JumpCloud
JumpCloud, Inc.External reviews
3,697 reviews
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One of the best tools out there
What do you like best about the product?
I like the way its build...its eays for me to use, its easy to understand and has all we need daily
What do you dislike about the product?
Probably pricing model can be changed, or adapted also to small companies
What problems is the product solving and how is that benefiting you?
We use it daily, problems we solve depens on the tickets we get...but mostly user and device management, remote support etc
Very good experience as its features contribute greatly to my goals.
What do you like best about the product?
I like it a lot because it greatly contributes to the ease of access to the tool. Its implementation and support are very good for use.
What do you dislike about the product?
It's not something I don't like, but it could be simplified in some interactions, yet nothing that isn't adaptable.
What problems is the product solving and how is that benefiting you?
Access Issues / password re-registration / performing access reconfigurations
Access control management
What do you like best about the product?
Easy management for access control to create authentication right for user, terminate application session remotely and to create access policies.
What do you dislike about the product?
Complex to learn and train all the various acess option in one day.
What problems is the product solving and how is that benefiting you?
SSO login option integration with several IT stack. Protect system from unidentified identities tried to acess the system from authenticated identity key.
First time using JumpCloud
What do you like best about the product?
Easy to follow UI
SSO
MFA
User Management
Device Management
SSO
MFA
User Management
Device Management
What do you dislike about the product?
Sometimes the JumpCloud agent the device get corrupted and we cannot manage the device.
What problems is the product solving and how is that benefiting you?
User and Device Management
Very interesting tool
What do you like best about the product?
Number of different features that an Admin can use while using this tool is amazing. You have different tools in one.
What do you dislike about the product?
Currently we are having some minor issues withsoftware management and remote lock of the devices. Support isvery friendly but not having these two features when needed its a minus.
What problems is the product solving and how is that benefiting you?
Day to day bussines tasks...from user management to device management, nicely integrated with different softwares....
practice
What do you like best about the product?
practicality and easy learning for all users.
What do you dislike about the product?
user search bar, is not functional.
What problems is the product solving and how is that benefiting you?
resetar senhas
Very practical and safe
What do you like best about the product?
Practicality and reliability. Jumpcloud is easy to use once you get the hang of it.
What do you dislike about the product?
It could be more intuitive for some functionalities.
What problems is the product solving and how is that benefiting you?
Helping in the migration of applications and control of employees.
Jumpcloud is a very good Cloud directory platform but will need some improvement
What do you like best about the product?
Jumpcloud simplify my resources and devices management through cloud directory. Compared to using my AD previously, Jumpcloud make the user onboarding, management, devices management and policy management easier.
A user-based password management also is a useful page to help our team to reduce workload in managing user's authentication, where rather than the IT support ding the changes, user can help themself to change their own password.
Customer support also plays a good role and support me very well during our implementation stage.
A user-based password management also is a useful page to help our team to reduce workload in managing user's authentication, where rather than the IT support ding the changes, user can help themself to change their own password.
Customer support also plays a good role and support me very well during our implementation stage.
What do you dislike about the product?
The reporting part. Every implementation need a good reporting especially when it involved presenting the current status of my Jumpcloud deployment to my stakeholders (e.g. my bosses. directors, auditors).
While Jumpcloud have a good improvement in term of user onboarding report and devices, Jumpcloud might need more to focus on improving the reporting for policy management, such as a specific dashboard to shows the policy implementation analytics. (e.g. how many policy got implemented vs how many fail, reason of failing, percentage of success policy in policy group/device group, an info button when policy fails, showing what is failing, suggesstion on how to solve the issue). This will be useful when my boss ask me "what the success percentage of our current deployment? whats the top most fail policy we encountered?"
Another page that might be useful is a tree page to show a connection between device group, policy group, and user group. This will help my new team member how just join the team to understand and analyse our company Jumpcloud structure for ongoing support.
While Jumpcloud have a good improvement in term of user onboarding report and devices, Jumpcloud might need more to focus on improving the reporting for policy management, such as a specific dashboard to shows the policy implementation analytics. (e.g. how many policy got implemented vs how many fail, reason of failing, percentage of success policy in policy group/device group, an info button when policy fails, showing what is failing, suggesstion on how to solve the issue). This will be useful when my boss ask me "what the success percentage of our current deployment? whats the top most fail policy we encountered?"
Another page that might be useful is a tree page to show a connection between device group, policy group, and user group. This will help my new team member how just join the team to understand and analyse our company Jumpcloud structure for ongoing support.
What problems is the product solving and how is that benefiting you?
Mass coverage of users management when they want to onboard and offboard from the company. Our previous practice put a lot of man power and effort in order to onboard and offboard a user while in Jumpcloud, we just need to disable the user to cut all his/her access.
Unified access management
What do you like best about the product?
A great way to unified access management with identity and MDM management from legacy systems. Instead of using a bunch of different platforms, you can use JumpCloud for everything like managing all your devices, handling your single sign-on and other apps, and even setting up security policies. It's like the ultimate allinone IT toolkit.
What do you dislike about the product?
Jumpcloud provides basic reporting and visibility, but the reporting features are limited in depth and customization. Generating detailed, meaningful reports often requires manual workarounds, and consolidating data on user activity, device compliance, or security events into a single, intuitive dashboard can be challenging. Visibility into device inventory is also incomplete, making it difficult to obtain a centralized view of applications installed across endpoints. These gaps complicate auditing, security monitoring, and compliancparticularly in regulated industries and can force administrators to spend extra time gathering and reconciling data, which reduces efficiency and increases the risk of oversight
What problems is the product solving and how is that benefiting you?
Managing a companys computers, user accounts, and passwords across multiple applications can be inefficient and error-prone. Jumpclouds principal advantage is that it consolidates these functions into a single platform, allowing administrators to manage employees, devices (PC and Macs), and applications from one centralized interface. This unified approach simplifies IT operations and reduces administrative overhead, while improving security by providing a single control point for access management. For organizations seeking to streamline device and identity administration, jumpcloud offers a clear operational and security benefit.
A good product for Remote setup
What do you like best about the product?
The product unable the IT admin team to take care of security infrastructure from remote and on cloud.
What do you dislike about the product?
Some issues are very hard to resolve. The product is still need to provide robust knowledge base.
What problems is the product solving and how is that benefiting you?
We did not have any company password policy . We wanted to make sure that softwares used by employees are secure. The problem was solved by Jumpcloud
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