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Robust Ticketing and Remote Access, But Tagging Needs Smarter Automation
What do you like best about the product?
I use the ticketing system daily to manage help requests from our users. The unlimited tech model is very nice (thought we only have two techs, but it's nice to know we could expand if we needed to). Being able to offer users the ability to remote into their computers through NinjaOne is a cool feature to offer them. The helpdesk agent is a great utility function with being able to pin various quick links and tools to it.
What do you dislike about the product?
When tagging tickets, there's no auto-tag feature to help that. It seems like that would be a useful way to use AI to offer to match existing tags to new tickets. And on a related note, when typing the names of tags, if you type the name of an existing tag and hit enter before it has filtered the list of tags down to what you typed (easy to do for fast typers), it produces an error instead of submitting the tag successfully.
What problems is the product solving and how is that benefiting you?
NinjaOne brings user help requests (tickets) and user support (remote desktop access) together into one place so that I can efficiently support the IT needs of our company. I'm the only IT Support contact in the company (besides a business system analyst), so having a tool like NinjaOne helps me manage my day to day work efficiently. Without it, I'd have "regular emails" mixed in with help requests, poor tracking of live issues, no monitoring of network status, and would have to support remote users through Teams screen-sharing sessions, which doesn't work well when administrator access is needed. NinjaOne makes this a much better experience.
Effortless Integration and Robust Features Enhance Our Workflow
What do you like best about the product?
NinjaOne is straightforward to integrate into our solutions, making it easier for us to support our customers and users. We rely on it regularly, and it offers a wide range of built-in features and tools that enhance our work.
What do you dislike about the product?
So far, I haven't come across anything about NinjaOne that I dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us better organise our machines and user groups, leading to a more productive and efficient work environment.
Practical with many functions, but Ninja Remote often unreliable
What do you like best about the product?
bundles many functions in one place. That is very practical.
What do you dislike about the product?
Unreliability with Ninja Remote, often error messages have been appearing lately.
What problems is the product solving and how is that benefiting you?
Ninja helps to consolidate numerous pieces of information in one place and provides many practical functions, such as executing PowerShell in the background.
Comprehensive and reliable
What do you like best about the product?
It provides us with a comprehensive and reliable way to manage our geographically dispersed endpoints. Support for Windows, Mac & Linux is helpful for us and we have also been able to bring our support function into one platform by also utilising the ticketing module.
Ninja themselves have been friendly and helpful since we first came on board and continue to be present whenever we need anything.
Ninja themselves have been friendly and helpful since we first came on board and continue to be present whenever we need anything.
What do you dislike about the product?
Initial learning curve was tricky, but support and access to the Dojo does ease this to be fair. Support for Mac patching has been a little disjointed and we have had to put quite a bit of work in to get this working (some of this is on Apple!).
What problems is the product solving and how is that benefiting you?
Endpoint management, patching, remote support, inventory, service management (ticketing).
Intuitive interface and strong features, but monitoring maintenance could be improved
What do you like best about the product?
I like the clear and intuitive interface the best. As well as central monitoring, patch management, remote maintenance, and script automation.
What do you dislike about the product?
Maintain the SNMP SNMP monitoring, especially test and integrate OIDs.
What problems is the product solving and how is that benefiting you?
A common problem is that system disruptions are only noticed when users report them. NinjaOne solves this through proactive monitoring and automation, allowing issues to be detected and resolved early.
User-friendly, versatile, and quick integration – only the updates are somewhat bothersome
What do you like best about the product?
What excites me the most is the very user-friendly operation combined with the extensive range of features. An additional advantage is the straightforward integration, which allows new employees to be trained quickly. We use the program almost daily to provide support on other devices quickly and with minimal effort.
What do you dislike about the product?
The frequent updates of the remote maintenance software, otherwise everything is great.
What problems is the product solving and how is that benefiting you?
In the past, we had to walk through the entire site to provide support before we deployed Ninja. Now it is possible to coordinate support centrally, which significantly simplifies our work.
User-friendly, versatile, and efficient – only the updates could be less frequent
What do you like best about the product?
What particularly appeals to me is the user-friendly operation and the extensive range of features. I also appreciate the seamless integration and how quickly new employees can be trained – these are clear advantages for me. We use the program almost daily to provide support quickly and with minimal effort on different devices.
What do you dislike about the product?
The frequent updates of the remote maintenance software bother me a bit, otherwise I am very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Before we deployed Ninja, we were forced to walk the entire site in person to fix any issues that arose. Now we can provide support conveniently from a central location, which makes our work significantly easier.
Support Team is Helpful, But Needs Better Internal Communication
What do you like best about the product?
In my opinion, it’s the support team, and the continuous pursuit of improvement and growth.
What do you dislike about the product?
I don’t understand why the people from support don’t communicate with each other.
What problems is the product solving and how is that benefiting you?
visibility into what is happening and the ability to prevent it
Easy operation and strong features, only updates could be less frequent
What do you like best about the product?
I am particularly convinced by the especially easy operation and the wide range of functions. Another advantage is the straightforward integration, which allows new employees to be quickly trained. We use the program almost daily to provide support on various devices quickly and without much effort.
What do you dislike about the product?
The frequent updates of the remote maintenance software, otherwise everything is great.
What problems is the product solving and how is that benefiting you?
Previously, we had to walk through the entire site to provide support before we deployed Ninja. With Ninja, we can now manage support centrally, which significantly simplifies our work.
Easy operation and strong features, only updates could be less frequent
What do you like best about the product?
The particularly easy operation and the multitude of functions convince me. The uncomplicated integration and the quick onboarding of new employees are also big advantages. We use the program almost daily to provide support on other devices quickly and without much effort.
What do you dislike about the product?
The frequent updates of the remote maintenance software bother me a bit, otherwise I am very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Before we used Ninja, we always had to walk around the entire site to fix problems. Now we can provide support from a central point, which makes the work significantly easier.
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