JumpCloud
JumpCloud, Inc.External reviews
3,696 reviews
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Its amazing tool for IT pros
What do you like best about the product?
The ammount of feature andintegrations is has a tool is amazing. You can do all the needed tasks as an IT in there
What do you dislike about the product?
Maybe pricing and more support to some linux versions would be great to have.
What problems is the product solving and how is that benefiting you?
MDM, we had some troubles with other MDM softwares and jumpcloud is the best for our mixed OS environment
Experience with jumpcloud
What do you like best about the product?
The MDM tool is convenient for us, as it allows us to manage app updates even when devices are in remote locations and unattended.
What do you dislike about the product?
I noticed that there isn't a quick chat support feature available. For minor questions, we have to send them an email, which can be inconvenient. It would be much better if a chat option were provided.
What problems is the product solving and how is that benefiting you?
App updates through MDM and control over the device.
Good tool with a good service team
What do you like best about the product?
Good service team that goes into the weeds
What do you dislike about the product?
Integrations are not as straightforward as they seem
What problems is the product solving and how is that benefiting you?
MDM for remote staff members
JumpCloud has rich features
What do you like best about the product?
Two factor authentication, device strategy issuance
It's relatively easy to get started and the agent installation is also convenient，If there are any issues that require technical support, the response speed for creating cases is also acceptable
It's relatively easy to get started and the agent installation is also convenient，If there are any issues that require technical support, the response speed for creating cases is also acceptable
What do you dislike about the product?
It would be even better if it could support the issuance of policies for Home version computers
What problems is the product solving and how is that benefiting you?
Solved directory services, MFA authentication, security compliance, and policy issuance
its a smooth experience in onboarding jump cloud
What do you like best about the product?
It stands out by combining identity, device, and access management in a single platform, making it especially attractive to IT teams managing hybrid or cloud-first infrastructures.
What do you dislike about the product?
Limited advanced MDM (esp. Android)
Limited prebuilt reports and dashboards
Limited prebuilt reports and dashboards
What problems is the product solving and how is that benefiting you?
cloud-native identity and device management platform
A Robust MDM Solution
What do you like best about the product?
What I like most about the JumpCloud is much it simplify the life of IT teams. That's why it's the best solution for organizations looking for a MDM solution. Already having a lot of features and adding new ones time to time, the list of features growing everyday. Even after so much to offer it is still so easy to implement and manage. You can integrate everything from SSO Apps to Device integrations, from IAM to SaaS management it's all you want to make your life easy.
What do you dislike about the product?
1. Patch management could have been batter.
What problems is the product solving and how is that benefiting you?
Making life easier with MDM
Senior IT Infrastructure Engineer II
What do you like best about the product?
Automation patching and 3rd party software & quick support
What do you dislike about the product?
AI still not active for our organization.
What problems is the product solving and how is that benefiting you?
Radius
The only tool I need for device and identity management
What do you like best about the product?
Jumpcloud checked all the boxes I was looking for in a single product. It’s one of the few platforms that actually does both identity and device management well—without needing a Frankenstein stack of tools. I can manage users, enforce security policies, and push out device settings from one place. It’s especially great for remote management across Mac and Windows.
Setup was straightforward, and once it’s running, it mostly just works. Compared to other options I looked at, it felt more cohesive. I appreciate that it was built with smaller teams in mind, not just enterprise IT departments.
Setup was straightforward, and once it’s running, it mostly just works. Compared to other options I looked at, it felt more cohesive. I appreciate that it was built with smaller teams in mind, not just enterprise IT departments.
What do you dislike about the product?
The interface is mostly clean, but sometimes it feels like things are tucked a little too deep. A few features (especially some policy settings) could be easier to find or more clearly explained. I'd also like to see either custom policy settings, or more options rolled out more quickly.
What problems is the product solving and how is that benefiting you?
It lets me manage both users and devices in one place, which means I don’t need to juggle multiple tools to handle identity, security policies, and system access. It replaces the need for traditional domain controllers or cobbled-together open-source solutions, especially in a remote-first setup. I needed something that just WORKED consistently without tons of tinkering, and it delivers strongly. I have never had an issue using it.
The big win is not having to choose between good device management or strong identity management—I get both. It’s streamlined onboarding and offboarding, made policy enforcement consistent, and gives me full visibility into what’s happening on each device. Saves me time and keeps things secure without adding a ton of complexity.
The big win is not having to choose between good device management or strong identity management—I get both. It’s streamlined onboarding and offboarding, made policy enforcement consistent, and gives me full visibility into what’s happening on each device. Saves me time and keeps things secure without adding a ton of complexity.
JumpCloud Simplifies IT Management with Powerful, All-in-One Directory Services
What do you like best about the product?
Centralized and secure user management..
What do you dislike about the product?
Lacks deep AD feature parity options....
What problems is the product solving and how is that benefiting you?
Problem: Disconnected IT Systems
Solution: JumpCloud unifies user directories, authentication, and device management.
Benefit: Simplifies IT administration and reduces tool sprawl.
Problem: Complex Onboarding/Offboarding
Solution: Automates user provisioning and deprovisioning.
Benefit: Saves time, increases security, and ensures consistent access control.
Problem: Remote Workforce Security
Solution: Provides secure access with MFA, SSO, and device policies.
Benefit: Protects company resources regardless of location.
Solution: JumpCloud unifies user directories, authentication, and device management.
Benefit: Simplifies IT administration and reduces tool sprawl.
Problem: Complex Onboarding/Offboarding
Solution: Automates user provisioning and deprovisioning.
Benefit: Saves time, increases security, and ensures consistent access control.
Problem: Remote Workforce Security
Solution: Provides secure access with MFA, SSO, and device policies.
Benefit: Protects company resources regardless of location.
Great experience, offering ease of use and valuable support in monitoring endpoint devices.
What do you like best about the product?
JumpCloud has been extremely helpful in efficiently managing our endpoint devices. Provides good customer support and have been easy to integrate to our existing infrastructure.
What do you dislike about the product?
None, but just a feedback if you they can update the remote control to a fast and simplified version.
What problems is the product solving and how is that benefiting you?
Provides ease of monitoring every each endpoint devices of our company.
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