Reliable service, some scope for improvement
What do you like best about the product?
The team supporting the service has a high level of expertise. Deep technical questions are answered without hassle, and communication is straightforward with them. There is a good level of trust to the Instaclustr team from the team I manage (technical consultants, architects).
What do you dislike about the product?
Availability of the team is not always good - hard to work between CET and AEST timezones. Sense of urgency is sometimes lacking as they are not exposed to the end users / client.
What problems is the product solving and how is that benefiting you?
Production environment is managed by Instaclustr. Despite the extra cost associated with this, reliability is improved by having a dedicated specialist team and customer confidence is improved.
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