JumpCloud
JumpCloud, Inc.External reviews
3,696 reviews
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Great platform, excellent features.
What do you like best about the product?
From my perspective as an admin, the cross-platform device management is a standout feature. It's a huge time-saver to be able to enforce security policies, deploy software, and manage local accounts across our macOS, Windows, and Linux devices all from one place. On the security side, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without adding a lot of complexity.
What do you dislike about the product?
I find that the advanced MDM controls for macOS are limited. For our Mac environments, some capabilities—especially those related to bootstrap tokens, kernel extension approvals, and declarative device management—are more limited compared to what you'd get from solutions integrated with Apple Business Manager.
I also have issues with reporting and logging. While basic logging is available, I wish the detailed audit trails and event reporting (like real-time login events, policy enforcement logs, or failed access attempts) were more granular and customizable without me having to rely on API workarounds.
I also have issues with reporting and logging. While basic logging is available, I wish the detailed audit trails and event reporting (like real-time login events, policy enforcement logs, or failed access attempts) were more granular and customizable without me having to rely on API workarounds.
What problems is the product solving and how is that benefiting you?
Having a single, powerful platform that I can manage all of my various endpoints, regardless of OS, is a game changer. To be able to manage everything in the life cycle of my endpoints, users, etc., in one pane of glass makes my life much easier.
Easy stock management
What do you like best about the product?
Easy management of actions, simplicity to be able to execute improvements within the organization
What do you dislike about the product?
Knowledge base and support material are not as clear as a technical user would like.
What problems is the product solving and how is that benefiting you?
IAM
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
User friendly
What do you like best about the product?
IDP, SSO ,password manager and integration
What do you dislike about the product?
profiles and policies payloads does not have all the required settings.
reporting is bit complicated.
reporting is bit complicated.
What problems is the product solving and how is that benefiting you?
SSO and password management
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
Amazing Software
What do you like best about the product?
Flexibility and Support is great. The team at jumpcloud excels.
What do you dislike about the product?
The downsides would be sometimes there are some minor things though nothing too major.
What problems is the product solving and how is that benefiting you?
All of our IT needs.
Jumpcloud has alot of great solution and experience, and still a huge room for more improvements.
What do you like best about the product?
I appreciate the user management, SSO, and command features for MDM. Setting up MDM is straightforward and easy to implement, and the customer support is both fast and helpful. Centralizing Jumpcloud as an IDP is also a smooth process.
What do you dislike about the product?
The current MDM solution still leaves much to be desired and is the main challenge we face with our employees. It feels quite basic and has significant potential for improvement.
What problems is the product solving and how is that benefiting you?
Jumpcloud addresses multiple challenges across our departments. It functions as our central identity management solution and is increasingly becoming our unified user management platform, allowing us to control access to all SaaS portals through SSO and SAML integrations.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
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