do you like best about the product?
Easy to patch. Easy to roll out applications. Built in MFA very helpful.
GUI improvements- needs to be more user friendly
GUI improvements- needs to be more user friendly
What do you dislike about the product?
GUI kind of confusing.
Not user friendly for some users
Not user friendly for some users
What problems is the product solving and how is that benefiting you?
Multiple AD
UEM
Patching
Application roll out
UEM
Patching
Application roll out
Jumpcloud Experience
What do you like best about the product?
Single dashboard to manage users and devices
What do you dislike about the product?
User offline while connect the after long time connect to the internet.
What problems is the product solving and how is that benefiting you?
Cost benefit and Cloud solution.
It just works
What do you like best about the product?
The ability to execute commands on endpoints, it just does what it says it's going to do and well.
What do you dislike about the product?
lack of cloud storage integrations, no ability to attach cloud storage like google drive or onedrive to a device.
What problems is the product solving and how is that benefiting you?
Cost effective when compared to traditional AD solutions, it's allowing us to have a simplified interface with quick and easy management, having SSO is a major benefit especially when all the tools fit nicely together, having a password manager and user portal that just works is what we needed.
JumpCloud Review
What do you like best about the product?
United Way of the Mid-South (UWMS) values JumpCloud as a secure, flexible solution that supports our evolving IT and operational needs. The staff loves it because it they can login one time and access all of their software apps.
What do you dislike about the product?
Sometimes there is an authentication issue when a staff gets an upgraded phone.
What problems is the product solving and how is that benefiting you?
User and device security.
Jumpcloud
What do you like best about the product?
Jumpcloud wraps up multiple tools in to one service. It acts as an MDM, device manager, SSO, and people directory.
What do you dislike about the product?
Jumpcloud is pretty complex and has a big learning curve. Luckily, they have docs and staff more than willing to walk you through becoming an expert on it.
What problems is the product solving and how is that benefiting you?
JumpCloud servers as our MDM, policy and user management tool.
Streamlined Apple Device Management with JumpCloud
What do you like best about the product?
I find JumpCloud invaluable for managing Apple devices, specifically in identity, policy, and asset management. The integration with Apple Business Manager allows control over all devices, which significantly improved our IT operations. Its MDM solution streamlines inventory and policy management, saving time and securing our environment. The seamless integrations with Microsoft 365 and Google Workspace enhance our cybersecurity capabilities, and single sign-on further boosts its functionality.
What do you dislike about the product?
Nothing - all features are what we need
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines IT management for Apple devices, improving control and security, saving time, and enhancing client satisfaction. It simplifies identity, asset and policy management, while integrating single sign-on boosts cybersecurity. This tool is pivotal for our 24/7 operations.
SSO a breeze
What do you like best about the product?
Jumpcloud has been relatively easy for us to onboard with and we've found integrating most platforms we use quite easy. We're right in the middle of rolling out MDM now for a mostly Mac fleet and even for our less technical team, they've found it a fairly smooth operation.
What do you dislike about the product?
It's hard to say really, most issues we've run into when setting up SSO have originated from the other end and not Jumpcloud, so I can't really fault it there. Maybe if i'm being super critical, the UI is a bit basic and could be a bit smoother in places but that's my old designer brain nitpicking more than anything!
What problems is the product solving and how is that benefiting you?
Jumpcloud has given us a one stop shop for all of our user and device management needs. We had a very fragmented onboarding process prior, and coming online with Jumpcloud has significantly improved our new hire experience. Managing the team and fleet of devices has become massively easier as well. And while saying all this, we've still got things we haven't yet implemented on our roadmap that we want to in Jumpcloud so we're just getting started!
JumpCloud
What do you like best about the product?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
What do you dislike about the product?
MDM for for Chromboks does not exist in JumpCloud
What problems is the product solving and how is that benefiting you?
JumpCloud has been a game-changer for our company. It simplified our identity and access management, allowing us to manage users, devices, and security policies from one central platform. Onboarding and offboarding are now seamless, and remote device management has become incredibly efficient. It's saved us time, improved security, and scaled perfectly with our growth. Highly recommended!
Simple, easy, intuitive system that simplifies work
What do you like best about the product?
The equipment control part makes it easy to add, remove, grant permissions to users and equipment and is very simple and intuitive.
The advantages are ease and a quick and easy dashboard without visual pollution.
The advantages are ease and a quick and easy dashboard without visual pollution.
What do you dislike about the product?
Alerts need improvements, and the lack of personalized dashboards, a tip would be very good if there was a feature to register the collaborator and put more information about equipment access, such as inventory and access control.
What problems is the product solving and how is that benefiting you?
Today, in terms of user and equipment management and control, in addition to integration via LDAP, active director SSO, which provides excellent ease, the system fully supports our operation.
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