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Intuitive and Feature-Rich, But Authentication Timeout Frustrates
What do you like best about the product?
Ease of use and very intuitive with many very useful features
What do you dislike about the product?
The authentication time period needs to be edited so it doesn't keep logging Technicians out so quickly and often
What problems is the product solving and how is that benefiting you?
Remotely working on other users laptops including patching and other useful features.
Effortless Estate Management Made Simple
What do you like best about the product?
The ease of managing our Desktop and Server estate.
What do you dislike about the product?
Some Windows/Software patches that are installed aren't automatically retrying when failed.
What problems is the product solving and how is that benefiting you?
Automating our patch management for our server estate and end user devices. It is also allowing us to remotely access the users laptops so we are able to effectively support our staff wherever they are in the world.
User-Friendly with Advanced Options, Needs Better Patch Control
What do you like best about the product?
Ninjaone is very user friendly, while also giving the option for more refined options and administrative nuance.
What do you dislike about the product?
More control over patching for OS and software needs to be made.
What problems is the product solving and how is that benefiting you?
Maintaining all users endpoints on the same version of OS and software is very important for us to ensure that everyone is being kept HIPPA compliant.
Custom Script Saving Makes Workflow a Breeze
What do you like best about the product?
I like that I can save custom scripts and deploy them as needed
What do you dislike about the product?
I dislike that I can't make custom groups for deployments.
What problems is the product solving and how is that benefiting you?
RMM mainly. We used to use WFRM, but NinjaOne has more features
Effortless Automation and Management, Minor Endpoint Status Glitch
What do you like best about the product?
NinjaOne has truly impressed me, from its straightforward implementation to its user-friendly interface. Everything I require to manage and support my endpoint devices is available within NinjaOne. I rely on it daily for my system administration tasks, and I think what I appreciate most is how simple it is to set up automations for nearly any task.
What do you dislike about the product?
The only drawback I have encountered with NinjaOne so far is that sometimes endpoints do not show as online, even though they are actually online and the service is running. This can be quite inconvenient when it comes to managing remote endpoints.
What problems is the product solving and how is that benefiting you?
The main advantage I find with NinjaOne is its ability to let me remotely configure and deploy scripts for a wide range of tasks, whether that's uninstalling programs, installing new ones, or handling anything in between.
Vital Product That Empowered Our IT Team
What do you like best about the product?
I really like the modern UI and ease of use. It makes it very simple for IT admins to organize clients. I also like the breadth of tools that Ninja has for administering these endpoints.
What do you dislike about the product?
Sometimes, their tools don't always work. Some automations can have trouble running at times - when it works it is great, but when it does not work, it can force you either to wait until it does or just do the task manually.
What problems is the product solving and how is that benefiting you?
Before, we did not have the insight into our environment that we do with NinjaOne. NinjaOne has allowed our IT department to provide IT service in a quicker and more organized fashion. On top of this, their patching is pretty top notch and we are now able to have peace of mind knowing our endpoints have software and OS patches taken care of automatically. The automation scripts and software deployments have become baked into IT processes and have turned what used to be 30 minute tasks into one click.
Intuitive operation and efficiency, but too many updates and missing features
What do you like best about the product?
Since we started using Ninja One, our work structure has transformed. From monitoring to updates to quick support.
Whether in case of disruptions, remote access directly from the platform, device management, or implementing our own automations and scripts. Everything seems well thought out and is intuitively operable. This user-friendliness, in particular, makes our work as IT administrators significantly easier and enables us to act reliably and with high quality. Tasks that used to require a lot of time and effort can now be completed with just a few clicks. A clear advantage for our customers.
Whether in case of disruptions, remote access directly from the platform, device management, or implementing our own automations and scripts. Everything seems well thought out and is intuitively operable. This user-friendliness, in particular, makes our work as IT administrators significantly easier and enables us to act reliably and with high quality. Tasks that used to require a lot of time and effort can now be completed with just a few clicks. A clear advantage for our customers.
What do you dislike about the product?
Too few features and too frequent updates.
What problems is the product solving and how is that benefiting you?
It has helped us to be able to manage all systems centrally.
Super support and easy operation – Daily companion in the team
What do you like best about the product?
I find it best that the Ninja team is always there to help us with any problem. The operation itself is super pleasant and easy. I wasn't there for the integration, but that is said to have gone very quickly as well. We use it almost daily in our department.
What do you dislike about the product?
I think more features could be included in Ninja One.
What problems is the product solving and how is that benefiting you?
Ninja helps me to inventory all of my systems, whether they are hardware or software. Additionally, I can easily schedule reboots for Windows desktops that have been running for too long and deploy patches.
Easy operation and strong support, regular updates as a small downside
What do you like best about the product?
What I like best is the ease, both in implementation and in administration. Support is available at any time via Teams or phone. We use it almost daily to trigger updates or to provide user support.
What do you dislike about the product?
The regular updates of the remote services particularly stand out to me.
What problems is the product solving and how is that benefiting you?
Previously, we could only access the PCs to a limited extent. That has improved since Ninja.
Excellent RMM Features, But Ticketing Needs Improvement
What do you like best about the product?
The RMM tool is very useful, it has many features which make it a great RMM. The device information provided from the tool is very well laid out making usability very easy to learn for the end user.
What do you dislike about the product?
NinjaOne Ticketing still needs a lot of work, it's not so intuitive and to create notifications for agents or simple things like this it's very complicated.
What problems is the product solving and how is that benefiting you?
It allows us to view information about all of our devices easily. We also have our RMM tool and helpdesk system through NinjaOne so unifies our systems. We're pushing out Windows updates through NinjaOne so increasing the security of our devices through the tool which is helpful.
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