JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing Software
What do you like best about the product?
Flexibility and Support is great. The team at jumpcloud excels.
What do you dislike about the product?
The downsides would be sometimes there are some minor things though nothing too major.
What problems is the product solving and how is that benefiting you?
All of our IT needs.
Jumpcloud has alot of great solution and experience, and still a huge room for more improvements.
What do you like best about the product?
I appreciate the user management, SSO, and command features for MDM. Setting up MDM is straightforward and easy to implement, and the customer support is both fast and helpful. Centralizing Jumpcloud as an IDP is also a smooth process.
What do you dislike about the product?
The current MDM solution still leaves much to be desired and is the main challenge we face with our employees. It feels quite basic and has significant potential for improvement.
What problems is the product solving and how is that benefiting you?
Jumpcloud addresses multiple challenges across our departments. It functions as our central identity management solution and is increasingly becoming our unified user management platform, allowing us to control access to all SaaS portals through SSO and SAML integrations.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
Love jump cloud
What do you like best about the product?
What I love most about JumpCloud is that it's truly an all-in-one solution. From identity and access management to MDM, it brings everything under one roof, making IT operations seamless. The interface is beautifully designed—both intuitive and modern—and the management portal makes daily administration efficient and even enjoyable.
Another huge upside is how easy it is to set up and manage devices, users, and policies. JumpCloud Go and Device Trust Authentication simplify secure access in a way that’s incredibly user-friendly. Onboarding and offboarding processes are smooth, which is crucial for IT teams. Their support is outstanding—responsive, helpful, and genuinely invested in helping customers succeed.
Another huge upside is how easy it is to set up and manage devices, users, and policies. JumpCloud Go and Device Trust Authentication simplify secure access in a way that’s incredibly user-friendly. Onboarding and offboarding processes are smooth, which is crucial for IT teams. Their support is outstanding—responsive, helpful, and genuinely invested in helping customers succeed.
What do you dislike about the product?
While JumpCloud excels in many areas, there are a few growing pains. The software management and RMM (Remote Monitoring and Management) tools aren’t quite as mature or consistent as those found in dedicated RMM solutions. They do work well when you're using packages from the JumpCloud-hosted repositories, but there's still room for improvement in flexibility and reliability.
What problems is the product solving and how is that benefiting you?
As a Google Workspace organization that does not use Microsoft Active Directory, JumpCloud has been a game-changer for us. It solves the critical challenge of managing a diverse device environment—including Windows, macOS, and Linux—by providing a unified MDM platform that works seamlessly across all operating systems.
It also simplifies identity and access management by serving as our centralized IdP. While Google Workspace works well for email and collaboration, it falls short as a true identity provider. JumpCloud fills that gap by offering streamlined SSO, user lifecycle management, and policy enforcement—all from a single platform.
By consolidating what would otherwise require multiple tools—such as Okta for identity, NinjaOne or another RMM, and separate MDMs for Windows and Apple—JumpCloud offers everything in one place. This has significantly reduced our IT overhead, improved security, and made our operations as simple and efficient as possible.
It also simplifies identity and access management by serving as our centralized IdP. While Google Workspace works well for email and collaboration, it falls short as a true identity provider. JumpCloud fills that gap by offering streamlined SSO, user lifecycle management, and policy enforcement—all from a single platform.
By consolidating what would otherwise require multiple tools—such as Okta for identity, NinjaOne or another RMM, and separate MDMs for Windows and Apple—JumpCloud offers everything in one place. This has significantly reduced our IT overhead, improved security, and made our operations as simple and efficient as possible.
Very responsive support. Product works well.
What do you like best about the product?
At a glance connectivity. Easy to bind to users. Easy to set up users and laptops.
What do you dislike about the product?
The reporting could be easier. You have to use api or powershell. There is not a robust built in reporting product.
What problems is the product solving and how is that benefiting you?
Single point of control for windows laptops and macbooks.
Great product at great price
What do you like best about the product?
Coming from an enterprise background, JumpCloud solves for several challanges being the CISO at an SME. Multiple platforms to manage is a challenge (windows, mac, linux). JC eases that drastically by leveraging UEM to consistently enforce policies. The sales and support processes have been excellent also. The sales cycle was long on our part but our JC rep kept in touch and when it came time to negotiate, JC came through to meet our budget requirements. It's been fairly smooth to begin implementing and rolling out to our users. Having them onboard their devices themselves has been a tremendous relief on a team that's strained already. Integrating with our various toolsets with out of the box integration connections has also been a relief compared to other solutions that required custom API calls and other complexities that are unnecessary.
What do you dislike about the product?
The biggest challenge is with exporting logging data to our SIEM. There isn't a native integration for this, and while it can be done via API call, it presents challenges for someone who isn't a programmer.
What problems is the product solving and how is that benefiting you?
A challenge has been timely onboarding/offboarding of users, as well as consistent provisioning of resources. Now through SCIM connections and role standardization, we're able to ease these pains and streamline our processes drastically. Also having a mix of O365 and Google Workspace users, JC allows us to have a single source of truth with IAM across the platforms. Unified endpoint management (UEM) has been a tremendous help. It has made compliance and overall security management of our attack surface much easier than it was prior to implementation.
Jumpcloud is the best Identity Management provider I have used
What do you like best about the product?
Jumpcloud is incredibly easy to use and manage. It seamlessly hooks into the large majority of the software and services we use. It provides users with an easy login experience via SAML/SSO. I also love how well it can be used to manage devices/inventory. Customer support has always been great and quick to respond when I have any questions. I would definitely recommend if you are looking for an identity provider.
What do you dislike about the product?
I really haven't found anything I dislike!
What problems is the product solving and how is that benefiting you?
Having a central location to authorize logins, as well as manage devices. Having the ability to provide SAML authentication to the variety of applications we use is so integral for security and logging.
JumpCloud really helped us out with cross application identity management
What do you like best about the product?
The seamless integration with services such as AWS
What do you dislike about the product?
Nothing in particular, so far my experience with JumpCloud has been awesome!
What problems is the product solving and how is that benefiting you?
Having a centralized place where we can create and manage access to our AWS Accounts
⭐️⭐️⭐️⭐️⭐️ JumpCloud Review: A Modern Identity & Device Management Platform
What do you like best about the product?
We’ve been using JumpCloud for several months now, and it’s proven to be a powerful, cloud-native alternative to traditional directory services like Active Directory. Whether you’re a growing startup or a globally distributed team, JumpCloud offers a flexible, centralized approach to identity, device, and access management.
What do you dislike about the product?
Pro: Excellent SSO integration with a broad catalog
• Pro: Easy-to-manage conditional access and group policies
• Con: Limited customization in some SAML attributes and SCIM provisioning workflows
• Pro: Easy-to-manage conditional access and group policies
• Con: Limited customization in some SAML attributes and SCIM provisioning workflows
What problems is the product solving and how is that benefiting you?
Previously, we were juggling multiple tools to manage user accounts, device security, remote access, and SSO — often with poor integration between them. JumpCloud consolidated these needs into a single cloud-based platform, removing the overhead of managing on-prem directory services like Active Directory or multiple MDM/SSO providers.
James' Review of Jumpcloud
What do you like best about the product?
We use jumpcloud at our sales company, i love how easy it is to use and it also combines different platforms into one easy way to login
What do you dislike about the product?
i like everything about it, whats not to love...
What problems is the product solving and how is that benefiting you?
It makes it easy to login all at once for different softwares we use at our sales company
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