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Simple, Clean, and Easy to Use—Deployment, Patching & Monitoring That Just Work
What do you like best about the product?
It’s simple, clean, and easy to use. Deployment and day-to-day management are straightforward, and patching and monitoring just work. Support has also been great whenever I’ve needed help.
What do you dislike about the product?
Reporting and customization could be a bit better. There are times I want more flexibility without having to use workarounds, but overall it’s not a major issue.
What problems is the product solving and how is that benefiting you?
It helps me manage devices, automate patching, and keep an eye on systems without extra hassle. Saves a ton of time and makes IT way less stressful day-to-day.
One Program That Replaced Multiple Tools
What do you like best about the product?
Simplifies into one program what previously took multiple tools
What do you dislike about the product?
Has solved many problems, simplified programs
What problems is the product solving and how is that benefiting you?
Improve efficiency with automated IT operations
NinjaOne: The best RMM I've ever used
What do you like best about the product?
NinjaOne works and has the core features I would expect. I get the ability to remote into all the devices in my fleet, robust scripting, and plenty of built-in automations to get off the ground fast. I really enjoy all the charts, diagrams, and information I get from endpoints. It makes it faster to diagnose problems and spot issues.
What do you dislike about the product?
I would say that my dislikes are exclusively missing features. I would like to be able to orchestrate automations on endpoints, like scheduled integration runs, but I would like to be able to target one of a pool of machines to perform the automation on. Currently my options are task scheduler on a machine, or I can use Azure functions.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve RMM-related issues, such as being able to support devices all over the US, being able to provide support anywhere. Additionally, it helps us solve fleet management issues, such as bulk automation, patching, software updates, etc.
Easy to Implement, Works Great for Daily Use
What do you like best about the product?
ease of use, easy to implement, and works well, use it every day
What do you dislike about the product?
Some features are complex and need to be studied
What problems is the product solving and how is that benefiting you?
Access to pc's, and patch management
Easy to Use Platform with an Amazing Support Team
What do you like best about the product?
Ease of use on the platform and the support / account team is amazing. Their monthly office hours are also incredibly helpful.
What do you dislike about the product?
The dojo can sometimes be hard to accurately search for issues / features / etc quickly
What problems is the product solving and how is that benefiting you?
We've automated a lot of small issue resolutions that were plaguing our endpoints. It has helped with rolling several service offerings (SaaS backup, endpoint backup, etc) into a single pane of glass so technicians aren't constantly signing into different portals to do their work.
NinjaOne: Great Functionality with Constant Improvements in the Pipeline
What do you like best about the product?
NinjaOne is a great platform for so many reasons. Currently functionality is great and there is always more useful functions in the pipeline. We use it everyday and it has great integrations with other tools we use in our software stack. The software itself is very easy to use and implement, plus everytime we have needed support the support team and our account manager have been very helpful.
What do you dislike about the product?
Honestly I have nothing that I dislike. It is one of our very best tools.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to manage all our MSP customer devices in a single easy to use application. Patching is automatically controlled so we do not have to worry about endpoints being out of date. Alerts are automatically sent to our PSA when issues are detected on endpoints, so we can follow up immediately. The inbuilt backups provide a reliable method of backing up our clients servers and Microsoft 365 Tenants so we do not need to use additional software.
Ninja Covers All Key SME IT Processes with Very Good Support
What do you like best about the product?
Ninja covers all business processes and topics required for daily business in the it apartment of SMEs. Also the Support is very good.
What do you dislike about the product?
The part Cyber Security and Integration to other MS Product should be better
What problems is the product solving and how is that benefiting you?
We have more time to focus on value creation instead of repetitive tasks and save money. Previously we used othe providers for this.
Easy to Use, Feature-Complete, and Backed by a Great Community
What do you like best about the product?
Its easy to use.
It has all functions we need.
Great Community in web and Discord.
Very good help and knowledgebase.
It was usefull for us from day one.
It has all functions we need.
Great Community in web and Discord.
Very good help and knowledgebase.
It was usefull for us from day one.
What do you dislike about the product?
It is difficult to intigrate an existing Bitdefender Setup.
Onboarding of new devices is manual work for us.
Onboarding of new devices is manual work for us.
What problems is the product solving and how is that benefiting you?
Endpoint Management, patch and software delivery. Saves a lot of time. Automatic pre or post upgrade scripts.
Versatile and practical for end users
What do you like best about the product?
Its versatility is very practical for end users.
What do you dislike about the product?
Customization is a bit difficult for users
What problems is the product solving and how is that benefiting you?
Lack of visibility and control over the devices. It allows you to see the status of your entire infrastructure without having to use multiple different tools.
Clear UI and Easy PC Diagnostics & Software Deployment with Ninja One
What do you like best about the product?
Absolutely love how easy it is to use. The UI is relatively clear and allows for our team to really utilize most of the features to its full potential. With Ninja One, we now have a much easier time diagnosing issues with PCs, as well as deploying new software, etc.
What do you dislike about the product?
Downsides of Ninja One is that I wish it had more robust vulnerability scans. I also would love if more things were added/vetted by Ninja One for the script library.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our biggest problem of Patch management. With it, we can push and prevent typical Windows updates as needed.
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