JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
Users and devices are easier to manage than ever with it.
What do you like best about the product?
I use JumpCloud to manage user access every day across our mixed environment which are moslty macOS and a few Linux systems. I think the best part is being able to manage logins, device policies and MFA all in one spot without bouncing between multiple tools. I can get someone on-boarded in minutes and provide them with the right groups and I’m confident they’ll be able to access what they need securely.
What do you dislike about the product?
The admin console can sometimes feel a bit slow and clunky especially when I’m in there doing bulk updates or quickly checking logs. The reporting and audit trails could be a bit more intuitive as I have to click around a couple more times than I’d like to get the details that I want. And while the integrations are robust, some of the deeper configuration options are still tweak and try until you get it right.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud user access across disparate systems was a disaster and there were local accounts everywhere and far too many password resets. Now I have the ability to implement mfa, single sign on and uniform security policies across all devices and applications from a single dashboard.
Effortless to Use and Manage
What do you like best about the product?
Easy to use. easy to manage, very good tool
What do you dislike about the product?
not 100$ support mac and updates but can work with it
What problems is the product solving and how is that benefiting you?
Hwlp us to manage laptops and mobile devices, compliance, policy and more,
Centralized, Secure, and User-Friendly Identity Management
What do you like best about the product?
This product offers centralized identity and access management, making it easier to control user permissions across the organization. Its device management capabilities are robust, contributing to a streamlined experience for both users and administrators. I find the platform easy to use, which enhances overall admin efficiency. Being cloud-native and vendor-neutral adds flexibility, while the zero trust and security features provide an extra layer of protection.
What do you dislike about the product?
Advanced security features and device management options are typically reserved for the more expensive, higher-tier plans. As your organization grows and you need to manage hundreds of users and devices, the costs can increase rapidly.
What problems is the product solving and how is that benefiting you?
Traditional directory services (like Active Directory) often require on-prem servers, complex infrastructure, and may not support modern cloud/devices well.
With JumpCloud you can reduce or eliminate much of that infrastructure.
With JumpCloud you can reduce or eliminate much of that infrastructure.
Robust, Reliable, Production Ready IAM
What do you like best about the product?
JumpCloud is an incredibly straightforward yet powerful identity and access management solution. It's simple yet reliable & robust enough for every integration we have. The RBAC (role-based access control) are well designed, making delegation and access scoping very friendly.
Integration with MDM, MFA, and SSO is smooth and consistent, with minimal configuration overhead. Overall, JumpCloud has become a stable and dependable core of our production environment, offering enterprise-level control without complexity.
Integration with MDM, MFA, and SSO is smooth and consistent, with minimal configuration overhead. Overall, JumpCloud has become a stable and dependable core of our production environment, offering enterprise-level control without complexity.
What do you dislike about the product?
The testing features to confirm OIDC and the group enforcement can be limited, it would be good to test RBAC before enforcing in a structured way which tells you the implications before committing prod changes.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines identity, device, and access management across all clients, giving our MSP secure, scalable control with strong RBAC and integrations that saves time, reduces risk, and is very scalable.
Intuitive and Insightful Platform with Smooth Experience, Minor Update Lags
What do you like best about the product?
There are many things to appreciate about Jumpcloud. Ease of Integration, Features such as comprehensive insights into users' systems stand out, and the administration portal is very intuitive. Customer Support are very reactive to my queries. Most of its processes are also seamless, making the overall experience smooth.
What do you dislike about the product?
I believe that during update rollouts, there may be occasional lags, though they are hardly noticeable. I'm confident that the team is continuing to work on improving this aspect.
What problems is the product solving and how is that benefiting you?
They encountered a few issues with Apple IDs & report creation, but their support team responded quickly. It's rare to find such real-time assistance with other application support these days.
All-in-One Solution with Challenging Troubleshooting
What do you like best about the product?
This solution brings everything together in one place, including identity management, MDM, and integrations. It is relatively easy to use and implement once you have the hang of it.
What do you dislike about the product?
There are times when things simply stop working, and troubleshooting becomes necessary. In my experience, it's often faster to start over and reconfigure everything from scratch rather than rely on their support team for help.
What problems is the product solving and how is that benefiting you?
Having an MDM platform that can manage all types of endpoints, while also providing SSO support for each of them, is extremely valuable.
All-in-One Directory Solution with Seamless Integration and Powerful Controls
What do you like best about the product?
JumpCloud provides a true all-in-one directory platform that centralizes identity, device, and access management without relying on a traditional on-prem AD. I especially like the seamless integration between user directory, MDM, SSO, and RADIUS — all managed through a single, clean admin console. The JumpCloud agent is lightweight yet powerful for enforcing password policies, MFA, and compliance controls across macOS, Windows, and Linux.
What do you dislike about the product?
The main downside of JumpCloud is that some workflows feel fragmented or limited compared to mature enterprise solutions. For example, the MDM and policy management capabilities are still evolving — they cover common use cases well, but lack the fine-grained configuration depth of platforms like Intune or JAMF. Reporting and audit exports could also be more flexible, especially for larger orgs that need granular historical logs or API access to raw event data.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing users, devices, and access across a hybrid SaaS environment without relying on legacy Active Directory or multiple disconnected tools. It consolidates directory services, MDM, SSO, and RADIUS into one platform — giving us unified visibility and control over user identities and devices.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
Effortless Profile Management, but User Tab Could Be Simpler
What do you like best about the product?
Easy password resets and ability to change a user profile seamlessly
What do you dislike about the product?
Sometimes the manage users tab can be a little too much . Maybe more simple?
What problems is the product solving and how is that benefiting you?
Easy user management and easy pw resets forbuswrs
Great SSH Key Management with SSO, But Interface Needs Improvement
What do you like best about the product?
The feature we rely on most is the ability to keep our SSH keys on the jump host synchronized with SSO. This functionality has significantly reduced the amount of manual work required in our process and has helped us maintain compliance.
What do you dislike about the product?
There are two separate logins or interfaces for admin and regular users, which can be confusing. I also noticed a strange glitch: if a password isn’t set before enabling federation for a user, their passwords won’t sync properly. Overall, I find the interface as a whole is not particularly user-friendly.
What problems is the product solving and how is that benefiting you?
The platform offers features for managing user access, including adding and removing users, as well as ensuring security compliance. These capabilities help maintain control over who can use the system and support adherence to security standards.
Intuitive UI and Seamless Access, but Setup Could Be Smoother
What do you like best about the product?
The user interface is clean, intuitive, and easy to navigate. I really appreciate the mobile app — it’s simple to use and allows me to log into my desktop without any hassle. Since I already have many passwords memorized, this platform is ideal for working across multiple computers and locations. The ability to create multiple folders has also been especially helpful (e.g., a personal folder, a shared folder with admin, and shared folders with other team members). It makes it easy to access exactly what I need, whether I’m on my personal laptop while traveling or on my work desktop. I haven’t explored all of JumpCloud’s capabilities yet, but I look forward to utilizing more of its features over time.
What do you dislike about the product?
The installation and initial setup process required a bit of extra navigation. This may have been due to compatibility issues, but once everything was configured, the platform ran smoothly.
What problems is the product solving and how is that benefiting you?
Our company works across multiple platforms, often with several accounts under the same system. Since our IT administrator now works PT and most of our team operates remotely, we frequently encountered issues such as login difficulties and password updates. JumpCloud has helped streamline this process by allowing us to manage and grant access to these accounts more efficiently, reducing downtime and minimizing the need to rely on IT for every access-related issue.
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