JumpCloud
JumpCloud, Inc.External reviews
3,696 reviews
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Very fast for most things
What do you like best about the product?
How easy it is to bind a user to the machines. Also SSH keys administration.
What do you dislike about the product?
The 1 MB file limit for custom commands.
What problems is the product solving and how is that benefiting you?
User management is very easy and the integration with Okta works very fast.
A better way to manage employee permissions
What do you like best about the product?
JumpCloud excels at the security it gives to each of our systems. We have reason to believe that any sensitive resource can only be accessed by trusted users thanks to multi factor authentication. We can also specify exactly what the users can or can’t access and thus decrease the possibilities of errors or illegal access. By combining user management into software, we reduce the amount of work we have to invest in the number of security setups we have, which in turn makes our overall security posture stronger.
What do you dislike about the product?
JumpCloud also has one downside in that the user interface is not intuitive. The functionality works well, but configuring it can take a little while to get a feel with everything. Even the most sufficiently experienced users sometimes find themselves looking for a particular type of feature, which is really boring. The interface would be better if it were a tad friendlier, given that one of the goals is to manage user accounts by new employees.
What problems is the product solving and how is that benefiting you?
Many challenges that we had with employee onboarding have been solved by JumpCloud. Prior to then we had to manually set permissions and access and that was a time consuming exercise prone to errors. By using JumpCloud, new employees can get access to the tools they need without human error and much faster, from the instant they start to work. It has made it much easier for us to keep up with a growing workforce as was not necessary to experience delays.
JumpCloud is used to simplify user management
What do you like best about the product?
I love this solution because it is very easy to start a single site and run scripts, and you can manage many users in groups within the portal and grant access to the necessary systems.
What do you dislike about the product?
So far everything is positive and thats why I wont say anything here.
What problems is the product solving and how is that benefiting you?
Thanks to JumpCloud, we are able to manage identity and access for many users, and leverage its functionality, provide them with user access, and management with enough password applications and mobile access. It is an excellent one-stop solution with excellent fluidity.
Secure cloud storage with JumpCloud
What do you like best about the product?
Easy to use and manage user accounts and access. I like how intuitive it is and how easily multiple accounts can be managed. I also loved their hosted local directories, which help us meet the requirements. I loved it.
What do you dislike about the product?
Just some minor issues with the interface updates.
What problems is the product solving and how is that benefiting you?
It is valuable to me, especially for its easy setup and its excellent features and functionality. Moreover, it is software that meets my identity and access management needs, as well as remote support.
Our IT team is finally able to focus on what matters
What do you like best about the product?
The administration of user identity and access management becomes streamlined through JumpCloud since the platform allows unified control of our complete IT infrastructure. User access permissions can be managed quickly through a simple step-by-step process that the system provides. MFA operates as a security measure by confirming that authorized staff members maintain access to protected information. Moreover this solution allows our IT personnel to work efficiently while managing both on-premises and cloud resources through its intuitive interface.
What do you dislike about the product?
Creating the system needs dedicated time but it mainly affects organizations which operate extensive technological infrastructure. System users must dedicate time to learn all capabilities that the software delivers. Users must learn how to use advanced system tools through an initial assistance program to master them. The brief data synchronization delays between different platforms have simple solutions that support teams can handle quickly.
What problems is the product solving and how is that benefiting you?
At the time when we had not implemented JumpCloud our user identity management and access handling procedures were difficult to manage. Each system used different tools which caused security complications and operation irregularities. The entire system has migrated to one unified centralized storage point. JumpCloud delivers automated access management functions which simultaneously reduces system performance errors and enhances security protection needs. JumpCloud enables our operations to function more efficiently since its data protection security features give us comfort regarding information security.
Powerful and Robust Cloud Based Directory
What do you like best about the product?
Jumpcloud removes the hassle we had to manage earlier of managing user identities and their devices. It's easy to deploy resources directly without worrying about permissions and devices. It Supports all major protocols like LDAP, SAML and more thus making it more powerful. The ability to be integrated with other apps like google workspace, microsoft and other solution makes it even more useful.
What do you dislike about the product?
If more deep, detailed insights could be available, then it could benefit us for measuring device performance and security events.
What problems is the product solving and how is that benefiting you?
Jumpcloud eliminates the uses of multiple identity management and brings everything like auth, device and user management and much more into a single platform. It allows us to enforce certain security policies that helps in maintaining a secure environment.
Excellent platform that we have implemented for device and identity management
What do you like best about the product?
Its good that JumpCloud does a great job of providing important features that allow us to take control and manage devices and account access. I like that its cloud-native and allows you to do operate efficiently without any deep configuration. On top of that, I like the simple, easy-to-use interface.
What do you dislike about the product?
Overall I like everything and I dont have any problems.
What problems is the product solving and how is that benefiting you?
Many benefits, especially security and management of access to numerous devices, providing access permissions to personnel without problems, and it also helps us to move the directory to the cloud.
Simple, Secure, and Reliable IT Management
What do you like best about the product?
JumpCloud has been a game-changer for managing users, devices, and security policies. It has replaced the need for traditional on-prem directories and made IT operations much smoother. ease to use and customer support is very impressive.
What do you dislike about the product?
Occasionally, changes don’t apply instantly.
What problems is the product solving and how is that benefiting you?
User & Access Management is Easy – Adding, removing, and updating user access is seamless.
we applied password policy, bitlocker policy in jumpcloud and screen lock policy in windows and linux both.
Employees can securely log in from anywhere.
we applied password policy, bitlocker policy in jumpcloud and screen lock policy in windows and linux both.
Employees can securely log in from anywhere.
JumpCloud is very good cloud directory product but need to improve on dashboard navigation
What do you like best about the product?
The best about JumpCloud is very practical, easy to use and good for managing large organization directory. As the product is Cloud solution, it is really easy to use it remotely especially for internal IT support like me. I can solve several people's issue without having to meet them face to face. Additionally, it is really convenient for us to offboard talents from company and making sure that the access security is always on top.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
What do you dislike about the product?
JumpCloud might need to improve on the dashboard navigation.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a remote support cloud solution which solve my main problem, the needs to meet each of users in my organization when it come to troubleshooting devices or access problem. It also provides a all in one solution where it has Cloud Directory Services, MDM and SSO rather than purchasing each feature with several products/vendors.
Very good and intuitive UI, I love the product, but it’s still lacking some key features.
What do you like best about the product?
Nice UI, easy to find what you are looking for.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
What do you dislike about the product?
The navigation can be better, for example, to be able to open a device as a tab and minimize it instead of Closing it and going back and forth to the same place.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
What problems is the product solving and how is that benefiting you?
MDM is easy to install, and Apple BM integration works well.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
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