JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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External reviews are not included in the AWS star rating for the product.
Robust SSO, Needs Better Data Presentation
What do you like best about the product?
I use JumpCloud for SSO login for my laptop, and it connects seamlessly to apps like Slack, Google Workspace, and Salesforce via SSO. I appreciate that it enforces MFA to keep my accounts secure. It secures the WiFi, and I like how my company consolidates all tools into one platform with JumpCloud. Having all of my apps stored in JumpCloud is convenient because whenever I want to log in, I can just go there. The feature where even the laptop password and JumpCloud password are the same is helpful for preventing unauthorized access. Besides, JumpCloud enforces conditional access, not only checking the password but also verifying if the laptop is managed by the company, blocking login if any check fails. Additionally, the initial setup was smooth for me.
What do you dislike about the product?
I don't like that JumpCloud asks for a password change every quarter, which gets me out of password in my muscle memory. The way it presents collected data from logins and device details needs improvement.
What problems is the product solving and how is that benefiting you?
JumpCloud consolidates all my tools into one platform, secures my WiFi, and provides SSO login for apps like Slack and Salesforce. It enforces MFA and conditional access for enhanced security, ensuring only authorized devices can log in.
Central identity and device management with SSO & Conditional Access that accelerates onboarding
What do you like best about the product?
What convinces me the most is the central management of all identities and devices on one platform. Particularly helpful is the combination of Device Management (macOS/Windows), SSO, and Conditional Access. I can fully onboard new employees within a few minutes – register the device, assign policies, distribute software, and control access to SaaS tools.
Also positive is the clear structure of the policies. Changes (e.g., password rules, MFA enforcement, or device configurations) take effect immediately and are transparently traceable. This saves manual interventions and reduces support effort.
Another advantage is the integration with common SaaS services. SSO and automatic provisioning (SCIM) significantly simplify user management and minimize sources of error.
Also positive is the clear structure of the policies. Changes (e.g., password rules, MFA enforcement, or device configurations) take effect immediately and are transparently traceable. This saves manual interventions and reduces support effort.
Another advantage is the integration with common SaaS services. SSO and automatic provisioning (SCIM) significantly simplify user management and minimize sources of error.
What do you dislike about the product?
Partially, the user interface appears less intuitive with more complex configurations (e.g., nested policies or conditional access). Certain settings are distributed across multiple areas, which complicates navigation and is time-consuming.
The reporting could also be more detailed and flexible. Customizable reports or more comprehensible audit logs would simplify the analysis of changes and security events.
Additionally, clearer transparency in licensing models and feature dependencies would be helpful to better plan costs and scope of functions.
The reporting could also be more detailed and flexible. Customizable reports or more comprehensible audit logs would simplify the analysis of changes and security events.
Additionally, clearer transparency in licensing models and feature dependencies would be helpful to better plan costs and scope of functions.
What problems is the product solving and how is that benefiting you?
Before the introduction, we had distributed systems for user management, device management, and SaaS access. Onboarding and offboarding were manual, error-prone, and time-consuming. Access rights had to be maintained separately in multiple tools, leading to inconsistencies and security risks.
With JumpCloud, we manage identities, devices, and SSO centrally. New employees are fully set up in a short time (device, policies, MFA, SaaS access). Offboarding is done with a few clicks, immediately revoking access.
This noticeably reduces administrative effort, lowers the risk of forgotten permissions, and significantly accelerates internal processes. Additionally, we have more transparency over device compliance and user activities.
With JumpCloud, we manage identities, devices, and SSO centrally. New employees are fully set up in a short time (device, policies, MFA, SaaS access). Offboarding is done with a few clicks, immediately revoking access.
This noticeably reduces administrative effort, lowers the risk of forgotten permissions, and significantly accelerates internal processes. Additionally, we have more transparency over device compliance and user activities.
Accessible Free Trial and Flexible Permissions for Secure, Efficient Access Control
What do you like best about the product?
What I like best about JumpCloud is that it offers a free trial for small teams, which makes it very accessible for startups and growing companies to get started without high upfront costs. I also appreciate its flexible permission configuration, which allows administrators to easily customize access controls based on different roles and needs. This flexibility helps improve both security and operational efficiency.
What do you dislike about the product?
One thing I dislike about JumpCloud is that administrator seats are also billed, which can increase overall costs. In addition, when a user account is suspended and access is disabled, billing still continues. The charges only stop after the user is completely deleted, which can be inconvenient and lead to unnecessary expenses.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the problem of managing user identities and access control across multiple systems in a centralized way. For our team, it helps us manage permissions for more than 10 users and administer access across over 50 servers from one place. This reduces manual work, improves security consistency, and makes onboarding/offboarding much faster and less error-prone.
JumpCloud Streamlines Authentication and Access Management
What do you like best about the product?
We’ve been using JumpCloud across our entire environment, and it’s been a great tool for authentication and overall management. It’s helped us keep access and administration more streamlined and consistent.
What do you dislike about the product?
There can be a bit of a learning curve when you first start using the platform, and it may take some time to fully understand how everything works. However, once you’ve explored it and gotten familiar with the process, it becomes easy to navigate and work with.
What problems is the product solving and how is that benefiting you?
It provides us with a platform to manage access and infrastructure in a centralized way, which makes day-to-day management much easier. Having a catalogue of users and servers is also great for audits, whether it’s for authentication purposes or for keeping the system clean and well organized.
Jump Cloud’s MDM Policy Management Makes Multi-Device Admin Easy
What do you like best about the product?
The features I like as an Admin of Jump Cloud is MDM (especially policies management) as it helps me in managing all the device types. Additionally, it's SaaS and Asset Management are cherry on the cake.
What do you dislike about the product?
After pushing policies in rare cases it generates incorrect logs that creates an issue for me to finalize if the policy was pushed successfully or not.
What problems is the product solving and how is that benefiting you?
Before using this product, we use to manage Windows, MAC and linux devices separately but now with the help of JumpCloud we can manage all device types in same platform along side it's policy management.
Easy SaaS Integrations and Powerful Device Management
What do you like best about the product?
The Integration with all the Saas based platform. Easy integration. On the feature ground i like the device management.
What do you dislike about the product?
The integration with our SIEM "Wazuh" is notup to the mark. also, the most dislike part would be the cost.
What problems is the product solving and how is that benefiting you?
SAML based integration. User synchronisation across all SaaS based platforms. The problem for remembering different passwords is gone now.
Centralized Identity & Device Management Made Easy with JumpCloud
What do you like best about the product?
JumpCloud provides a centralized platform to manage users, devices, and access control across cloud and on-prem environments. I particularly appreciate the ease of implementation and the unified identity management approach. The interface is intuitive, policy management is straightforward, and integrations with SSO, MFA, and device management simplify operations. It reduces dependency on traditional AD infrastructure while maintaining strong security controls.
What do you dislike about the product?
While JumpCloud is feature-rich, advanced configurations and troubleshooting sometimes require deeper documentation or support involvement. Reporting and audit logs could be more granular and customizable. In larger environments, policy management can become complex, and clearer visibility into policy inheritance and conflicts would be helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing user identities and access centrally without relying on traditional on-prem Active Directory infrastructure. It allows us to control authentication, enforce security policies, and manage user lifecycle processes (onboarding, role changes, offboarding) from a single cloud-based directory.
This significantly reduces operational overhead, improves security through centralized MFA and access controls, and ensures consistent policy enforcement across systems and applications. It has streamlined identity governance while supporting a distributed and cloud-first environment.
This significantly reduces operational overhead, improves security through centralized MFA and access controls, and ensures consistent policy enforcement across systems and applications. It has streamlined identity governance while supporting a distributed and cloud-first environment.
Centralized User Management Done Right
What do you like best about the product?
I enjoy how easy JumpCloud is to use through the UI and API. Personally, I appreciate the PowerShell module. I didn't need any training for the UI and didn't have to train other onboarded admins either. The API, while a bit more complex, makes troubleshooting and repetitive tasks easier and quicker. JumpCloud serves as my organization's only centralized IdP, with everything running through it, including Google, Microsoft, SAML, OIDC apps, and even our WiFi through RADIUS syncing with LDAP. I'm a huge advocate for JumpCloud and would give it a 10 out of 10.
What do you dislike about the product?
I wish there was a dark mode for the UI. As much as I love the PowerShell Module, I feel as though the way it was architected is a bit clunky with needing to effectively do an SQL join in a syntax that was never designed for that.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user management and compliance, combining MDM, SSO IdP, and a group source of truth all in one place.
Unified Cloud Identity & Device Management with Centralized Control Across OSes
What do you like best about the product?
What I like best about JumpCloud is that it combines identity management and device management into a single, cloud-based platform. It makes it easy to manage users, enforce security policies, and control access across Windows, macOS, and Linux without needing on-prem infrastructure. It’s especially helpful for mixed or remote environments where centralized control and visibility are important.
What do you dislike about the product?
What I dislike about JumpCloud is that some key features—like user provisioning from external IdPs—aren’t as seamless as they are in dedicated IAM tools, and certain workflows can feel fragmented compared to more mature platforms. The UI can also be a bit overwhelming at first, and when you get into advanced configurations, it sometimes takes a lot of digging to find the right settings or you end up needing to use the API. Overall, it’s a powerful product, but it isn’t always as intuitive or streamlined as it could be.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize device management across our environment without relying on traditional on-prem infrastructure. It allows us to manage policies, enforce security settings, and maintain visibility over Windows and macOS devices from a single cloud console. This simplifies administration, improves security consistency, and makes onboarding and ongoing device management much more efficient.
User-Friendly MDM with Stellar Support
What do you like best about the product?
I like how simple and easy the interface of JumpCloud is. I really like how involved the team is too. The support team is very helpful and able to help troubleshoot and increase our efficiency. It's valuable for remote support and connecting with users, allowing us to see the specs and health of our Macs.
What do you dislike about the product?
One thing that I think JumpCloud could be better with is the hybrid AD join. We're trying to incorporate that into our environment, and it just seems to not work.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our MDM needs, manages inventory, offers remote support, and helps us connect with users. It's useful for seeing Mac specs and health, similar to Jamf.
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