We use jumpcloud for MFA to our Private Cloud.. Great product
What do you like best about the product?
It just works .. I can't think of any issues that we have had with it since we have launched our latest VMware multi-tenant cloud.
** I updated my profile with my actual name (missed that section earlier.. here is my linkedIN https://www.linkedin.com/in/jeff-collins-4b17464/
What do you dislike about the product?
I honestly don't have anyting bad to say about JumpCloud, it's been a great value add to our service.
What problems is the product solving and how is that benefiting you?
MFA access to our VMware Cloud
JumpCloud is a great time saver
What do you like best about the product?
JumpCloud is easy to use and administrate.
What do you dislike about the product?
Nothing yet. I have no complains at this time.
What problems is the product solving and how is that benefiting you?
It eliminates multiple applications/tools that we would have to use if we did not have JumpCloud.
Great product for managing devices and users
What do you like best about the product?
JumpCloud makes it easy to manage user devices, grant access to 3rd party services via oauth, saml and ldap. Very nice to have so many options available in one product.
What do you dislike about the product?
Some documentation could be improved on, but chat support is very helpful.
What problems is the product solving and how is that benefiting you?
Centralizing device management and user access.
Jumpcloud Makes my job easier
What do you like best about the product?
Identity management is a great tool to have.
What do you dislike about the product?
The premium support could use some work.
What problems is the product solving and how is that benefiting you?
It makes our day to day management easier.
Excellent integrative platform
What do you like best about the product?
very easy to use. accessible for multiple platforms. Excellent customer service. Easily integrated with all of work programs. I use it each day a week.
What do you dislike about the product?
the safety features could have been easier to implement on my iphone
What problems is the product solving and how is that benefiting you?
it was difficult to use the multifactor authentication
best MDM Sollution
What do you like best about the product?
support on all platforms, os types, and very user-friendly. specially managing the Windows device are very easy with this tool
What do you dislike about the product?
there is no any limitation that can be highlight
What problems is the product solving and how is that benefiting you?
MDM Sollution is implimented and solving all issues, we have 300+ unmanaged windows device that are managed by jumpcloud very easily. all the configuration profile are set up to push the config very easily to all the devices
Secure User Experience
What do you like best about the product?
I like that it houses all my company applications in a secure manner
What do you dislike about the product?
Not much, JumpCloud works as advertised and has dual factor authencation
What problems is the product solving and how is that benefiting you?
JumpCloud solves security issues when accessing applications for work. It allows me access to all the applciations I need to do my job.
Manage multiple cloud platforms seamlessly with unified credentials
What is our primary use case?
I primarily use JumpCloud for managing multiple cloud platforms with a single set of credentials. It is utilized by my clients who work on platforms like AWS, Azure, and GCP, and who need seamless access across these.
It helps avoid the need to manage multiple credentials by using unified credentials for various cloud accounts.
What is most valuable?
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts.
Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.
What needs improvement?
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
For how long have I used the solution?
I have been working with JumpCloud for almost five years.
What do I think about the stability of the solution?
I rate the stability of JumpCloud ten out of ten. The stability has been very valuable for my customers, especially in scenarios where they are using more than one account. I often recommend AWS SSO or open-source JumpCloud for clients needing a stable solution.
What do I think about the scalability of the solution?
The scalability of JumpCloud depends on the platform. With AWS SSO, it is ten out of ten; however, its scalability may vary with third-party tools based on subscription type, number of accounts, and users.
How are customer service and support?
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
How would you rate customer service and support?
How was the initial setup?
The initial setup of JumpCloud is very easy. I need to download SAML configuration and integrate it with the JumpCloud platform. It's a simple process, especially with AWS providing guidance through documentation and videos.
What's my experience with pricing, setup cost, and licensing?
AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper than AWS. However, it depends on the features I receive for the price.
What other advice do I have?
For users with fewer than three accounts, you may use AWS's switch role feature instead of JumpCloud or SSO. However, for multiple cloud platforms or users, JumpCloud or SSO is advisable for managing accounts seamlessly.
I rate JumpCloud eight out of ten based on the pricing.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Overall experience is excellent 👌👌👍
What do you like best about the product?
With the help of jump cloud security of user's device is enhanced and easy to manage device's remotely as an system administrator
What do you dislike about the product?
With Debian based operating system have some minor issues but support team is good so I don't say anything is wrong or dislikes about jumpcloud
What problems is the product solving and how is that benefiting you?
With the help of jump cloud security of user's device is enhanced and easy to manage device's remotely as an system administrator
JumpCloud | New way of Device Management
What do you like best about the product?
JumpCloud helps us managing end-points easily with features like Patch management, User Account management. Also the USP here is it supports all the major platforms like Windows, Apple, Linux so basically you are covered as an organization.
What do you dislike about the product?
Not much I guess. It offers so many great features and easy to implement.
What problems is the product solving and how is that benefiting you?
Device management is a big challenge right now in the industry and here JumpCloud is solving it seamlessly. Also it helps managing all the major platform like Windows, Mac and Linux that is quite rare.
