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How to really become the magician your end users already think you are!
What do you like best about the product?
To be on top of any client situation, to have situation awareness before you enter an end user call or just need to plan your next move with your end user clients. Ninja does it all - both on a wider, enterprise scale and down to a single user with a particular challenge. Initial setup, going from demo to functional, it took less than a day! Going from us at Helpdesk being learners to magicians and asking for more took like a week. Helpful and friendly agents from NinjaOne helped us go from the initial steps to being the goto tool for all support agents. Best tool I've used in the 25+ years of service! NinjaOne is one of the tabs started in the morning and stays active for the full day. Well worth the investment when it's used constantly!
What do you dislike about the product?
There is no downside to NinjaOne, all that is there is just great and works. But, if I had the opportunity to create my own list for Xmas it would be:
* Expanded reporting functions and dashboard creation (To show my boss just how good this stuff is!)
Part from that I think we are covered and the development roadmap is sure to add stuff I didn't eve know i needed.
* Expanded reporting functions and dashboard creation (To show my boss just how good this stuff is!)
Part from that I think we are covered and the development roadmap is sure to add stuff I didn't eve know i needed.
What problems is the product solving and how is that benefiting you?
We are active in 13 countries within EU and bordering, in that we handle several Azure Tenants and NinjaOne let's me and my Team seamlessly help end users, independent of network or situation. We have a fresh record of active clients at any time, much more accurate than similar systems! We can pre-deploy commands, adress client specific issues and mitigate risks with the help of tailored automations. NinjaOne is the perfect companion to our Microsoft environment, the surgical partner that we use to verify information given by larger systems and in real time... We are an in-house team, small but dedicated, we are family! The things we solve in all our Branch offices would not work without NinjaOne - I dread the day without this product. In numbers: we are 3 agents, servicing 480 end users, in 13 locations, in two tenants, servicing more than 50 applications! Enough said!
Ninja's service and performance has surpassed my expectations.
What do you like best about the product?
The support provided is exceptional. It is easy to use and deploy.
What do you dislike about the product?
This is very minute but I wish the chat feature had a bubble or notification of user typing.
What problems is the product solving and how is that benefiting you?
Updating and patching endpoints and servers. The ability to have technicians and end users. We are able to give technical client users access to their machines.
The workday is made easier.
What do you like best about the product?
Intuitive, Lively. Helpful Customer Support. Reduces Administrative Costs
Easy in Everyday Life
Easy in Everyday Life
What do you dislike about the product?
Unfortunately, no comprehensive MDM solution for iOS. But I think it will come.
What problems is the product solving and how is that benefiting you?
Lack of overview in the IT jungle solved by Ninja. Travel costs minimized through complete remote maintenance solution.
The Undisputed Champion of RMM Tools
What do you like best about the product?
NinjaOne RMM has to be the easiest RMM to use and implement. The automations, integrations and ability to do things like: open PowerShell modules, start and stop services view bit locker keys and the policies and alerts you can create is everything an RMM tool needs. We use this product every day and cannot work without! Customer service is really awesome and the ease of integration setup is super simple!
What do you dislike about the product?
Patching has been a big question mark for us. wish reports would show device ages or devices 5 years or older to entice customers to replace aging equipment. Dynamic Device groups could use some work
What problems is the product solving and how is that benefiting you?
Being able to support multiple customers ate once and create custom policies how customers wants with ease.
Best experience with an RMM!
What do you like best about the product?
An application with most updates every no and then to deploy new feature request that matters that also proposed by their clients directly to their Roadmap webpage or through their support.
What do you dislike about the product?
Not much. I believe there is room to improve MDM and its Ticketing module.
What problems is the product solving and how is that benefiting you?
Automation.
Easy remote access.
Scripting.
Easy remote access.
Scripting.
Very user friendly
What do you like best about the product?
I like the ease of use, i like the fact that my technicians can use multiple remote access tools.
What do you dislike about the product?
I have no issue with ninja one. It works as expected.
What problems is the product solving and how is that benefiting you?
It gives us the ability to remotely connect and make most changes or repairs the customer requests.
NinjaOne is bang for the buck
What do you like best about the product?
It is so easy to use. The Dojo is very helpful.I am looking forward to their backup merger with DropSuite soon.
What do you dislike about the product?
Not too much. Reporting could be better.
What problems is the product solving and how is that benefiting you?
There are many problems it solves. Patch management is the biggest problem solber
Good remote software
What do you like best about the product?
Using background mode to fix things without interrupting the user.
What do you dislike about the product?
No phone compatibility just yet. I know its probably something being looked into.
What problems is the product solving and how is that benefiting you?
Interacting with the client remotely and being able to solve their issues without being in front of them.
Great product made even better by a fantastic support and management team.
What do you like best about the product?
Customer service and management are amazing. Patching is great. Remote control is getting very, very good.
What do you dislike about the product?
MDM product is still lacking robust features, but isn't terrible.
What problems is the product solving and how is that benefiting you?
Ease of RMM management and patching.
Best Choice
What do you like best about the product?
When we decided to make change to our RMM, we looked at multiple options and ultimately choose Ninja and boy is my team happy! Everything from deployment to everyday maintenance tasks are so simple to manage. When support is needed the team at Ninja is top notch!
What do you dislike about the product?
The only thing I would like to see move of is prewritten reports.
What problems is the product solving and how is that benefiting you?
Ninja has helped us with so many things! The most impactful I think has been patch management and better insight into specific machines with patching issues.
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