Platform-Agnostic IT: Secure, Configure, and Ship Laptops Anywhere with JumpCloud
What do you like best about the product?
JumpCloud's "killer feature" is its platform agnosticism, treating Mac and Linux users on par with Windows users. It transforms a chaotic, multi-vendor IT stack into a single, clean dashboard, effectively acting as a "force multiplier" for small teams. It’s the best choice if you want to ship a laptop anywhere in the world and have it fully secured and configured without ever physically touching the device.
What do you dislike about the product?
Its primary drawbacks are feature shallowness compared to specialized tools, such as the lack of deep macOS controls in Jamf or the advanced identity governance in Okta.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of fragmented IT by consolidating identity, device management, and security into a single cloud-native platform.
Empowers Non-IT Teams with Ease
What do you like best about the product?
I really appreciate the granularity JumpCloud offers, allowing me to control both small and big things effectively. As someone who isn't an IT technician, I find it especially valuable that I can log in, understand it, and make it work without needing an IT department. The user-friendly interface gives us the autonomy to manage IT ourselves, which is crucial since our focus is elsewhere in the organization. It means we can handle 40 to 50 devices without making IT management a big part of our jobs, so we can concentrate on our actual work. We've been able to make it work for us, and so far, we're very pleased with it.
What do you dislike about the product?
The UI could do with some updating.
What problems is the product solving and how is that benefiting you?
JumpCloud helps manage many computers in a non-IT department, providing a simple interface and autonomy. It allows us to monitor, control, and secure our assets, making it manageable for someone like me, freeing us to focus on our core work.
Smooth, Hassle-Free Access to All My Apps in One Place
What do you like best about the product?
I can log in to all my apps in one place, which makes access simple and consistent. Adding or removing apps is straightforward, and it fits well into my daily use. Overall, the login experience is smooth and hassle-free.
What do you dislike about the product?
The admin login is separated from the user login. As an admin, this forces me to sign in differently, using a separate MFA app, which makes things more complicated and makes my life harder.
What problems is the product solving and how is that benefiting you?
SOC 2 compliance. Easy onboarding and offboarding for team members.
Has the Functionality We Need and Is Easy to Operate
What do you like best about the product?
It has the functionality that I want for our needs, and is fairly easy to operate
What do you dislike about the product?
Withing what we use of JumpCloud nothing comes to mind that I dislike
What problems is the product solving and how is that benefiting you?
Identity management, remote support
All-in-One Solution with Effortless Usability
What do you like best about the product?
I like using JumpCloud as a one-place solution for handling MDM, IdP, Password Manager, and SSO. It solves the problem of having to use different tools or those with confusing GUIs. JumpCloud is simple, works, and feels great! I appreciate the ease of use and that it just works, which is not something I can say about the competition. The initial setup was very easy.
What do you dislike about the product?
The password manager, it lacks a lot compared to the competition!
What problems is the product solving and how is that benefiting you?
I use JumpCloud as a one-stop solution for MDM, IdP, Password Manager, and SSO. It solves the problem of using different tools with confusing GUIs by providing a simple and effective interface.
Unified directory and access control have simplified audits and secured single sign-on
What is our primary use case?
JumpCloud serves as my master Active Directory. I manage all user accounts and assets via JumpCloud, and we have access controls built into JumpCloud for managing cloud applications, using a single sign-on for many of our SaaS applications.
My main use case also includes using SSO with SCIM for integration, and we are using JumpCloud password management solution.
How has it helped my organization?
JumpCloud has positively impacted our organization by serving as our main Active Directory service, tying a lot of application access to JumpCloud, meaning users have to log in to JumpCloud to access those applications. If JumpCloud is down, many SaaS applications won't be accessible, and many users cannot log in.
What is most valuable?
In my experience, the best features JumpCloud offers are simple directory integration and good insights about our audit-related data for user login, which are available in the directory logs. We don't need to struggle to get those logs the way we do with Microsoft Active Directory, and we can use many filters in the dashboard to get those log details easily, along with a straightforward SSO setup that can be completed in just a few steps for many applications.
Whenever we are onboarding new SaaS applications or any new application our company is going to use, we simply set up the SSO. It's not a day-to-day setup, but when a new application comes, there is some work involved. The directory service logs are very useful for compliance audit purposes, and we use those on a monthly and weekly basis to fetch the reports, but not on a daily basis.
What needs improvement?
We started using JumpCloud Password Manager more than a year ago, and I feel some improvements are needed on this password management solution compared to other solutions, as we previously used LastPass. It feels JumpCloud needs improvement, especially since the browser extension does not always work properly and sometimes takes more time.
For how long have I used the solution?
I have been using JumpCloud for four years.
What do I think about the stability of the solution?
JumpCloud is very stable. I don't have any issues with JumpCloud's stability or scalability; it scales very quickly.
What do I think about the scalability of the solution?
JumpCloud scales very fast, and we have not seen downtime.
How are customer service and support?
Customer support from JumpCloud is very quick. Since adopting JumpCloud, I have noticed specific outcomes including very fast support; we get immediate support if something is not working properly, and it has minimal downtime. I have never faced significant downtime on JumpCloud, although I think I've faced a couple of instances, but they were resolved very quickly, so there is no problem with downtime.
Which solution did I use previously and why did I switch?
I previously used Microsoft Active Directory for a while, but it does not act as a cloud directory. Microsoft Active Directory is a directory service, and it lacks other features such as SSO, JumpCloud Password Manager, and access controls.
What was our ROI?
JumpCloud saves us money in some features, such as the password manager, as we can keep everything in one place, which definitely saves money for our company.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
Which other solutions did I evaluate?
Before choosing JumpCloud, I evaluated Microsoft as an option.
What other advice do I have?
My advice for others looking into using JumpCloud is that if a person is looking for a directory solution that combines single sign-on identity and password management, this will be the best option. I would rate my overall experience with JumpCloud a 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Now we can manage our employees and devices without extra risk
What do you like best about the product?
JumpCloud acquires proper shine regarding the maintenance of security policies in the business. I rely on it to store user credentials and access to the device in accordance with the company policies. It is integrated with such tools as Google Workspace that can be used to maintain compliance. I am also a frequent user of it as it helps to minimize the violation of the policies and prepare the audits. The effect is important to my business as the more security gaps there are the more there will be surprises in the future.
What do you dislike about the product?
What I do not appreciate about JumpCloud is the inflexibility of certain settings when in place. Internal requests may take time because of additional validation procedures involved in the process of change. There are also loopholes that need third-party tools which add overhead. Customer support performs its work, but delays may influence the access of the employees. All in all, these problems cause tension when updating and sometimes they can cripple regular activities.
What problems is the product solving and how is that benefiting you?
The greatest issue JumpCloud addresses is user access control that does not require constant cleaning up. It assists in avoiding archaic accounts and dangerous permission. My colleagues do not waste as much time asking something to be fixed and day-to-day operations are more stable. It is helpful to the business as it minimizes the mistakes and increases internal confidence. That uniformity makes the task of anyone simpler and reduces the stress levels when handling the accounts.
Smooth Identity Management for Compliance
What do you like best about the product?
I like the clear separation of user identity and device ownership in JumpCloud for better control. It smoothly handles identity edge cases such as re-hire or role reversion. Also, the initial setup of JumpCloud was fast.
What do you dislike about the product?
I don't like the advanced identity risk scoring; it needs to highlight users with elevated exposure better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with access governance in compliance-driven industries and addresses security gaps during mergers without full IT integration.
Stable Performance with Smooth Setup
What do you like best about the product?
I like JumpCloud for its stable performance during peak login times, like shift changes or global rollouts. The initial setup was smooth.
What do you dislike about the product?
I don't like the slower agent update cycle, it'd be nice to have faster updates with clearer version change summaries.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity control for third-party support teams, enabling access to internal tools during incidents.
Great Cloud Management for Users, Devices, and Policies
What do you like best about the product?
The fact that users, devices policies and stuff can be managed from the cloud is great tbh
What do you dislike about the product?
Might not always be user friendly for beginners and also the pricing may get confusing at times. That should be improved.
What problems is the product solving and how is that benefiting you?
Helps me to authenticate the users on my app easily. But it helps me with a bunch of other stuff as well.
