JumpCloud
JumpCloud, Inc.External reviews
3,697 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud Experience Review
What do you like best about the product?
Secure Authentication: It supports multi-factor authentication (MFA) and single sign-on (SSO), making it easier to secure access to applications and services while improving user experience.
What do you dislike about the product?
While it's a solid solution for our organization, these are some areas where users have expressed dissatisfaction. It’s still a powerful tool, but not necessarily the right fit for every organization.
What problems is the product solving and how is that benefiting you?
The platform’s ability to centralize identity management would save time and reduce administrative overhead. Additionally, the scalability of a cloud-based system would allow me to easily grow the organization’s IT infrastructure without the need for additional on-premises hardware or complex configurations.
Jumpcloud is easy to navigate and use.
What do you like best about the product?
Jumpcloud is easy to navigate on the daily basis. Also, it is easy to use since you don't have to toggle a lot to use.
What do you dislike about the product?
I hope Jumpcloud should have strengthen its offline to support signal glitch.
What problems is the product solving and how is that benefiting you?
For headcount management
JumpCloud Review
What do you like best about the product?
JumpCloud implements Zero Trust principles by requiring identity verification at every access point, enhancing security without sacrificing convenience.
What do you dislike about the product?
Reporting and analytics features are somewhat basic compared to larger enterprise tools, which could be a limitation for organizations needing in-depth data.
What problems is the product solving and how is that benefiting you?
Problem: Remote and hybrid work environments require secure and seamless access to resources from anywhere.
Benefit: JumpCloud enables secure remote access to systems and applications while enforcing device compliance and access policies, ensuring productivity without compromising security.
Benefit: JumpCloud enables secure remote access to systems and applications while enforcing device compliance and access policies, ensuring productivity without compromising security.
JumpCLoud Review
What do you like best about the product?
Ease of use and It organize all the apps
What do you dislike about the product?
The downside of the JumpCloud is nothing
What problems is the product solving and how is that benefiting you?
The JumpCloud Solves a lot of problem for our team, it organize our apps and with the SSO, remembering our password is easier.
Positive and Improvement
What do you like best about the product?
Its intuitive interface and well-documented features make it accessible for both seasoned IT professionals and smaller teams.
What do you dislike about the product?
While the interface is generally intuitive, some advanced features (e.g., custom scripts or policies) may require more technical expertise to configure effectively.
What problems is the product solving and how is that benefiting you?
Managing users across multiple platforms, devices, and applications can be complex, especially in hybrid or remote work environments.
Awesome! Easy to use
What do you like best about the product?
Centralized Identity Management:
JumpCloud’s Directory-as-a-Service provides a cloud-based directory platform that works across multiple systems (Windows, macOS, Linux), applications, networks, and file storage systems.
JumpCloud’s Directory-as-a-Service provides a cloud-based directory platform that works across multiple systems (Windows, macOS, Linux), applications, networks, and file storage systems.
What do you dislike about the product?
Learning Curve:
The platform is feature-rich, but new users (especially those unfamiliar with cloud-based directories) may find it overwhelming to set up and manage initially.
The platform is feature-rich, but new users (especially those unfamiliar with cloud-based directories) may find it overwhelming to set up and manage initially.
What problems is the product solving and how is that benefiting you?
Fragmented Identity Management:
Traditional solutions like Microsoft Active Directory are often limited to on-premises or Windows-only environments.
How JumpCloud helps: It provides a Directory-as-a-Service that works across cloud apps, on-prem resources, and multiple operating systems (Windows, macOS, Linux).
Traditional solutions like Microsoft Active Directory are often limited to on-premises or Windows-only environments.
How JumpCloud helps: It provides a Directory-as-a-Service that works across cloud apps, on-prem resources, and multiple operating systems (Windows, macOS, Linux).
Jumpcloud Review
What do you like best about the product?
Unlike traditional on-premises solutions like Active Directory, JumpCloud is cloud-native. This eliminates the need for physical servers, making it easy to scale and maintain, especially for remote-first or hybrid organizations.
What do you dislike about the product?
Some users find the pricing model to be on the higher side, especially as organizations scale and add more users and devices. The costs can add up quickly, which may be a concern for smaller businesses or startups.
What problems is the product solving and how is that benefiting you?
Remote Work Enablement:
Problem: Managing and onboarding/offboarding remote employees can be inefficient and insecure without a cloud-based system.
Benefit: JumpCloud’s remote provisioning and deprovisioning capabilities ensure employees can be added or removed from systems and applications promptly. This simplifies IT workflows, reduces administrative overhead, and enhances the remote onboarding process.
Problem: Managing and onboarding/offboarding remote employees can be inefficient and insecure without a cloud-based system.
Benefit: JumpCloud’s remote provisioning and deprovisioning capabilities ensure employees can be added or removed from systems and applications promptly. This simplifies IT workflows, reduces administrative overhead, and enhances the remote onboarding process.
The windows MDM that gets the job done!
What do you like best about the product?
First, I’m only using it to manage Windows devices, so I can’t speak to its performance on other platforms.
JumpCloud uses an agent to manage Windows devices, not just the MDM framework. This has allowed me to set the user to non-admin while still being able to perform all administrative tasks.
It also integrates seamlessly with Chocolatey, making it easy to deploy and update any apps from the catalog.
Additionally, it fully integrates with Okta, allowing users to log in to their Windows devices using the same SSO password.
JumpCloud also offers built-in security policies that I can enable with a single click, such as USB access control, BitLocker, screen lock, etc.
Lastly, it supports upgrade rings, which makes pushing security updates a breeze.
JumpCloud uses an agent to manage Windows devices, not just the MDM framework. This has allowed me to set the user to non-admin while still being able to perform all administrative tasks.
It also integrates seamlessly with Chocolatey, making it easy to deploy and update any apps from the catalog.
Additionally, it fully integrates with Okta, allowing users to log in to their Windows devices using the same SSO password.
JumpCloud also offers built-in security policies that I can enable with a single click, such as USB access control, BitLocker, screen lock, etc.
Lastly, it supports upgrade rings, which makes pushing security updates a breeze.
What do you dislike about the product?
The UI could be improved a bit.
It would be great if there was better integration with Office365 apps to install only the necessary ones.
Other than that, I don’t have any major complaints.
It would be great if there was better integration with Office365 apps to install only the necessary ones.
Other than that, I don’t have any major complaints.
What problems is the product solving and how is that benefiting you?
App updates.
User non-admin.
User non-admin.
Intuitive product
What do you like best about the product?
JumpCloud is a tool with easy usability, both for the administrator and the user.
What do you dislike about the product?
Although it is an easy tool to use, for the administrator, the front of the page has a lot of information. I believe that the information and searches could be more organized.
What problems is the product solving and how is that benefiting you?
Gave more autonomy to users to perform password resets for their accounts, allowing the support team to address other issues.
Simplify your access
What do you like best about the product?
As Support, what I liked the most was the ease during support, spending less time accessing everything through a single platform, not to mention the ease of integration and the number of resources available at our reach. Another point to add is the ease of implementation due to the platform already having a range of pre-configurations and rules. Our support became simpler to resolve, consequently making the end user's life easier as well.
What do you dislike about the product?
No considerations to be made, as I had no issues with access or support.
What problems is the product solving and how is that benefiting you?
Problems with access requests, MFA reset due to equipment change, application of rules to Windows and iOS devices, and security policies.
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