JumpCloud
JumpCloud, Inc.External reviews
3,519 reviews
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Jumpcloud User and Device Management Solution
What do you like best about the product?
Jumpcloud makes syncing users across O365 and G-suite incredibly simple and intuitive. The ability to then manage user access from a single pane of glass is very useful. The interface is also incredibly helpful in gathering information on and managing connected devices
What do you dislike about the product?
The integrations of Jumpcloud for it's intended purposes don't leave much to dislike from my experience.
What problems is the product solving and how is that benefiting you?
Jumpcloud makes onboardings and user management easy and intuitive
Many features in one platform
What do you like best about the product?
We really liked the ecosystem. We have everything we needed in a cost-effective identity package and then some. We were able to decommission our old identity provider and two MDM packages and consolidate into one platform. In addition to this, we increased our security posture with the Zero Trust feature, an integrated password manager, and GDPR compliance. We were also able to initiate an onboarding/offboarding solution with our HR system with a native integration.
What do you dislike about the product?
Implementation took a bit longer than we expected due to the complexities of offboarding other tools and integrating JumpCloud. During the sales process expectations could have been a little more realistic.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving our Mobile Device Management(MDM), Identity Access Management(IAM), Remote Support, Governance, and Password Management opportunities. We benefit from these by simplifying all of these solutions in one platform. We have outsourced our Helpdesk and Security and require tools to manage multiple third-party privileged access, passwords, and Identities. This makes the process very simple.
Streamlined Onboarding with Minor Intuitive Hurdles
What do you like best about the product?
I find JumpCloud to be a cost-effective and comprehensive solution for managing Apple and Windows devices in our company. It significantly simplifies the onboarding and offboarding processes, making them almost effortless. These benefits ensure that equipment management and app distribution are streamlined, contributing positively to our operations.
What do you dislike about the product?
I find the initial setup process somewhat challenging and not overly intuitive, especially concerning the linking of user groups to device groups, which can lead to system crashes. Additionally, the support services are inconsistent; while some representatives are excellent, others appear inexperienced and require extra time for research, leading to delays. Moreover, there is a recurring issue with computers not responding to network credentials when offline, which affects our mobile employees.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for streamlined onboarding and offboarding, simplifying equipment and app distribution, which prevents multiple accounts on different devices. It boosts employee compliance with equipment return policies and eases my workflow by enabling rapid equipment turnaround.
Low maintenance LDAP solution
What do you like best about the product?
I live Jumpcloud! It allows my dev team to quickly onboard and off board new members quickly.
What do you dislike about the product?
Really the only downside is having to install the agent but once that is automated during setup of your virtual machine, no real problems.
What problems is the product solving and how is that benefiting you?
Managing multiple virtual machines across cloud accounts and providers.
Best Radius apllication
What do you like best about the product?
The UI is very intuitive and easy to use
What do you dislike about the product?
The Jumpcloud authentication app is hard to use for our customers
What problems is the product solving and how is that benefiting you?
Jumpcloud serve as our radius server working with openVPN to grants least access privilege to our backend servers
JumpCloud simplifies user management with its seamless, cloud-based platform.
What do you like best about the product?
The platform makes it incredibly easy to manage users, devices, and security policies from a single dashboard. Its cross-platform support and cloud-based approach mean we can scale without worrying about infrastructure headaches.
What do you dislike about the product?
Can be considered expensive for low utilization.
What problems is the product solving and how is that benefiting you?
Remote mobile device management and user directory.
It was very good until update incident and now I have to reinstall Jumpcloud PM in a daily basis.
What do you like best about the product?
All changes are applied instantly, I don't need to ak users to logout/login to apply permissions and/or credentials added.
What do you dislike about the product?
When a password change, I apply the change for one account, but don't update all the same accounts in different shared folders.
What problems is the product solving and how is that benefiting you?
It's helping us to avoid unauthorized access, using SSO for some applications.
Easy to use, and versatile software for companies with not so tech savvy end users.
What do you like best about the product?
Easy to use for non-tech users. Applications are easy to locate and access all in one place for users. That with the password manager being tied in remove a lot of daily headaches.
What do you dislike about the product?
Weird bugs occurring in password manager software involving auto logins and auto-complete information.
What problems is the product solving and how is that benefiting you?
Keeping track of whats users are completing 2FA, and with the new AI updates its even easier.
Seamless SSO Integration That Simplified Our Entire Workflow
What do you like best about the product?
The SSO functionality is incredibly intuitive and robust. Setting up new application integrations is straightforward, often taking just a few minutes. The user portal is clean and simple, which has led to fantastic adoption from our team. They love having one-click access to all their essential apps without juggling multiple passwords. It's a feature that is both powerful for IT and genuinely appreciated by end-users.
What do you dislike about the product?
Some basic features of MDM is WIP and to be released in near future. This could have been there.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, our application management was fragmented. We had users storing passwords in unsecured ways, and onboarding/offboarding was a tedious, multi-step process for IT, creating potential security gaps. JumpCloud centralized all of it. Now, we can provision or deprovision access to all integrated apps from a single console. The primary benefits have been a significantly improved security posture, a streamlined administrative workload, and a much better, more secure experience for our entire team.
Reliable, Flexible, and Easy-to-Manage Directory Solution”
What do you like best about the product?
JumpCloud has been a game-changer for centralizing identity and device management. Its intuitive interface makes onboarding new users and managing devices incredibly straightforward. The ability to integrate seamlessly with multiple platforms and apps—without being locked into a single ecosystem—is a huge advantage. Remote device management is smooth, and the Zero Trust security model gives us peace of mind. The support team is also responsive and helpful whenever we need guidance.
What do you dislike about the product?
While JumpCloud is a robust solution, there’s still room for improvement in reporting, alerting and analytics. Certain advanced configurations can feel a bit limited, and more built-in automation templates would be helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us centralize and simplify identity and access management across multiple platforms, devices, and locations. Before adopting it, user provisioning and deprovisioning were manual and error-prone, increasing security risks and consuming valuable IT time. Now, we can manage all user accounts, enforce security policies, and control access from a single platform, regardless of device type or operating system.
The remote device management features have been especially valuable for our distributed workforce—allowing us to push updates, enforce compliance, and troubleshoot issues without needing physical access. This has saved countless hours and reduced downtime. Additionally, its Single Sign-On (SSO) capabilities have improved employee productivity and user experience by minimizing password fatigue while maintaining strong security through MFA and conditional access.
Overall, JumpCloud has streamlined IT operations, strengthened our security posture, and given us better visibility and control over our IT environment.
The remote device management features have been especially valuable for our distributed workforce—allowing us to push updates, enforce compliance, and troubleshoot issues without needing physical access. This has saved countless hours and reduced downtime. Additionally, its Single Sign-On (SSO) capabilities have improved employee productivity and user experience by minimizing password fatigue while maintaining strong security through MFA and conditional access.
Overall, JumpCloud has streamlined IT operations, strengthened our security posture, and given us better visibility and control over our IT environment.
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