I perform pre-sales automations and post-sales automations, which involves CRM management. This includes finding leads on the internet, reaching out to the leads, building interest, and scheduling meetings with the sales team. Another use case for me is scraping information off the internet periodically, which could include competitor information or business intelligence information that is then scraped and put into a Google Sheet. A third use case I'm currently working on is blog generation for SEO. Companies that want to get their name better represented on the internet hire me to write automations for them that write blogs and use keywords. With these keywords, they are posted to the company's page directly or to their LinkedIn page, which helps build interest and helps them rank higher on Google.
n8n
n8n.ioExternal reviews
External reviews are not included in the AWS star rating for the product.
Simple, User-Friendly Automation Tool
Unifies Systems and Automates Workflows Seamlessly
Automation has transformed lead outreach, SEO content, and ongoing web research workflows
What is our primary use case?
What is most valuable?
The features of n8n that I have found the most valuable so far include the ability to deploy it myself and to build a workflow around what I need, and that it connects with a bunch of other services. It connects with Google Sheets, and it has APIs for CRMs such as Salesforce or DatoCMS, which is pretty helpful because it connects to everything. It's also really helpful that I can store context for AI, so once I can store context for the AI, it makes the generation much more accurate.
One positive impact that n8n has had on my customers' organizations is significantly less hassle over SEO or reaching out to clients and scheduling meetings. It helps them save a lot of time, and most of the time, it assures interest in the organization. If a pre-sales automation is done and someone has scheduled a meeting through n8n or the automation that I've built, the customer can be certain that the person who scheduled the meeting is interested in the product. This means a warm lead coming in instead of a cold outreach. I would say the main benefits are saving time, increasing efficiency, and reducing hassle.
What needs improvement?
n8n is a really developer-focused program right now. It's very good for people who are comfortable with programming, hosting things on their own, and with automations. However, it could definitely be made a lot more user-friendly because when I started out with automations, I was also using Zapier. n8n has a bit of a learning curve to it; you have to learn a lot. Once you learn the software properly, it's very good. If they can make it more user-friendly, that would be great.
For how long have I used the solution?
I have been working with n8n for the past two years.
What do I think about the stability of the solution?
I would rate the stability and reliability of n8n as very stable. I've never had a crash, and I've never had it use too many resources. n8n deployments are some of the cheapest that I've come across; the monthly cost for n8n deployment self-hosted rarely exceeds five dollars. For five dollars, I can run an entire business's back end basically.
What do I think about the scalability of the solution?
The scalability of n8n solution is pretty good, and that's where my expertise comes in. It's about how scalable you can make it. Suppose the customer has ten thousand data points that they need to run through n8n. One approach might take a day to go through all of it and another approach might take fifteen minutes to go through all of it. It just depends on how you format the thing and how you go through it, or how you organize the workflow and how the workflow carries over.
How are customer service and support?
I don't often communicate with the technical support of n8n; the community support is really good. I can reach out to members of the community, ask questions, and usually within a week, they're answered.
Which solution did I use previously and why did I switch?
When my customers start working with me, most of them are Indian right now, and they do not know these automations exist. If they were previously aware, they would be using Zapier, the American company. Once I make them aware of n8n and how it works, they're very eager to try it, and once they see the results in action, they just stick with n8n.
How was the initial setup?
In my experience with the deployment and installation of n8n, initially, when I was learning the software, I had some challenges on how to store information and how to make sure that the information is persistent and doesn't reset all the time. Once you read the documentation posted online, it's pretty straightforward, and hosting it myself on the cloud is also pretty straightforward.
What about the implementation team?
I'm a consultant for n8n; I copy the source code and I deploy it personally.
Which other solutions did I evaluate?
Comparing Zapier with n8n, I see that Zapier is kind of expensive; it charges per run. When I say per run, it means every run over the workflow, it charges you, plus the API costs on top of that. The other microservices that Zapier has are kind of expensive. I would say Zapier is more user-friendly; it's very no-code, and anyone who's never deployed something themselves or built an automation can easily use Zapier to make something, but it will end up being a lot more expensive. For example, per run on Zapier, I think is ten cents, and if you have one hundred runs of a workflow, that is easily one dollar. Workflows usually run for more than fifteen thousand to sixteen thousand runs.
What other advice do I have?
My customers are usually not aware of n8n; they have to be made aware. They're more aware of Zapier, n8n's competition, and for Zapier, they purchase it directly from the website. n8n has to be deployed on a cloud usually.
I think my customers usually buy n8n from third-party marketplaces. I have not heard of a customer buying n8n directly from n8n's website. The third-party website would be me, basically. I would make them aware of the product and then they would start using it through me. Once they're aware of how n8n works, they usually leave the handling to someone else because it's a complex tool to use and it's kind of hard to master. Once I deploy it for them and I make a solution for them, it runs automatically. They don't need me to change the process anymore. If they do require me to change the process, that's when they reach out to me again or perhaps another consultant.
The materials, guides, and documentation on n8n available on the internet are pretty extensive. They basically walk you through everything, and the different APIs that n8n connects to have their own set of documentation. The documentation on the internet is very extensive; there is no way that if you read through the documentation, you won't find the solution to what you're looking for. I would rate this review a ten out of ten.
N8N 9.5/10
Unmatched Flexibility and Power for Advanced Workflow Automation
Simple and Super Powerful—A Game-Changer
Automation has transformed daily workflows and now needs better speed and reliability
What is our primary use case?
My main use case for n8n is automation work and exploring or integrating with different tools. I have used n8n with WooCommerce, WordPress, WhatsApp, and Telegram for chat using AI, and I have integrated n8n with WATI. I have automated WooCommerce product additions to WordPress and created a chatbot using the ChatGPT API on WhatsApp, as well as booking appointments using Calendar.
What is most valuable?
The best features n8n offers are automation and integration with different tools including Calendar, Gmail, WATI, and many other tools, which help me complete my work faster. The automation capabilities are excellent. I can host it freely on AWS and on my local machine, and this is better than other platforms available on the market.
n8n has positively impacted my organization by making our work faster and automated, eliminating the need to do everything manually. For my automations, it has saved approximately six to seven hours.
What needs improvement?
I want n8n to be more stable as it is really slow sometimes. I would also appreciate additional features and different tool integrations. While n8n has integrations, adding more tools and making them easier to work with would be beneficial, as sometimes it becomes difficult to use.
I chose a rating of seven out of ten because n8n has everything I need, but it could be improved in terms of stability, security, and speed to become faster and easier to use. In my experience, n8n is not very stable, but it has the potential to be more stable.
For how long have I used the solution?
I have been working in my current field for two years.
What do I think about the stability of the solution?
In my experience, n8n is not very stable, but it has the potential to be more stable.
What do I think about the scalability of the solution?
n8n has handled increased workloads well for me.
How are customer service and support?
I have not yet interacted with customer support because I did not need that support; n8n has provided me with everything I needed.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have been using make.com, but make is really complex and does not provide many tool integrations, and the user interface is not very good. Due to these limitations, I switched to n8n.
What was our ROI?
n8n provides a strong return on investment and is very helpful and cost-optimized. Using n8n is more cost-effective compared to other tools, and you do not have to spend much money on n8n in comparison to other solutions.
What's my experience with pricing, setup cost, and licensing?
I have used n8n free and the self-hosted version, so I do not have information about the pricing and other details.
Which other solutions did I evaluate?
I did not evaluate other options before choosing n8n as I already knew I wanted to use n8n.
What other advice do I have?
I would advise others to first explore n8n with different small automation projects and then move to larger automations. It can sometimes become complex and difficult to learn, so approaching it step-by-step and not starting with large projects is recommended. I have covered most aspects, but I want to emphasize the importance of making n8n simpler and easier to use. I provided this review with a rating of seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automation has reduced repetitive work and is enabling flexible, cost‑efficient workflows
What is our primary use case?
I mainly use n8n for automation. I built an automation in n8n where a webhook is utilized. I have used n8n within a private cloud previously in another organization where I worked.
What is most valuable?
n8n is quite scalable, and I would rate it around nine out of ten. n8n is pretty flexible when it comes to pricing, setup cost, and licensing when compared to other platforms such as Make and Zapier. For small companies, they can have it locally deployed or host it in the cloud, which is way more cost-efficient when compared to other platforms. It has reduced a lot of manpower required as it can automate the repetitive tasks which are required for any organization and also increased the efficiency.
What needs improvement?
I haven't seen any major flaws in n8n. However, n8n can be improved if it provides a better learning curve for beginners, as it is quite complex for beginners. Providing more tutorials would help. n8n would benefit from more video tutorials as well as more documentation on easier materials for showcasing how n8n works so that beginners can learn it easily.
For how long have I used the solution?
I have been using n8n for three years.
What do I think about the stability of the solution?
n8n is stable in my experience.
How are customer service and support?
I think n8n customer support is pretty responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have evaluated other options before sticking to n8n, such as Zapier and Make.
How was the initial setup?
We locally hosted the Docker image in an EC2 instance.
What other advice do I have?
I would advise them to properly understand n8n through the documentation and the tutorials available so that they can use n8n efficiently. I think it is better if there is an improvement within the system, as sometimes responses are not being picked up fast enough and sometimes the system indicates whether I am there or not, even after I have given a response. I believe it would be beneficial if the system improved its efficiency. I rate this review a nine out of ten.