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JumpCloud

JumpCloud, Inc. | 1

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External reviews

3,078 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    BALA S.

JumpCloud Cloud Directory Features

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Ease to intergrate with Existing Directories (Microsoft and Cloud Directories)
Got very good customer Support for quires
Device Management has bundle of feature includes Code Execution, Remote Login, etc.
User authentication implementation was ease with SSO
What do you dislike about the product?
Some cases JumpCloud Password management application take more time to sync. Which is hard to relay and wait.
What problems is the product solving and how is that benefiting you?
User Management across variour products


    Joshua G.

Good platform... when it works

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
I have a heterogeneous environment, with Windows, Mac, and Linux users. JumpCloud is one of the few platforms that (in theory) supports every operating system.
What do you dislike about the product?
The platform is buggy and support is awful! Their first tier support seems to be based largely in India and work Indian hours. That's not great for folks in the Western Hemisphere. Then, after reporting bugs in the platform with steps to reproduce each issue, you still only have about a 50/50 chance of those bugs getting fixed.
What problems is the product solving and how is that benefiting you?
MDM is required in order to pass a SOC2 audit, so JumpCloud MDM checks that box.


    Anthony J.

Best solution for Enterprise IT

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
The ability to use it for SSO is a serious time saver. Jumpcloud does all the heavy lifting, with little to no configuration required, so users can log into all of your SaaS products through one portal. It is truly the best SSO solution on the market. Plus, the dashboard is easy to navigate and user-friendly. You can't get any better!
What do you dislike about the product?
For the brief time I've used JumpCloud, I've had no issues. I don't use it daily, but I'm impressed so far. I would also like it if Jumpcloud included Workflows.
What problems is the product solving and how is that benefiting you?
We currently are using Jumpcloud as our Device Management solution.


    johnny c.

Nuevas funciones , fácil de usar , experiencia unica

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
JumpCloud es una plataforma integral de gestión de identidades, accesos y dispositivos que ha transformado la manera en que las organizaciones administran sus infraestructuras de TI. Con una calificación de 4.5 sobre 5 en G2, basada en más de 2,900 reseñas, se destaca por su robustez y versatilidad.
What do you dislike about the product?
Tal vez que deben incluir de forma propia más versiones en otros idiomas ya que es una plataforma que se usa en muchos lados hoy en dia
What problems is the product solving and how is that benefiting you?
Algunos tiempos son lentos en la carga de datos


    Kauan L.

Kauan Izidio Lopes - Analista de Suporte / Trabalho com JumpCloud

  • February 13, 2025
  • Review provided by G2

What do you like best about the product?
Oque eu mais gostei na utilização do jumpcloud foi a facilidade, velocidade na integração com outros softwares como o Office, Google e o Slack. Principal função utiliza são as automações através de códigos que podemos executar a distância na máquina para configurações específicas ou instalação de programas.
What do you dislike about the product?
Único ponto que foi identicado é a demora quando pedimos para executar alguma tarefa através do painel admin.
What problems is the product solving and how is that benefiting you?
Esta resolvendo problemas como gestão de acessos e usuários, inventário, automação e segurança de senhas.


    Alex P.

Best all-in-one solution for identity and mdm management

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
It seems to check all of the boxes that are typically a headache for IT admins. Identity management, self service portal, server management, insights and mdm,
What do you dislike about the product?
Can be expensive depending on how many users you have
What problems is the product solving and how is that benefiting you?
User management across servers was a manual and tedious task prior to jumpcloud. Also left me open to attacks from previous users that I may not have removed on time.


    Rodrigo B.

Great partner who understand our challenges

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Centralizing all user access in a single portal provides access and security for our company apps.
What do you dislike about the product?
It took some time to have some needed product updates, but they delivered it.
What problems is the product solving and how is that benefiting you?
Increased governance in our platform and PCI/SOC1/SOC2 certifications.


    Ramanuj S.

Reliable and quick to Integrate

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Jumpcloud provides centralized access and management.
It provides SSO, SAML and LDAP features to integrate with your applications and provide UI to login every applications at a single entry point.
What do you dislike about the product?
Jumpcloud should provide enhanced Api access for automation.
Also it should provide built in templates for server patching and automation tools.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us managing all the organization users in one place and provide them centralized access and management
Jumpcloud helps us managing SSH access to our linux servers and convinient way for end users to rotate their keys.
Jumpcloud helps us in patching our servers with script automations.
Jumpcloud helps us to access all applications at single screen.


    Information Technology and Services

Smooth

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
Its very cost effective and even the free version has many features, It has MFA, Easily integrates Active Directory, UI is very user friendly.
What do you dislike about the product?
Customer service can be a bit slow sometimes.
What problems is the product solving and how is that benefiting you?
Enhanced security.


    Information Technology and Services

Jumpcloud a better access service

  • February 13, 2025
  • Review verified by G2

What do you like best about the product?
If you are in the it industry and have the use case of access management for users and devices.
It is very easy to use to access and implement it. Integration is also very easy as you just need to add the jump cloud services in the server and you are good to go. We use jumpcloud very frequently as it is implemented all of our enviorments. Customer support is also easy to reach and understands if required.
What do you dislike about the product?
The UI is easy to understand but takes some time to get into it.
It is a cloud based service so can be difficult for full on premessis implementation.
What problems is the product solving and how is that benefiting you?
Jumpcloud is a great replacement for old access management tools as it replaces the complex implementation of old tools.