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Outstanding Support and Easy to Use—Drives Team Engagement
What do you like best about the product?
First and foremost, the support from Ninja is fantastic; it's a great tool, really works and is easy to use. But making sure we use it and having the ability to get additional training and really quick responses really drives usage on the team.
The other benefit is the amount of growth and improvements with the product is really significant.
The other benefit is the amount of growth and improvements with the product is really significant.
What do you dislike about the product?
Nothing to be honest. We really haven't had any issues.
What problems is the product solving and how is that benefiting you?
The ability to manage all of our clients' devices, from endpoints like desktops and servers to even mobile devices, makes this a compelling product. The fact that it integrates so well with SentineOne makes it super powerful for us.
It's also really easy to use, so level 1 engineers can utilise it fairly quickly as new hires.
It's also really easy to use, so level 1 engineers can utilise it fairly quickly as new hires.
My primary tool as MSP
What do you like best about the product?
NinjaOne has become my main tool for monitoring, managing vulnerabilities and patches, deployment, and remote control. It's always the first application I open each morning. The platform is user-friendly and straightforward to set up. I appreciate its integration with SentinelOne, and the customer support has consistently been excellent.
What do you dislike about the product?
At this time, the only limitation I have encountered in my use case is the absence of peripherals discovery through WMI, PnP, or the Registry for ITAM purposes.
What problems is the product solving and how is that benefiting you?
It provides me with an effective central management platform for a significant portion of my IT stack.
Simple Yet Advanced—Seamlessly Integrates and Drives Innovation
What do you like best about the product?
The simplicity of the product but also the advanced features it can offer.
Its integrated well into all of our standard processes and also aided the creation of new ones.
Its integrated well into all of our standard processes and also aided the creation of new ones.
What do you dislike about the product?
No realistic dislike around the product. All features work as intended and the roadmap looks good for the future!
What problems is the product solving and how is that benefiting you?
It allows us greater overview of the entire infrastructure estate as well as providing remote access to nearly 1000 server endpoints and 800-900 client endpoints.
Intuitive, Powerful, and Stress-Free IT Management with NinjaOne
What do you like best about the product?
I really appreciate how intuitive and user-friendly the platform is. It provides a broad selection of powerful features that are simple to navigate, even when handling more complex tasks. The automation capabilities stand out in particular, as they help me save time and minimize manual work by streamlining routine processes. All in all, NinjaOne has made IT management more efficient and far less stressful for me.
What do you dislike about the product?
One aspect I find frustrating about NinjaOne is that certain features are somewhat hidden or not immediately intuitive to find. For instance scheduled tasks for specific target devices is hidden away and cannot be accessed from a device itself. Nevertheless, the platform’s overall capabilities continue to make it an amazing asset.
What problems is the product solving and how is that benefiting you?
With NinjaOne's patch management system, I spend less time manually checking machines. Vulnerabilities are addressed faster, reducing the risk of exploits, and I no longer have to chase machines or users to ensure compliance.
Easy operation and versatile functions, updates could be less frequent
What do you like best about the product?
The super easy operation and variety of functions. The simple integration and onboarding of new employees. We use it almost daily to provide quick and uncomplicated support for other devices.
What do you dislike about the product?
The frequent updates of the remote maintenance software bother me a bit, otherwise I am very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Before we introduced Ninja, we were forced to walk the entire site personally to fix any issues that arose. Now we can provide centralized support, which noticeably eases our work.
Easy operation and strong features, only updates could be less frequent
What do you like best about the product?
I am particularly convinced by the especially easy operation and the wide range of functions. Another advantage is the straightforward integration, which allows new employees to be quickly trained. We use the program almost daily to provide support on other devices quickly and without much effort.
What do you dislike about the product?
I find the many updates of the remote maintenance software somewhat annoying, but apart from that, I am overall very satisfied with the program.
What problems is the product solving and how is that benefiting you?
In the past, we had to walk through the entire site in person to fix problems on the spot. Since we started using Ninja, we can provide support centrally from one location, which has noticeably eased our work.
Great for Managing Remote Assets
What do you like best about the product?
Serving an organization with staff spread across the globe, NinjaOne has been extremely helpful in managing our remote workstations. It handles everything from software and operating system patches to asset management and remote desktop support. My team and I rely on NinjaOne every day.
What do you dislike about the product?
When I last explored the helpdesk ticketing system, I found it lacking and not quite suited to our needs. However, it's been a few years since then, so it's possible that improvements have been made in the meantime. At the time, though, that aspect felt like the missing piece of the puzzle for us.
What problems is the product solving and how is that benefiting you?
As I mentioned before, remote asset management has been the main challenge that N1 has addressed for us. While we do have Intune included with our M365 subscription, I found that it left too many gaps in our device management. N1 has more than made up for those shortcomings.
Effortless Admin Tasks Without Disrupting Workflow
What do you like best about the product?
The amount of administrative work that can be performed behind the scene without interrupting the end users work flow.
What do you dislike about the product?
No ability to filter software by versions at the moment.
What problems is the product solving and how is that benefiting you?
To be able to deploy software and quick fixes using scripting and other methods across any device registered in NinjaOne
Centralized Dashboard and Proactive Support, But User Login Issues do happen
What do you like best about the product?
We can view our environment on a single dashboard, which simplifies the process of searching for computers using the search bar for remote connections. Since going live, the customer support team has been proactive in checking on our satisfaction with the product and ensuring that we are happy with it.
What do you dislike about the product?
Login issues with end-users. Randomly, we have to delete users from Ninja and re-add them to get it to function correctly when it comes to entering tickets.
What problems is the product solving and how is that benefiting you?
It is an all-in-one IT tool for our shop. We use it a ton when it comes to helping end-users.
Seamless Mac & Windows Management, but App Integrations Could Be Simpler
What do you like best about the product?
It's very versatile in being able to contribute to both Mac and Windows environments. Unlike other products we have used, being able to remote seamlessly into Mac environments was a huge pain point that was alleviated through using NinjaOne. This single glass of plane allowed us to easily manage our environment. Being able to quickly get access to the platform through sales and support teams was incredibly useful when we had a tight timeline to move everything over. Including being able to get access to resources to move our fleet with ease. When deciding a product that our end users need to interact with on a daily basis, NinjaOne felt like a no-brainer.
What do you dislike about the product?
There is a lot of API integrations that can seem daunting to start setting up. The documentation and customer support when we got stuck was super helpful. We were able to get most of our apps assigned, but I also dislike that we have to ask for each individual app to be enabled. It is hard to know what we actually can have access to for app integrations, aside the times we did ask there usually was an app - I wish we could have just went through and selected every app integration from the get go.
What problems is the product solving and how is that benefiting you?
We are able to get along with managing every device that we have, from our Mac and Windows devices all the way to our iPads. Being able to keep everything on one platform makes it incredibly easily to navigate what is going on within our environment. Being able to easily set up security features for each device (generally or granular) is super useful to being able to keep our environment protected.
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