External reviews
3,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
There's no contest.
What do you like best about the product?
NinjaOne's versatility/all in one platform has to be its most useful feature. It is a jack of all trades master of all. To be able to automate or lean out processes utilizing NinjaOne has enabled my team to get out from under the helpdesk and push larger business initiatives, allowing us to lead the mission in company scalability. It took actual minutes to implement into our environment. Due to the ease of use, I've been able to scale my teams talents, as what would take a team hours or days on a typical array of systems, they can now complete in SECONDS. You read that right. And no corners cut either. It integrates seamlessly into our reporting structure, allowing us to bolster support for our customers. We rely heavily on NinjaOne every day, eight hours a day. I dont know where we would be without it. And CFO's rest easy, I've shopped around, RMM's that cost twice as much hold half the features. It is an integral part of our customer support (internal customers, we are not an MSP).
What do you dislike about the product?
The UI since the new update has taken a bit of a nosedive, which is not the end of the world as function always outweighs fashion. But it was still worth mentioning.
What problems is the product solving and how is that benefiting you?
Being in house IT, we are monitored very closely. Executives will wonder if inhouse value outweighs managed service. They typically watch dollars and cents for this and put it against measurable output. With NinjaOne, we dont have to subscribe to seven different SaaS and burn company dollars. One easy, low payment and my team of three is able to service 170 end users with no headache, in fast, trackable real time so we are able to easily display the value and ROI and win that contest of inhouse vs. managed IT every time.
NinjaOne is great, would reccomend
What do you like best about the product?
The live data you can get from each device.
The customizability to run scripts.
The ticketing system
The customizability to run scripts.
The ticketing system
What do you dislike about the product?
No dark mode yet also would like more customizable features in ticket portal
What problems is the product solving and how is that benefiting you?
We can manage all our devices, run scripts and patch them all easily
Streamlined Endpoint Management and Monitoring with Outstanding Support
What do you like best about the product?
NinjaOne offers a clean, intuitive dashboard that simplifies endpoint monitoring, patch management, remote access, and scripting. The real-time alerts and customizable automation workflows allow our small team to manage a large number of endpoints with minimal manual effort. Integration with tools like SentinelOne and AutoTask works seamlessly, and the onboarding process was fast and well-supported. Their customer service is among the best I've worked with responsive, knowledgeable, and solution-oriented. I use the product daily to see at a glance the condition of the endpoint devices we monitor.
What do you dislike about the product?
The reporting features could use more flexibility for custom views and summaries, especially for executive or client-facing reports. Automation is powerful but would benefit from more advanced logic options like conditional triggers and branching workflows.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly streamlined our patch management, endpoint visibility, and remote access workflows. Previously, tracking software versions, applying critical updates, and troubleshooting user issues across multiple clients required manual effort and multiple platforms. With NinjaOne, we now have centralized oversight, automation, and real-time alerts allowing our small team to proactively secure and support hundreds of devices with minimal overhead. This has improved SLA compliance, reduced user downtime, and increased our ability to scale operations efficiently.
Best RMM by far, should have switched sooner.
What do you like best about the product?
Once you learn the NinjaOne portal, its very easy to administer everything.
What do you dislike about the product?
The discontinuation of the TeamViewer app support.
What problems is the product solving and how is that benefiting you?
I like how everything is in 1 portal. I don't need to receive notifications from multiple companies like AV, Backup, patches.
NINJAONE's Superior RMM Platform Complimented by Extraordinary Sales & Support Engineer
What do you like best about the product?
The NinjaOne Leadership has obviously directed the various Software, Service and Support Engineering teams to make NinjaOne indispensable to customers' daily success. As a President / Owner I appreciate the Administrative aspects for assigning Technician's Roles, Identity, Security Settings, End Users, End User Roles and Contacts. The Support and Service we receive from our Account Representative/Engineer exceeds expectations. His 26-year Engineering background has benefited my Engineering team in troubleshooting, resolutions, sales and understanding the deep aspects of the Platform.
What do you dislike about the product?
There are absolutely no downsides to choosing NinjaOne. The Service and Support we gain from our Account Representative/Engineer drives our Return on Investment.
What problems is the product solving and how is that benefiting you?
Helping gain improved insight into Client's endpoints and automation that allows our Engineers to perform other critical work.
Ease of execution in script deployment and Registry Modification
What do you like best about the product?
I'm a relatively new Ninja user, but so far, I have been impressed with the functionality of deploying scripts, scheduling system actions, automate actions, and the ability to access and modify the registry of AVDs. This feature has saved me a lot of time and made accessing registries of multiple AVD registries easy and convenient.
What do you dislike about the product?
So far, I haven't found anything to dislike in using NinjaOne.
What problems is the product solving and how is that benefiting you?
Endpoint and network monitoring, scripting and automation on a large scale, registry modification
Ninja makes it easy to manage your customers computers
What do you like best about the product?
I use it every day to do the following:
Creating reports
Integrations with other products (CW, LCI, and ITG)
Managing and remotely connecting to other computers.
Running scripts
Creating reports
Integrations with other products (CW, LCI, and ITG)
Managing and remotely connecting to other computers.
Running scripts
What do you dislike about the product?
It could provide a longer history of computer cpu, memory, and disk usage.
What problems is the product solving and how is that benefiting you?
Easy to manage and support computers.
Get reports I need.
Get reports I need.
Automation and total IT control from a single place
What do you like best about the product?
A single platform to manage all the control and monitoring functionalities for clients.
What do you dislike about the product?
Some functionalities like the ticketing tool should have more features.
What problems is the product solving and how is that benefiting you?
Some tools are still in the development phase
NinjaOne report card
What do you like best about the product?
Controlling windows environment and system update alert process.
What do you dislike about the product?
MAC MDM not working as expected, it is not that easy to setup MDM for MAC and sometimes we need to give up.
There are multiple options available for platforms but things not working as expected with MAC.
Missing device control and Native app deployment
Need improvement for Apple Silicon devices.
There are multiple options available for platforms but things not working as expected with MAC.
Missing device control and Native app deployment
Need improvement for Apple Silicon devices.
What problems is the product solving and how is that benefiting you?
Apple MDM device control is not working. App installation, script execution and profile control on these things NinjaOne is working eagerly waiting it.
NinjaOne - Easy, simple, efficient
What do you like best about the product?
Ease of use. A vast amount of device information without the hassle of going on a goose chase trying to gather information. The benefit of being able to see warranty information for a large number of computer brands. Easy to support end users with problems, remote support.
What do you dislike about the product?
Consider making report creation simpler, maybe a drag-and-drop report wizard.
What problems is the product solving and how is that benefiting you?
Accurate device information is used to provide the business with replacement recommendations. Faster turnaround time on providing end user remote support. Managing our endpoints and keeping them relevant with the latest patches.
showing 1,031 - 1,040