JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All-in-One IdP & MDM Platform, Just Missing a Security Tool
What do you like best about the product?
One of its standout features is the unique approach of Identity First, which means customers don't need to invest in an additional IdP. Additionally, it provides a strong MDM solution that complements the IdP, making it easier to manage Shadow IT, Access Management, and Device Management within a single platform.
What do you dislike about the product?
I think its very hard to say that but if I had to pick point one limitation that would be the lack of Security tool which when combined with the current line of solutions, would make it un beatable in the market
What problems is the product solving and how is that benefiting you?
Shadow IT and Access management because there are a lot of independent tools available in market but getting all in one is rare
Powerful Asset Management & SaaS Discovery, But Pricey
What do you like best about the product?
I like the new features like Asset Management and SaaS discovery.
With Asset Mgmt, we can now manage everything under one single console. And with so many free AI tools, SaaS discovery is really a great tool for tracking shadow IT to prevent data leakage. Aside, it's also possible to block URLs even when employees are not in office.
With Asset Mgmt, we can now manage everything under one single console. And with so many free AI tools, SaaS discovery is really a great tool for tracking shadow IT to prevent data leakage. Aside, it's also possible to block URLs even when employees are not in office.
What do you dislike about the product?
JumpCloud is a great tool and really easy to use but it's on the expensive side. Would be great if price can be reduced.
What problems is the product solving and how is that benefiting you?
Streamlining onboarding and offboarding. Once user is onboard, policies and software can be automatically pushed out saving IT lots of time and process.
Seamless Multi-Device Login, But Room for Improvement
What do you like best about the product?
The software allows for seamless user identification across multiple devices, making it easy to manage access. It also supports the implementation of different policies tailored to user preferences. The process for monitoring and applying software updates and patches is straightforward. Additionally, there are several options available for multifactor authentication.
What do you dislike about the product?
JumpCloud should consider expanding its target audience to include personal home users and families, ideally offering more competitive pricing for these groups. The business features currently available should be adapted for this new user base, as it has become essential for families to manage their digital devices and equipment in today’s world. Additionally, JumpCloud could benefit from being more innovative in its AI implementation. For instance, introducing the JumpCloud Module Context Protocol (MCP) would help set their product apart from competitors.
What problems is the product solving and how is that benefiting you?
The main issue I encountered with JumpCloud was trying to access its full range of features on Windows Home Edition. I found that some functionalities were limited or unavailable on this operating system. If Jumpcloud able to enable this features, the market penetration for Jumpcloud usage will be much wider.
Good Security Features But Lacks Comprehensive Manuals
What do you like best about the product?
I find JumpCloud to be a really good option for managing and securing my company's information. I appreciate the security benefits it provides, including protecting our data and allowing for the removal of data if necessary. Additionally, I find it beneficial that JumpCloud enables me to handle the information for my users and make some upgrades, even though I'm still learning about all the capabilities it offers. JumpCloud's capacity to secure users' information is another aspect I like, as it's crucial for my work. Overall, these features together offer a secure environment that is highly valuable for my company's operations.
What do you dislike about the product?
I find it challenging to locate complete manuals to help set up and configure JumpCloud, which is essential for understanding the security features and making the right configurations. The lack of detailed guides makes the initial setup process difficult. Additionally, despite using JumpCloud, I'm unclear if it supports integrations like antivirus or VPNs, which complicates my ability to enhance security configurations further. Managing the current setup is quite difficult, enough to consider researching other options, suggesting a potential lack of user-friendliness or feature clarity.
What problems is the product solving and how is that benefiting you?
I find JumpCloud secures our company's information, protecting data and allowing user permissions management.
Centralized Management Saves Time, But UI Needs Improvement for Non-Tech Users
What do you like best about the product?
Having a single place to manage all accounts, accesses with audit is a huge timesaver for all companies. Keeps deployments and integrations clean and safe.
What do you dislike about the product?
The UI can be a bit better. For non technical users, it is a huge learning curve.
What problems is the product solving and how is that benefiting you?
Managing employee access to various tools. Having a single place to provide/revoke access of employees is timesaver.
Great Identity Features, But Limited Apple and Linux Support
What do you like best about the product?
Identity more so when it comes to compliance and SSO adaptability
What do you dislike about the product?
Apple and Linux Adoption. It feels like its more inclined to Windows Environments
What problems is the product solving and how is that benefiting you?
Security compliance as it helps manage identity in a centralized way
Centralized Convenience for Modern IT Teams
What do you like best about the product?
JumpCloud is an excellent choice for SMBs and mid-market companies that need to ditch on-premises infrastructure and manage a distributed, mixed-OS workforce with a high security standard. It simplifies the admin's life by consolidating core functions. You trade the extreme depth of specialized tools for incredible breadth and centralized convenience—a trade-off most modern IT teams are happy to make.
What do you dislike about the product?
The user interface is not very good, and I find that there are several aspects of the JumpCloud admin console that are confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of IT sprawl and complexity by unifying user identity, access, and device management across Windows, Mac, and Linux into one cloud platform. This benefits organizations by automating onboarding/offboarding, enforcing Zero Trust security (MFA and policy control), and eliminating the need for expensive, legacy on-premises infrastructure.
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Centralized Device and User Management Makes Life Easier
What do you like best about the product?
centralized device and user management. great for the IT admins
What do you dislike about the product?
nothing particular to dislike the jumpcloud platform
What problems is the product solving and how is that benefiting you?
the mangement of users and devices
showing 41 - 50