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Robust multi solution RMM
What do you like best about the product?
It is feature-rich, easy to use, and implement. Customer support is quick and friendly. Ninja supports a ton of integration with other software. Our MSP thrives because we use Ninja every day.
What do you dislike about the product?
Wish there was an easy way to remove previously integrated software from UI
What problems is the product solving and how is that benefiting you?
Monitoring and deployent
NinjaOne Makes Managing Clients and Endpoints Effortless
What do you like best about the product?
NinjaOne offers a clean, intuitive interface that’s incredibly easy to navigate. The platform is lightweight, fast, and doesn't slow down endpoints like some competitors do. Remote management is seamless, and the backup and patching features have been rock-solid for us. It also includes powerful tools like documentation, ticketing, and automation all in one place, which is great for streamlining operations.
What do you dislike about the product?
There’s not much to complain about. It would be great to see deeper integrations for compliance tools built-in—but NinjaOne makes up for this with speed and responsiveness as well as their documentation and guides.
What problems is the product solving and how is that benefiting you?
NinjaOne has helped us with the fact that its an all in one platform that is continuously growing and very easy to integrate other tools into their system.
Ninja One makes IT life easier
What do you like best about the product?
What I like best is the intuitive, modern interface that simultaneously brings a technical depth with it. The modern dashboard offers a good overview, and with just a few clicks, you end up where you want to be. Many automation options provide enormous relief in everyday IT tasks. If you have questions, customer support helps very quickly, and even for more in-depth problems, a solution has always been found in the end. For the modern admin, it's an absolute must. The simplicity in application and yet deep technical functions are a brilliant combination. Whether it's patching or scripts, you can customize everything individually to suit yourself and your company.
What do you dislike about the product?
Unfortunately, some error codes are not really informative, which makes troubleshooting difficult.
What problems is the product solving and how is that benefiting you?
Managing many clients spread out - classic sneaker administration
NinjaOne enables centralized management from anywhere. - no sneaker administration
Lack of update readiness -> Updates are managed centrally.
NinjaOne enables centralized management from anywhere. - no sneaker administration
Lack of update readiness -> Updates are managed centrally.
Amazing Customer Support and Great Product
What do you like best about the product?
Great product and lots of templates and pre-built functions. Very easy to use and love it over the competition I have used in the past. Allows for automation but also gives you templates to start with. Support is great, tickets answered mostly same day. Tons of third party integrations.
What do you dislike about the product?
Pricing is slightly higher than others at lower volume however smooths out at higher volume.
What problems is the product solving and how is that benefiting you?
Managing my customers and improving service.
Top notch
What do you like best about the product?
I swear by NinjaOne. Their team is great and the capabilities of the platform are beyond useful.
What do you dislike about the product?
The small pain points are the lack of winget and nuget integration for packagement.
What problems is the product solving and how is that benefiting you?
Unified tool stack.
Why It’s One of the Best RMM Platforms for MSPs and IT Professionals
What do you like best about the product?
Ease of Deployment: Setup is fast and does not require on-prem infrastructure.
Scalability: Works just as well for small IT teams as it does for multi-client MSP environments.
Reliability: Low failure rates with consistent performance across endpoints.
Transparent Pricing: No hidden fees or bloatware; pricing is straightforward and based on active devices.
Security: Built with MSP security best practices in mind—offering role-based access control, MFA, and audit logs.
Regular Updates: NinjaOne is committed to evolving its platform with frequent enhancements and new features based on user feedback.
Scalability: Works just as well for small IT teams as it does for multi-client MSP environments.
Reliability: Low failure rates with consistent performance across endpoints.
Transparent Pricing: No hidden fees or bloatware; pricing is straightforward and based on active devices.
Security: Built with MSP security best practices in mind—offering role-based access control, MFA, and audit logs.
Regular Updates: NinjaOne is committed to evolving its platform with frequent enhancements and new features based on user feedback.
What do you dislike about the product?
Lacks built-in PSA; needs third-party integration. Which they just release let see how it goes.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes endpoint management, automates patching, and streamlines remote support—saving time, improving security, and boosting operational efficiency across all devices.
Great All-In-One solution for documentation, ticketing and asset tracking.
What do you like best about the product?
Setting up ticket is easy and so is adding and modifying devices. It is a breeze to respond to tickets directly from the portal. NinjaOne is always the first thing I open in the morning and the last thing I close. I can easily see all my devices and the status of them and be alerted for any custom or preset conditions. All you need to do is install the agent on a device and it will pull all the necessary information and add it to the portal.
What do you dislike about the product?
You cannot see a thumbnail of what is happening on the remote computer screen to better judge if the user is actually inactive. You cannot search for custom fields without setting up a custom group and editing it each time.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing us to patch software and push critical updates which we previously could not do. It allows us to remote into a computer and also view tickets for a device all in one platform with integrations for third party apps as well.
An RMM that grows with your business
What do you like best about the product?
There are 2 standout features for us:
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
What do you dislike about the product?
Since we use Ninja all day, every day, there are still a few things that are missing that we were able to utilize with our previous support software, such as printer mapping integration and network drive mapping.
What problems is the product solving and how is that benefiting you?
Whether our clients are on-site, at a remote location, or even WFH, Ninja has the necessary tools to let us support them and solve IT issues quickly and efficiently.
Solid RMM tool
What do you like best about the product?
As a blind administrator and IT Engineer, who uses this application on a daily and constant basis, their move towards being more accessible is huge. It provides a feature set which allows remote access, policy management, device management, contact and user management, and simple deployment tools for both non enterprise, and enterprise level infrastructures; that just makes life easier.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
What do you dislike about the product?
I would still like to see some improvements on the accessability side. Many of the buttons, fields and features still get listed as an unknown button, field, or object. This can make things challenging for those with low vision who do not know how to use OCR accessible tools to force information out of the web portal when working with screen reader technology. Having to use these secondary tools also makes things take more time then one would like when working through visual limitations.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
What problems is the product solving and how is that benefiting you?
It gives you a unified platform to manage tickets, devices, servers, patching, and security all in one place. It eliminates the need for having multiple applications and portals for each of these individual things. It also allows for quick user management on a DC via access to a servers command line, or even having access to the AD user accounts right from the Ninja interface. It saves time, and ultimately for the clients, it saves money.
Great experience with NinjaRMM
What do you like best about the product?
Easy to use interface and very update GUI. Like to have most everything in a pane of glass. Also the RMM itself is a great price.
What do you dislike about the product?
The one downside is the number of different addons can cause the price to get a little steep.
What problems is the product solving and how is that benefiting you?
It is solving the patching, remote support, and mobile device management.
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