External reviews
3,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solid Product
What do you like best about the product?
NinjaOne is intuitive to use and very powerful. The interface is well designed and the agent does what's it's supposed to do. The remote connect works extremely well and connects up shortly after it reboots.
What do you dislike about the product?
Support is lacking. No phone support for urgent issues. You have to open a ticket via email and setup a call if needed. It can take time for it to happen. No ticketing portal to see past tickets or open tickets.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for remote monitoring and management. The biggest problem it's solving is patch management. It does a fairly good job with Windows and 3rd party patching.
Great and functional
What do you like best about the product?
The ease of the dashboard and the simplicity of tools
What do you dislike about the product?
Backup team could use a bit more support on the weekends.
What problems is the product solving and how is that benefiting you?
Patch management it has solved and everything is automated, and backups i can trust as well as good rmm tools used daily.
My experience with NinjaOne was excellent—easy to use, reliable, and great for streamlining IT tasks
What do you like best about the product?
An upside of using NinjaOne is its centralized platform that simplifies IT management—allowing you to monitor, support, and manage all devices efficiently from one place.
What do you dislike about the product?
I don't see any downsides in using NinjaOne
What problems is the product solving and how is that benefiting you?
Time-Consuming IT Tasks: Automates patching, monitoring, and scripting to save time.
Security Risks: Keeps systems up to date and secure with automated patch management.
Complex Toolsets: Replaces multiple tools with one easy-to-use, all-in-one RMM platform.
Lack of Visibility: Provides real-time insights into all devices and systems across your network.
Security Risks: Keeps systems up to date and secure with automated patch management.
Complex Toolsets: Replaces multiple tools with one easy-to-use, all-in-one RMM platform.
Lack of Visibility: Provides real-time insights into all devices and systems across your network.
Great product, feature-rich, really supportive account management & support team
What do you like best about the product?
Compatibility with Windows, macOS and Linux is a major feature for our business as our end users use all 3 OS architectures. Being able to have an agent for each OS makes OS monitoring and patch management very simple.
Easy to deploy; I use the service daily; and any time I have a query the support team and account manager are always happy to give me time to resolve the issues.
The remote support features allows us to seamlessly connect to our remote colleagues machines to enable swift support. No additional agent/software downloads, no codes for connections etc.
Easy to deploy; I use the service daily; and any time I have a query the support team and account manager are always happy to give me time to resolve the issues.
The remote support features allows us to seamlessly connect to our remote colleagues machines to enable swift support. No additional agent/software downloads, no codes for connections etc.
What do you dislike about the product?
The only issue I have come across is that I need to create a dedicated administrator use account for macOS devices to allow the NinjaOne agent to run correctly. This is maybe more of a macOS security feature than a negative towards NinjaOne.
What problems is the product solving and how is that benefiting you?
OS version monitoring & patching
Application version monitoring & patching
Remote execution of scripts to support our end users
Streamlining of onboarding new devices
Application version monitoring & patching
Remote execution of scripts to support our end users
Streamlining of onboarding new devices
Simple and effective RMM tool
What do you like best about the product?
The product is easy to use and provides a great amount tools to help remotely support our users. The rare time I've had issues Ninja support has been excellent in their help and their response times.
What do you dislike about the product?
Ninja RMM service runs into issues occasionally and there's no back up way to get it running if you don't have the use of RDP or other tools
What problems is the product solving and how is that benefiting you?
Helping to remotely support our users from a central location
Use from perspective of IT Helpdesk
What do you like best about the product?
Menus are easy to navigate, device performance clearly laid out, being able to run cmd or powershell remotely.
What do you dislike about the product?
The activities feed just saying Failed for patch without a proper reason when multiple patches are installed.
What problems is the product solving and how is that benefiting you?
Makes it easier to manage patches on a number of machines that would be tedious to update manually.
Facilitate team management and day-to-day support tasks
What do you like best about the product?
Quite more intuitive than other similar applications
What do you dislike about the product?
That it doesn't notify when a connector stops working. That there are applications and processes, such as IP changes, that cannot be done in the background.
What problems is the product solving and how is that benefiting you?
I would need a license management panel for a faster request, everything that we go through a partner.
ASAC - Positive experience
What do you like best about the product?
Ninja has helped us in all the automation processes of the PC and server park, both ours and our clients'.
What do you dislike about the product?
For now, none, although to perform complex tasks a high technical level is required.
What problems is the product solving and how is that benefiting you?
As we have mentioned earlier, a high technical level is required to manage the tool at its highest level.
An essential tool for our IT team
What do you like best about the product?
NinjaOne has been especially helpful for automated software deployment and managing updates—not only for Microsoft but also for third-party applications. The inventory feature is very clear and provides a well-organized view of our entire IT landscape. We were also pleasantly surprised by the mobile device management capabilities, which we hadn’t initially planned to use but are now actively incorporating. The entire IT team uses it for remote support, with logging features that ensure full traceability of all actions.
What do you dislike about the product?
The main drawback is the learning curve. There are so many features that the more you explore, the more possibilities you discover. This makes it hard to feel like the implementation is ever truly finished—there’s always something more you can do to improve your IT environment. That said, this also reflects the platform’s power and flexibility.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us streamline software deployment and patch management across all our endpoints, including both Microsoft and third-party applications. It provides a centralized and structured view of our entire IT asset inventory, which has significantly improved our control and visibility. We also benefit from its mobile device management features, which we didn't initially plan for but have proven useful. Furthermore, the remote support functionality allows our IT team to assist users quickly and effectively, with full traceability thanks to session logging. Overall, it saves time, reduces manual effort, and boosts IT team efficiency.
Greta product
What do you like best about the product?
Real time monitoring with automated patching, and emote access to end points and MDM.
What do you dislike about the product?
more expensive than alternatives, but it worth!
What problems is the product solving and how is that benefiting you?
provides a unified platform for managing and monitoring IT environments, including remote monitoring, management, patching, backup, and automation on endpoints, servers, printers and network equipment.
showing 1,081 - 1,090