JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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External reviews are not included in the AWS star rating for the product.
Effective Identity Management with Room for UI Improvement
What do you like best about the product?
I find JumpCloud fairly easy to use. Over the years that we've been using it, I've seen a fair number of improvements that have made the platform even better. It's allowed us to do more and have more enterprise features, which has made JumpCloud itself easier to use.
What do you dislike about the product?
Sometimes the admin interface is really difficult to navigate and understand. Our devices get disconnected from the JumpCloud server, and our users are unable to log in, and then we're unable to recover their account.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to configure company devices and manage identity easily. It's fairly easy to use, with improvements over the years enhancing the platform and letting us do more enterprise tasks.
Comprehensive MDM and IAM Solution in One
What do you like best about the product?
I use JumpCloud as an MDM for macOS and iOS devices and for managing access to SaaS services and Linux servers. JumpCloud solved the problem of streamlining access to different users across many Linux servers. I like that JumpCloud is a unique entry because it combines an Identity Provider and an MDM into one offering. It's essentially a one pane of glass for managing people and devices.
What do you dislike about the product?
Because it does many things, they are sometimes slow to integrate new features. For example, they have still not implemented Apple's DDM feature.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage access on Linux servers and for MDM on macOS and iOS devices. It streamlines access management and combines an identity provider and MDM in one platform.
Streamlined, Intuitive Admin Panel with a Great Modern IT Feature Set
What do you like best about the product?
It includes a great feature set for the things that most affect modern IT, but in a streamlined, super-intuitive and reliable administration panel.
What do you dislike about the product?
I love the product, perhaps the Windows automated laptop enrollment could be as full-featured as the Mac someday.
What problems is the product solving and how is that benefiting you?
It solves 1) how to manage our fleet of enduser devices, 2) how to provide applications to these users, 3) how to ensure a high level of security for our organization, 4) how to easily and quickly empower our users, 5) how to manage shadow IT
Seamless Cross-Platform Management without Intune!
What do you like best about the product?
It can manage Macs, Windows and Linux environments with user access assigned via Okta.
What do you dislike about the product?
The UI is rough with too many layers obscuring what's really happening to a machine.
What problems is the product solving and how is that benefiting you?
We needed to manage Windows machines without needing ActiveDirectory/Intune. We needed to lock out a user immediately if the need arose. We do this in Jamf all the time with easy. None of the Windows experts could figure out how to do this with just Intune. Because we use Okta, we were able to bind a user to the machine and then disable their Okta account when departing.
Solid macOS Integration, but PC Custom Policies Need an Upload Feature
What do you like best about the product?
The macOS integration is solid, and it’s straightforward to push mobile configuration policies.
Pc interghration is some what diffcult , with no upload feature for custom policies
Pc interghration is some what diffcult , with no upload feature for custom policies
What do you dislike about the product?
PC custom policy's. no up load feature.
What problems is the product solving and how is that benefiting you?
MDM
Jumpcloud Made Organization-Wide Authentication Easy—No Onsite Infrastructure Needed
What do you like best about the product?
Jumpcloud allowed us to bypass any onsite infrastructure for authentication across our organization.
What do you dislike about the product?
We are completely handicapped to manage users if the portal is down. This has only happened once, but of course it is when an immediate termination was needed.
What problems is the product solving and how is that benefiting you?
We needed a solution to replace any onsite identity management. This, along with our RMM tool, are the pillars of our IT infrastructure. User provisioning/decommissioning/access management, device policy control, SAS SSO, Cloud Directory control are all extensively utilized within our org. A big bonus is the native device remote assist feature that has saved me numerous times when our standard remote assist platform failed to connect. Having a backup and very useable remote assist platform is amazing. We are also excited to utilize the Cloud RADIUS server when we move offices. Jumpcloud is 10/10 as a platform for a small IT team managing an expansive business.
Streamlined Multiplatform Endpoint Management
What do you like best about the product?
I use JumpCloud for managing our endpoints to ensure our policies are enforced and to have a cohesive single sign-on experience integrated with our identity provider. I appreciate JumpCloud's multi-platform solution that offers feature parity across Windows, OS X, and Linux at a reasonable price. I like the 'single pane of glass' across our endpoints, which makes it easy to deploy and manage enterprise applications and security solutions via the console. This helps ensure our endpoints are running the security agents and have the policies implemented to meet our strict compliance and contractual obligations. The initial setup was fairly straightforward.
What do you dislike about the product?
Previously, we were not able to inventory and track non-managed assets. This feature has just been released and we are looking forward to evaluating the additional functionality.
What problems is the product solving and how is that benefiting you?
JumpCloud helps manage endpoints, enforce policies, and offers a cohesive single sign-on experience. It solves our need for a multi-platform solution with feature parity, especially across Windows, macOS, and Linux, at a reasonable price.
Very Easy to Use and Set Up
What do you like best about the product?
It’s very easy to use and set up. Once you understand how the system setup process works, setting up systems becomes straightforward, and the benefits are amazing.
What do you dislike about the product?
Setup can be challenging at first, especially for new users who are still getting familiar with the interface.
What problems is the product solving and how is that benefiting you?
When you’re managing multiple systems across different locations, this makes it much easier to access remote systems and address issues as they come up.
Perfect for Remote Work, with Room for Improvement
What do you like best about the product?
I like JumpCloud for the transparency and ease of use it offers. It provides great insights on devices and syncs effortlessly with Google Cloud Directory for our user base. I also appreciate how users were able to install the application with ease. The remote assistance, along with patch and operating system deployment features, stand out for their utility.
What do you dislike about the product?
Some of the single sign on options are all or none. We can't deploy them in tiers.
What problems is the product solving and how is that benefiting you?
JumpCloud gives us visibility into our end user fleet of computers, allowing for fast, efficient troubleshooting in a remote work environment.
Standardization of onboardings and management of SaaS/machines with efficient SSO
What do you like best about the product?
Standardization of onboardings and offboardings, SSO with services, mapping of SaaS services that employees use, management of machines
What do you dislike about the product?
the password vault is still very raw, it needs more refinement, many things only work on the mobile app and not on the browser extension
What problems is the product solving and how is that benefiting you?
Standardization of an IDP/MDM for all types of operating systems, environments with Linux, Windows, and Mac can be organized with business users in a much better way.
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