JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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Easy stock management
What do you like best about the product?
Easy management of actions, simplicity to be able to execute improvements within the organization
What do you dislike about the product?
Knowledge base and support material are not as clear as a technical user would like.
What problems is the product solving and how is that benefiting you?
IAM
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
User friendly
What do you like best about the product?
IDP, SSO ,password manager and integration
What do you dislike about the product?
profiles and policies payloads does not have all the required settings.
reporting is bit complicated.
reporting is bit complicated.
What problems is the product solving and how is that benefiting you?
SSO and password management
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
Amazing Software
What do you like best about the product?
Flexibility and Support is great. The team at jumpcloud excels.
What do you dislike about the product?
The downsides would be sometimes there are some minor things though nothing too major.
What problems is the product solving and how is that benefiting you?
All of our IT needs.
Streamlined Identity and Device Management
What do you like best about the product?
I like JumpCloud's easy-to-understand UI, which made it simple for our onboarded IT personnel to get accustomed to it. The MDM is fast and efficient when sending commands like wipe, lock, shut down, or reset. I also find that automation works well with JumpCloud, and it's really nice to be able to do everything through the APIs, making our lives easier by building our automation workflows.
What do you dislike about the product?
I think asset management could be improved to actually serve as an asset inventory for the company. In the MDM, the segregation between MDM enrolled or MDM not enrolled is too shallow. We have to use hostnames for naming to differentiate between company employee laptops and servers.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity management, SSO, and automated onboarding. It solves automatic workload by integrating SSO access, and MDM helps track assets efficiently. Automation with APIs simplifies building workflows, making my life easier.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
Love jump cloud
What do you like best about the product?
What I love most about JumpCloud is that it's truly an all-in-one solution. From identity and access management to MDM, it brings everything under one roof, making IT operations seamless. The interface is beautifully designed—both intuitive and modern—and the management portal makes daily administration efficient and even enjoyable.
Another huge upside is how easy it is to set up and manage devices, users, and policies. JumpCloud Go and Device Trust Authentication simplify secure access in a way that’s incredibly user-friendly. Onboarding and offboarding processes are smooth, which is crucial for IT teams. Their support is outstanding—responsive, helpful, and genuinely invested in helping customers succeed.
Another huge upside is how easy it is to set up and manage devices, users, and policies. JumpCloud Go and Device Trust Authentication simplify secure access in a way that’s incredibly user-friendly. Onboarding and offboarding processes are smooth, which is crucial for IT teams. Their support is outstanding—responsive, helpful, and genuinely invested in helping customers succeed.
What do you dislike about the product?
While JumpCloud excels in many areas, there are a few growing pains. The software management and RMM (Remote Monitoring and Management) tools aren’t quite as mature or consistent as those found in dedicated RMM solutions. They do work well when you're using packages from the JumpCloud-hosted repositories, but there's still room for improvement in flexibility and reliability.
What problems is the product solving and how is that benefiting you?
As a Google Workspace organization that does not use Microsoft Active Directory, JumpCloud has been a game-changer for us. It solves the critical challenge of managing a diverse device environment—including Windows, macOS, and Linux—by providing a unified MDM platform that works seamlessly across all operating systems.
It also simplifies identity and access management by serving as our centralized IdP. While Google Workspace works well for email and collaboration, it falls short as a true identity provider. JumpCloud fills that gap by offering streamlined SSO, user lifecycle management, and policy enforcement—all from a single platform.
By consolidating what would otherwise require multiple tools—such as Okta for identity, NinjaOne or another RMM, and separate MDMs for Windows and Apple—JumpCloud offers everything in one place. This has significantly reduced our IT overhead, improved security, and made our operations as simple and efficient as possible.
It also simplifies identity and access management by serving as our centralized IdP. While Google Workspace works well for email and collaboration, it falls short as a true identity provider. JumpCloud fills that gap by offering streamlined SSO, user lifecycle management, and policy enforcement—all from a single platform.
By consolidating what would otherwise require multiple tools—such as Okta for identity, NinjaOne or another RMM, and separate MDMs for Windows and Apple—JumpCloud offers everything in one place. This has significantly reduced our IT overhead, improved security, and made our operations as simple and efficient as possible.
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