JumpCloud
JumpCloud, Inc.External reviews
3,735 reviews
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External reviews are not included in the AWS star rating for the product.
It has been good and intuitive
What do you like best about the product?
I really like that JumpCloud simplifies user and device management in a single platform. The ability to manage identities, enforce security policies, and control access across different environments (Windows, Mac, Linux) is super convenient. Also, the integration with various apps and SSO support makes authentication seamless. Plus, the UI is clean and easy to navigate.
What do you dislike about the product?
The UI can feel slow at times, and some integrations lack flexibility. Also, troubleshooting errors isn’t always straightforward.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user and device management, enhances security with SSO and MFA, and reduces the need for on-prem directories. It saves time and improves access control.
Solid directory services and workstation management for mixed PC/Apple environments.
What do you like best about the product?
We purchased JumpCloud because we needed a single solution to work worldwide in an environment that was 80/20 PCs to Macs. It manages both better than competing solutions.
What do you dislike about the product?
JumpCloud keeps adding features and increasing the cost per user. It would be better if we could not pay for features we don't use.
What problems is the product solving and how is that benefiting you?
If I used Azure AD, I'd still need a product like Jamf to managed my Macs. Even though it's gotten more expensive over the years, it's still cost competitive with other (multi-product) solutions.
Great Device Management Tool
What do you like best about the product?
It has everything you need to start your journey for IT SOC2 Compliance. Highly recommend.
What do you dislike about the product?
Sometime the auto updates don't work well or get hung up.
What problems is the product solving and how is that benefiting you?
MDM it is great to manage all the company devices.
The best MDM tool I’ve used so far, excels at simplicity and features
What do you like best about the product?
I really like that once setup, it gets out of the way of the user and admins while still providing powerful and convenient features to both. I really like the log in portal it provides.
What do you dislike about the product?
My only complaint, is that users reported it slowing down their systems at first, but I think this is probably just a bias.
What problems is the product solving and how is that benefiting you?
Jumpcloud help us make sure that users are in compliance with security policies and it also provides a log in portal for users that simplifies SSO access to common work services.
A great solution for SME's looking for AD-like features without the on-prem requirement
What do you like best about the product?
Being able to manage users remotely, as well as have the best parts about AD without the downsides of an on-prem setup
What do you dislike about the product?
It's a bit expensive in the upper tiers, but you do get what you pay for ultimately.
What problems is the product solving and how is that benefiting you?
It allows us to effectively synchronise our machine users with our 365 Users.
Easy and secure access to everything I need
What do you like best about the product?
Authentication. Is fast and reliable, making password management much easier.
What do you dislike about the product?
The option to enable MFA should become mandatory as soon as you log in and it is disabled.
What problems is the product solving and how is that benefiting you?
The possibility of changing the password directly on the web portal or through the user's own password manager in Windows.
Feedback Regarding JumpCloud
What do you like best about the product?
It integrates identity, access, and device management into one platform. It gives us easiness of control.
It supports Windows, macOS, Linux, and cloud environments on a single platform.
We efficiently utilize SSO for approximately 500 applications, including our proprietary tools.
Zero Trust Security is a great feature that we are trying to implement. It includes rigorous access controls, ensuring top-tier security.
Strengthens user authentication with an additional layer of security.
It scales easily without any infrastructure issues.
Enforces policies effectively and enables remote device wiping, which works tremendously in User/Device Off-boarding.
Achieves seamless synching with existing Active Directory environments.
It supports Windows, macOS, Linux, and cloud environments on a single platform.
We efficiently utilize SSO for approximately 500 applications, including our proprietary tools.
Zero Trust Security is a great feature that we are trying to implement. It includes rigorous access controls, ensuring top-tier security.
Strengthens user authentication with an additional layer of security.
It scales easily without any infrastructure issues.
Enforces policies effectively and enables remote device wiping, which works tremendously in User/Device Off-boarding.
Achieves seamless synching with existing Active Directory environments.
What do you dislike about the product?
Pricing is a bit high.
Lacks deep customization and adaptive authentication.
Limited Office 365 integration.
Support is slow with inconsistent documentation. Maximum times it goes with Feature request.
Lacks deep customization and adaptive authentication.
Limited Office 365 integration.
Support is slow with inconsistent documentation. Maximum times it goes with Feature request.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies identity, access, and device management across multiple platforms, enabling secure SSO, Zero Trust security, seamless scaling, policy enforcement, and smooth AD integration—all in one unified solution.
JumpCloud streamlines user management and enhances security for our business.
What do you like best about the product?
I rely on JumpCloud daily—it’s a critical tool for our business operations. Setting up applications is straightforward, and managing user accounts is even simpler. The role-based permission management significantly reduces complexity, allowing us to handle user access quickly and easily. As a SecOps engineer, I particularly value how effortlessly I can access the machines needed for evidence collection during audits. We have hundreds of users, more than 50 applications, and 15 teams, so managing authentication without JumpCloud would be a nightmare. JumpCloud simplifies the process, making user permissions easier to manage and audit. I also appreciate the API, which allows us to integrate Jumpcloud into our log management, SIEM/XDR, GRC, and audit evidence-gathering scripts.
What do you dislike about the product?
I have a few minor suggestions. Making it easier to manage ingress logs and forward them to our SIEM and log management platform—ideally without having to depend so much on the API—would improve the overall experience. Additionally, the structure can get a bit tangled. For example, users are assigned to user groups, which are then linked to device groups, and at scale, it becomes challenging to trace which user is associated with which device group. While this complexity is probably inevitable for large organizations, it would be helpful if there were a more straightforward way to manage these relationships.
What problems is the product solving and how is that benefiting you?
JumpCloud really simplifies the process of managing user access and permissions across all our applications and teams. With the large number of users and apps we have, handling authentication manually would be extremely difficult, but JumpCloud streamlines the whole process. It also saves me a significant amount of time when I need to access machines for audits, and the role-based access controls help us maintain security without unnecessary complications. Everything stays organized and secure, but without the usual complexity. Since we are required to comply with PCI-DSS, trying to meet those standards without the JumpCloud platform would be a real challenge.
v useful for remote org setups
What do you like best about the product?
I am not a tech person - I work in People. And jumpcloud has def made my life easy. My org is all over geographies - so ensuring that tech policies are in place and our data is secured -- JC is top notch here!
What do you dislike about the product?
Your device must be connected to internet for JC to implement its policies. So, for newbies - they take their time to understand this. Its an inevitable issue I think given the age of internet.
What problems is the product solving and how is that benefiting you?
1. Devices across geographies - aids in implementing org tech policies even though I am sitting miles away from the device.
2. Data stays protected even when the device crashes because of JC.
2. Data stays protected even when the device crashes because of JC.
A great product with unfortunate pricing tiers
What do you like best about the product?
Binding users to our Mac computers is wonderfully simple with JumpCloud. The interface is intuitive.
What do you dislike about the product?
We're getting priced out.
You have to pay for JumpCloud top tier to get or maintain access to essential functionality.
Unfortunately, the license that allows us to bind users to computers, RADIUS, SSO/MFA, and logs, will soon require that we renew at a tier that comes with more features that are completely useless since we already have an industry started MDM.
Costs (for us) will soon increase more than 30% if we want to maintain functionality we are used to.
You have to pay for JumpCloud top tier to get or maintain access to essential functionality.
Unfortunately, the license that allows us to bind users to computers, RADIUS, SSO/MFA, and logs, will soon require that we renew at a tier that comes with more features that are completely useless since we already have an industry started MDM.
Costs (for us) will soon increase more than 30% if we want to maintain functionality we are used to.
What problems is the product solving and how is that benefiting you?
JumpCloud provides many AD functions from a tidy cloud dashboard.
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