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NinjaOne: Powerful Customization, But UI Navigation Needs Improvement
What do you like best about the product?
Coming from LabTech, holy smokes... NinjaOne is a breath of fresh air. It's absolute best feature is everything it does NOT have. Every MSP shop of course does generally the same thing, but let's face it, we all like to do it "our own special way". NinjaOne + Custom Fields + PowerShell = Heaven. All the patch management and alerting I leave to the RMM, but so many status checks, cleanup routines, custom software installs, OEM firmware updates, etc... are all scripted. All our scripts are neatly organized in a private Github repo and easily updated in Ninja as needed. Life is a breeze. Fanboy? Maybe a little... but it truly has been that great thus far. Oh... and I love how fast everything is. Very snappy UI.
What do you dislike about the product?
The main thing I find difficult to this day is keeping track & remembering where all I need to go in the interface to do certain things. I recall having the same, if not worse, problem with LabTech, but just "feels" different with Ninja. Meaning, with LabTech there were just so many options buried so deep it was hard to find something. But with Ninja it's an issue where 5 different settings for a Backup, let's say, MUST all be configured... but they are all found in completely different areas of the UI. You would think you could go to the "Backup" settings, but no. Past that, there are many other general wish list items. One that comes to mind is that you cannot see the results of a script as it's running. You have to wait before the output is available. And if the script is hung with a pop-up, you'll never know. So I often end up remoting into the machine to check the log files for long running scripts to see if they are still running or hung.
What problems is the product solving and how is that benefiting you?
Keeps an eye on all our systems and alerts us when anything at all we want alerted on needs attention. Support for software updates and maintenance using our own custom scripts is a game-changer for employee and end user productivity.
Effortless Automation, But Lacks One-Time Screen Connect
What do you like best about the product?
How easy it is to use and run automations.
What do you dislike about the product?
That it does not have one time screen connect capabilities.
What problems is the product solving and how is that benefiting you?
We are a construction company so we have a bunch of employees working remotely. This gives us the ability to help end users out that may not be in the office. Also, we have a branch in Texas and have no IT employees out there. WIthout Ninja One, I can only imagine how hard it would be to help our users out there.
Excellent Onboarding and Support at a Great Price
What do you like best about the product?
Good customer service. Good onboarding experience. Competitive pricing.
What do you dislike about the product?
No real complaints at the moment. We have been a customer for about 4 months at the moment.
What problems is the product solving and how is that benefiting you?
UEM, RMM, Remote Support, Enterprise IT Management, Patch Management, MDM.
Patch Management and Remote Access are reliable
What do you like best about the product?
My favorite part of the platform is patch management. We use a lot of other features, but this one is the most pain-reducing for us. We have a big fleet of servers and endpoints, and could not keep up with them otherwise.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
It also helps us a lot that Ninja gives us alternate channels to reach our remote devices. We use the command-line access all the time as well as the remote GUI features through ninja's new remote client. It's more reliable than RDP and easier to maintain than the other third-party remote access tools we have used in the past.
The support organization for the product is also excellent. I have used them frequently to answer questions, get ideas for how to use the system better, and to report and get fixes for bugs. They're always responsive and helpful in a way that's rare in the space of SaaS products.
What do you dislike about the product?
The summer 2025 update made some changes to the user interface that I don't like, in service to making it more "modern". I want a workhorse not an artwork. Adding more features would help me more than glitzy design changes that in my mind just use up more screen real estate.
What problems is the product solving and how is that benefiting you?
Ninja is a key tool in our kit for managing servers and user endpoints. We would not be able to keep our company operating without these key functions.
Intuitive, Robust, and Backed by Outstanding Support
What do you like best about the product?
NinjaOne is very intuitive. Its simple and yet can be as robust and extensive as you need it to be for managing end points from Windows to Android. But possibly the best part about NinjaOne, which would probably be why the product itself is so good, is because of the support you get and the RMM community is listened to. If you see something that needs changed in the service/product, but a feature request in and it will more than likely get implemented.
What do you dislike about the product?
I am not sure that is the correct question but I would say the one concern I have is that NinjaOne stays humble to its roots as it grows and develops at a rapid pace.
What problems is the product solving and how is that benefiting you?
QuickConnect was a big thing that our company benefited from. Being able to have a customer go to a specific URL and it automatically show up in NinjaOne console with minimal steps for the end user. Control over patching was also a major benefit.
Unmatched Automation Flexibility for Software and OS Patching
What do you like best about the product?
I found that automating software and OS patches on the schedule I determine is the most helpful. There are so many options for automation that there's almost nothing the product can't do. I did a round of server patching this month and it was seamless in how easy it was to approve the patches & restart servers remotely.
What do you dislike about the product?
I wish all of the product suite came included. I'm not the biggest fan of the piece by piece feature sets. I'd be more persuaded to push more endpoints into the product if that were the case.
What problems is the product solving and how is that benefiting you?
We had an issue with another vendor not being able to patch a particular software. NinjaOne has solved this from the very beginning. Their support is also top notch. Their response time is spectacular and their information they provided for solutions is exactly what we've needed.
Reliable Monitoring and Support, but 3rd Party Patching Needs Improvement
What do you like best about the product?
We've been a Ninja customer for multiple years now. It's helped us proactively identify issues with our workstations and servers across the organization. Patching has become more consistent. Support is also very attentive. The company is also receptive to feature additions.
What do you dislike about the product?
Third party patching is hit or miss. Sometimes systems will go in a error state because a patch couldn't install.
What problems is the product solving and how is that benefiting you?
Ninja gives us visibility of our endpoints, servers, and network very easily.
Excellent Community-Driven Updates, But Patching Setup Needs Improvement for MSPs
What do you like best about the product?
Developers listen to community and update the product based on requests and user feedback. Roadmap is clear, concise and all inclusive.
What do you dislike about the product?
The patching being built into device and alert policies is painful for MSP's with a large number of clients/schedules. Alerting/conditions should be separate from patch/reboot policies.
What problems is the product solving and how is that benefiting you?
It provides the features listed above. RMM capabilities, easy remote access and remote management of systems, customized monitoring/alerting, patch and vulnerability management. We appreciate wrapping as much into a single solution as possible without it becoming cluttered or overbearing, and Ninja fills that role quite well.
Effortless to Use with a Great Layout and Regular Updates
What do you like best about the product?
Ease of use, great layout, constant updates.
What do you dislike about the product?
Nothing comes to mind. I was a previous labtech/connectwise client and Ninja is so much better it is ridiculous.
What problems is the product solving and how is that benefiting you?
Centralized management for onsite and offsite devices that span the entire united states.
Convenient Tools, But Cloud Performance and Documentation Need Improvement
What do you like best about the product?
All the tools provided are very convenient.
What do you dislike about the product?
The cloud based tools are inconsistent and are slow, there is a lack of reporting for historical troubleshooting. Documentation has not been the easiest to find other than a paid class?
What problems is the product solving and how is that benefiting you?
Remote troubleshooting and bitlocker backups
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