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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,437 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Ganesh C.

MDM of JumpCloud is good .

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
Conditional Policy is good and MDM is good.
What do you dislike about the product?
Poor in user management report polling and attribute sychning is problem
What problems is the product solving and how is that benefiting you?
They are good in reverting issues when request are raised and sometimes they lak in P1 issues.


    Gulam M.

One Stop Solution for SSO and Active Directory

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
We had a requirement to implement SAML in SSO and after doing a lot of research we found jumpcloud. I found docs easy to implement

It is a one-stop solution for account creation and deactivation across all SSO, SAML, or LDAP-connected services.
What do you dislike about the product?
Initial integration could be challenging for a few people but I found that there customer support is available in case of any issue. They should automate and make it simplified to avoid workload on customer support.

It is also a little bit expensive but unfortunately, I didn't find any other product for my solution.
What problems is the product solving and how is that benefiting you?
It allows us to manage our users and the devices that they have access to. It also provides remote support that has been helpful in remote work. We are also using it for Identity and access management for all our users that integrates with enterprise features, such as SAML-based SSO and MFA.


    Ramamoorthy S.

Good product for IT management

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
Its a good MDM tool and we are very glad .
What do you dislike about the product?
CSM timeline is very poor in reverting us when we raise a request with P!
What problems is the product solving and how is that benefiting you?
All problems regarding the MDM and user management is taken care in place .


    Danilo M.

JumpCloud Service Review

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
In my opinion, the unification of services and together with a device
What do you dislike about the product?
Not having endpoint protection and even desktop-to-mobile configuration requirements could have a unified PIN
What problems is the product solving and how is that benefiting you?
Unification of email accounts along with devices and their management, previously we did not have this control


    Financial Services

JumpCloud is the MDM G.O.A.T.

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
After using several MDM, I must say that JumpCloud has been truly a godsend. The updates have also been helpful for myself and colleagues.
What do you dislike about the product?
I don't llike that Macs and Windows devices are integrated differently in JumpCloud. Being a Mac user there are certain things that can be annoying like password changes for Macs versus Window devices, which are more simplified.
What problems is the product solving and how is that benefiting you?
Single Sign-0n. I enjoy that we can log into JumpCloud user accounts and the apps are there that we use everyday. Also, the process of explaining JC to newhires on how to login or set up two factor authentication is great. JumpCloud admin space helps me find devices or users really quickly too.


    Todd C.

Game Changer for Our Growing Organization

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud is super easy to use, and combines directory service(s), user and device management, and easy to implement SAML integration all under one roof. Our company is merging four sister brands together, and JumpCloud has been paramount for our IT team in so many ways during this trasition. We use it every day all day, it's great having so many tools in one place and JC support has always been top notch.
What do you dislike about the product?
The UI can be a bit unwieldy as you add more and more users and devices; the Android MDM is a bit lacking, but improvine
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us rapidly move our on-prem infrastructure to the cloud, in a manner that's very fluid for both our internal admin team and our end users. Having directory services, identity management, robust device management, and security under one platform has streamlined the way our team works, saving us time and giving us a tighter environment all the while.


    Tom H.

Great MDM and SSO especially when starting out

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
The ease of use
The UI
Ability to use Mac+Windows
Automations
Easily accesible to get what you need on a day-to-day basis
What do you dislike about the product?
Some certain indepth uses are not in JumpCloud for example using an solution like JAMF you can get really into detail however for a small company/startup it's not a problem
What problems is the product solving and how is that benefiting you?
Lack of an SSO/MDM nd JumpCloud was brought in first time


    Aditya P.

JumpCloud is Very Good

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
User Interface JumpCloud is very friendly (Ease of Use)
What do you dislike about the product?
Overall, I don’t have any specific dislikes about JumpCloud
What problems is the product solving and how is that benefiting you?
JumpCloud solves problems in Patch Management, providing the benefit of easier patch deployment with faster turnaround times. It also addresses issues with managing or using active directory, offering the benefit of easier management.


    Retail

JumpCloud offers seamless identity management with robust security, ideal for all sizes.

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
The most helpful aspect of JumpCloud is its seamless integration with various operating systems and applications, combined with its intuitive interface, making identity management efficient and user-friendly. Additionally, its robust security measures provide peace of mind for businesses concerned about data protection. Overall, JumpCloud's versatility, ease of use, and strong security features are its major upsides.
What do you dislike about the product?
One of the least helpful aspects of JumpCloud may be its pricing structure, which could be considered prohibitive for smaller organizations or startups with limited budgets. Additionally, while JumpCloud offers extensive customization options, configuring complex user access policies may require additional time and expertise. These factors represent potential downsides for users considering JumpCloud as their identity management solution.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user identity management across platforms and applications, aids in onboarding with Mobile Device Management (MDM), and strengthens security with integrated password management and policy enforcement. Furthermore, it offers Single Sign-On (SSO), Identity and Access Management (IAM), Cloud Directory Services, and remote support, providing a comprehensive solution for IT needs.


    Nitesh R.

Awesome features of Jumpcloud

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
Jumpcloud is a cloud-based directory platform which manage indentities, device and IT department responsibilties. Jumpcloud is a friendly interface. The best feature of jumpcloud is MDM (Mobile Device Management). Jumpcloud integration is also easy to satup. The jumpcloud support team provides excillent support. Best part of jumpcloud we can manage all type of operating system in one platform.
What do you dislike about the product?
Jumpcloud is a bit expensive for smaller company and its lack of device trust policy for android device also has some impact on its effectiveness.
What problems is the product solving and how is that benefiting you?
By implementing the SSO through the Jumpcloud, we've effectively, solved the problem of storing and managing a large number of passwords. This has significantly reduce the burden on our IT Department. Additionally, with jumpcloud MDM solution, we have full control over the Mac Device.