JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
Good to implement and ease of use, needs to improve Apple MDM section
What do you like best about the product?
Really complete platform, great to set users in the center of the management, great variety of modules and implementation, also good to have a single product for protect and SSO automatically deployment. Perfect to mange different platform of clients and apply easily configurations and policies. We also received support for first implementation.
What do you dislike about the product?
Lacks of functions in the Apple MDM section, missing ChromeOS management.
What problems is the product solving and how is that benefiting you?
Managing different client solutions, centralizing user management, enforcing security rules and delivering compliances, easily delivering SSO.
Easy to use!
What do you like best about the product?
Jumpcloud 's integration makes processes much simpler and streamlined- very easy to navigate the system!
What do you dislike about the product?
The system may be complicated for end users
What problems is the product solving and how is that benefiting you?
Everything feels secure with JumpCloud
User friendly, great implementation
What do you like best about the product?
This product is straightforward to use, and adding integrations is simple. There are also a variety of features available.
What do you dislike about the product?
There are still a few features related to commands and policies that are missing, but I have learned that some of these options are currently being developed.
What problems is the product solving and how is that benefiting you?
The proper use of company resources and the ease of managing those resources stand out.
Great platform, excellent features.
What do you like best about the product?
From my perspective as an admin, the cross-platform device management is a standout feature. It's a huge time-saver to be able to enforce security policies, deploy software, and manage local accounts across our macOS, Windows, and Linux devices all from one place. On the security side, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without adding a lot of complexity.
What do you dislike about the product?
I find that the advanced MDM controls for macOS are limited. For our Mac environments, some capabilities—especially those related to bootstrap tokens, kernel extension approvals, and declarative device management—are more limited compared to what you'd get from solutions integrated with Apple Business Manager.
I also have issues with reporting and logging. While basic logging is available, I wish the detailed audit trails and event reporting (like real-time login events, policy enforcement logs, or failed access attempts) were more granular and customizable without me having to rely on API workarounds.
I also have issues with reporting and logging. While basic logging is available, I wish the detailed audit trails and event reporting (like real-time login events, policy enforcement logs, or failed access attempts) were more granular and customizable without me having to rely on API workarounds.
What problems is the product solving and how is that benefiting you?
Having a single, powerful platform that I can manage all of my various endpoints, regardless of OS, is a game changer. To be able to manage everything in the life cycle of my endpoints, users, etc., in one pane of glass makes my life much easier.
Easy stock management
What do you like best about the product?
Easy management of actions, simplicity to be able to execute improvements within the organization
What do you dislike about the product?
Knowledge base and support material are not as clear as a technical user would like.
What problems is the product solving and how is that benefiting you?
IAM
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
User friendly
What do you like best about the product?
IDP, SSO ,password manager and integration
What do you dislike about the product?
profiles and policies payloads does not have all the required settings.
reporting is bit complicated.
reporting is bit complicated.
What problems is the product solving and how is that benefiting you?
SSO and password management
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
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