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A Great RMM Experience with NinjaOne — Fast, Affordable, and Reliable
What do you like best about the product?
What We Love:
User Experience: The dashboard is clean, responsive, and intuitive. It’s easy to onboard new staff and manage endpoints quickly without a steep learning curve.
Speed & Stability: Agent deployment is lightning-fast, remote access is reliable, and the platform feels consistently solid — we’ve experienced very few issues with uptime or lag.
Automation: Tasks like patch management, script execution, and monitoring are easy to configure through policies. This has saved us a huge amount of time and reduced manual effort across the board.
Remote Tools: Integrated remote support via Splashtop or TeamViewer works seamlessly, honestly though the built in ninja remote seems to work well enopught without extra licensing
Pricing: Compared to other RMMs we've evaluated or used in the past, NinjaOne strikes a great balance between features and affordability. It scales well without surprise costs.
User Experience: The dashboard is clean, responsive, and intuitive. It’s easy to onboard new staff and manage endpoints quickly without a steep learning curve.
Speed & Stability: Agent deployment is lightning-fast, remote access is reliable, and the platform feels consistently solid — we’ve experienced very few issues with uptime or lag.
Automation: Tasks like patch management, script execution, and monitoring are easy to configure through policies. This has saved us a huge amount of time and reduced manual effort across the board.
Remote Tools: Integrated remote support via Splashtop or TeamViewer works seamlessly, honestly though the built in ninja remote seems to work well enopught without extra licensing
Pricing: Compared to other RMMs we've evaluated or used in the past, NinjaOne strikes a great balance between features and affordability. It scales well without surprise costs.
What do you dislike about the product?
What Could Be Better:
PSA Integration: This is one area I feel could be more robust. To be fair, I haven’t fully explored all the options available yet — but it’s something I’d like to see improved or more clearly documented.
Microsoft 365 Backups: Although the product is great i feel the pricepoint is a little on the expensive side
PSA Integration: This is one area I feel could be more robust. To be fair, I haven’t fully explored all the options available yet — but it’s something I’d like to see improved or more clearly documented.
Microsoft 365 Backups: Although the product is great i feel the pricepoint is a little on the expensive side
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve several key challenges in endpoint management and client support. Before adopting it, we were spending too much time juggling multiple tools for patching, remote access, monitoring, and scripting. NinjaOne brings all of that together in one clean, responsive platform, saving us time and reducing complexity.
The automation features allow us to proactively maintain systems without manual intervention, and the remote access tools let us support users quickly without relying on third-party apps. It has also improved our visibility since we can see issues as they happen and respond faster.
From a business standpoint, NinjaOne has made it easier to scale our managed services without increasing overhead. It is reliable, affordable, and easy for new technicians to learn, which means we can onboard staff and clients more efficiently.
The automation features allow us to proactively maintain systems without manual intervention, and the remote access tools let us support users quickly without relying on third-party apps. It has also improved our visibility since we can see issues as they happen and respond faster.
From a business standpoint, NinjaOne has made it easier to scale our managed services without increasing overhead. It is reliable, affordable, and easy for new technicians to learn, which means we can onboard staff and clients more efficiently.
ninja is cutting edge tech, vital or IT for RMM, Patch Management & Backup
What do you like best about the product?
Easy of Use, Ease of Integration, Focus on Cyber Security, Customer Support, Multiple Features, Patch Management. Easy Installation.
What do you dislike about the product?
There are no real downsides to using ninja one
What problems is the product solving and how is that benefiting you?
Accessing remote machines - This is saving us trips to site,
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
Patch management - hours and cost of physically patching,
Ticket management - keeping teams up to date
cloud backup - Reducing need for on Prem NAS
endpoint management - reducing IT team time on machines
NinjaOne is a game changer for our business
What do you like best about the product?
Makes scripting so easy
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
Exceptional monitoring and automation
Integrated ticketing system
Brilliant backup-addon
Absolutely love NinjaOne Connect and Quick Connect
Supports Linux systems quite thoroughly
Brilliant technical support and account management
Priced per-endpoint so it help us to sell the product to customers
Integrations with anti-virus
The Ninja Dojo and Script Hub are worth their weight in gold
What do you dislike about the product?
Nothing really! It's just such a brilliant product, we've structured out business on this platform because it is so essential to excellence.
What problems is the product solving and how is that benefiting you?
We work with heavily regulated customers who need prompt and consistent IT support, NinjaOne lets us operate their IT stack securely and without friction. It ensures we provide frictionless IT services to customers who need IT to work, all day every day. It's also helped us grow our business as the value-offering is so self-evident.
Awesome RMM
What do you like best about the product?
Very easy to use, community support is very good. They are building new features into it every month.
What do you dislike about the product?
The patching isnt great. Lags behind Microsofts own intune etc.
What problems is the product solving and how is that benefiting you?
It helps us manage 2000 desktops with ease. Its very fast.
It made managing endpoints so much simpler for our team
What do you like best about the product?
The platform is super clean and fast. Remote access, patching, and alerts all work smoothly. Support is responsive, and onboarding was quick. It just works well without being complicated.
What do you dislike about the product?
Would be nice to have more report customization
What problems is the product solving and how is that benefiting you?
It saves us time with patching, alerts, and remote access, and helps us respond to issues faster without switching tools.
Very useful, expansive tool.
What do you like best about the product?
A really strong tool with plenty of automation options and the ability to add your own in too. has helped us shave off a lot of manual hours and automate the workflows of our business. would recommend.
What do you dislike about the product?
Sometimes very select issues can happen. For example, a machine has ben flagged for no updates but the machine also has no updates to run.
What problems is the product solving and how is that benefiting you?
the maintenance is fantastic with the size of our business and ease of pushing software to endpoint is very good too
New to NinjaOne but loving it already
What do you like best about the product?
Simple deployment, simple to configure but with granular options makes deployment simple and easy. Also the continuous development is great and new features released all the time.
What do you dislike about the product?
No support for 365 Global Admin with QuickConnect, although we have been told its on its way!
What problems is the product solving and how is that benefiting you?
NinjaOne has helped improve our patching and monitoring greatly, as our previous solution was clunky and outdated
An absolute night and day positive difference compared to other industry leading RMM tools.
What do you like best about the product?
I really enjoy the simplicity and intuitive nature of it's design and development. Out of the box it is so easy to use and navigate and you just know how it works with very little time needed to learn it.
What do you dislike about the product?
Honestly they are always making improvements. It's hard to say that it doesn't have what an RMM tool should. Though the reporting could be a bit better in robustness of data and versatility of report construction.
What problems is the product solving and how is that benefiting you?
The NinjaOne development team have really been on top of their game when it comes to updating and refining the NinjaOne RMM tool. One of the biggest hurdles for us has been change management processes and tracking of actions. NinjaOne has such an easy to use, access, and follow stream of actions taken for every endpoint that goes back to the endpoints onboarding (as far as I have seen) so auditing of machine changes and software installs and user logins has been absolutely wonderful and really aids us in the change management logging process.
Brilliant RMM tool that makes daily work easier, provides an overview, and improves billing
What do you like best about the product?
I have been a customer of NinjaOne since 2018 and I am thrilled! Extremely fast learning curve, the basic implementation is simple and quick. I have brought a lot of efficiency to daily work in a very short time. The support is very fast and helpful with questions and issues.
We had a complete ROI within a month and beyond. NinjaOne also integrates into our tool stack through its open API and is now indispensable for daily use.
New features are implemented at a very high frequency - almost every month a new function is released.
We had a complete ROI within a month and beyond. NinjaOne also integrates into our tool stack through its open API and is now indispensable for daily use.
New features are implemented at a very high frequency - almost every month a new function is released.
What do you dislike about the product?
I would wish for a deeper implementation of some functions instead of always adding new features - but that has also improved over the years.
What problems is the product solving and how is that benefiting you?
We manage over 2000 endpoints - NinjaOne simplifies this immensely. By automating patching and alerting, our technicians have more time to support more customers.
Great Experience
What do you like best about the product?
Still in the middle of the deployment but so far.
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
What do you dislike about the product?
Need the ability to deploy agents from probes.
Some how better interface with billing for device reporting.
Some how better interface with billing for device reporting.
What problems is the product solving and how is that benefiting you?
allow us to escape automate?
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