JumpCloud
JumpCloud, Inc.External reviews
3,696 reviews
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Trusted IAM Solution with Strong Security Capabilities
What do you like best about the product?
User interface is clean, Like the SSO & MFA support and their customer support team is very responsive to any suggestions. Totally satisfied
What do you dislike about the product?
Some of our admins want more granular logs and easier export capabilities for compliance audits.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize IAM across a fully remote workforce. It eliminates the need for traditional on-prem Active Directory by providing a cloud-native directory platform that integrates user provisioning, device management, SSO, and MFA—all in one place.
Great for company security so far
What do you like best about the product?
It gives peace of mind within our organization that our remote devices are secure and that they are only being accessed by appropriate staff members.
What do you dislike about the product?
It’s difficult to retrieve and enter the 6 digit code within the 30 second window
What problems is the product solving and how is that benefiting you?
Device security. Not only does it help keep our employees devices safe, it has been beneficial to list in security audits
Perfect product, simple to use
What do you like best about the product?
The simplicitiy of the product. It's just easy to use comparing to the compatitors.
What do you dislike about the product?
There are missing dynamic fields for device which is missing to define complex operations.
What problems is the product solving and how is that benefiting you?
Managing large type of devices with different OS.
good ldap
What do you like best about the product?
Highly available saas ldap solution that looks good
What do you dislike about the product?
The login screen that jumpcloud presents on mac is ugly
What problems is the product solving and how is that benefiting you?
LDAP needs
Simple to implement from day 1
What do you like best about the product?
From the initial demo and kick off calls, the JumpCloud team was super supportive. They provided resources and personal touch points to ensure I was getting the most out of my demo. Even through the negotiations and agreement process they were understanding and supportive throughout.
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
What do you dislike about the product?
The JCADMU tool isn't perfect, and even working with their support we couldn't find a solution to the issue I was seeing (active profile despite the fact that the PC was shutdown and the account never accessed) but I found a workaround using Safe Mode (not ideal but did work in the particularly stuck cases) to resolve those on my own.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
What problems is the product solving and how is that benefiting you?
Single platform for managing and deploying Mac, Linux and Mac devices. We also use it for software deployment to ensure all new laptops receive the same software, and ad-hoc requests can be handled with 1 to zero touch. This also allows us to limit the amount of administrative access we need to to provide to our users lowering our potential for other IT issues.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
In High level I have really good experience with JC MDM, its pretty easy to do things there.
What do you like best about the product?
The option to manage both, macOS and windows and one platform
What do you dislike about the product?
Not everything is clear enough in the documentation and the quick explanation at the policy management console.
What problems is the product solving and how is that benefiting you?
Let me manage passwords of local users for mac and windows from the same place and sync it directly to Google accounts.
A game changer!
What do you like best about the product?
Jumpcloud has been a total game-changer for out team. Managing users, devices and access from a single cloud platform has helped us so much. The site is intuitive and saves us from spending so much time navigating. Having everything be centralized is so helpful and allows us to enhance our security. It's user friendly so it makes it easy for our end users to upload their keys if needed.
What do you dislike about the product?
We have only been using Jumpcloud for less than a year, so far so good. Nothing I dislike sticks out.
What problems is the product solving and how is that benefiting you?
Having a centralized platform helps us seamlessly integrate user identity access and device management.
Good to implement and ease of use, needs to improve Apple MDM section
What do you like best about the product?
Really complete platform, great to set users in the center of the management, great variety of modules and implementation, also good to have a single product for protect and SSO automatically deployment. Perfect to mange different platform of clients and apply easily configurations and policies. We also received support for first implementation.
What do you dislike about the product?
Lacks of functions in the Apple MDM section, missing ChromeOS management.
What problems is the product solving and how is that benefiting you?
Managing different client solutions, centralizing user management, enforcing security rules and delivering compliances, easily delivering SSO.
Easy to use!
What do you like best about the product?
Jumpcloud 's integration makes processes much simpler and streamlined- very easy to navigate the system!
What do you dislike about the product?
The system may be complicated for end users
What problems is the product solving and how is that benefiting you?
Everything feels secure with JumpCloud
User friendly, great implementation
What do you like best about the product?
This product is straightforward to use, and adding integrations is simple. There are also a variety of features available.
What do you dislike about the product?
There are still a few features related to commands and policies that are missing, but I have learned that some of these options are currently being developed.
What problems is the product solving and how is that benefiting you?
The proper use of company resources and the ease of managing those resources stand out.
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