External reviews
3,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaRMM - It just works!
What do you like best about the product?
It's simplicity....I have access to another RMM, but chose Ninja.
What do you dislike about the product?
None. There is really nothing that I can think of.
What problems is the product solving and how is that benefiting you?
Automated Patching and Remote Management is the bread and butter for me.
Easy to use and great interface
What do you like best about the product?
Ease of use, they are adding new features, was easy to get started, good price point
What do you dislike about the product?
Interface can sometimes be hard to find things, wish was easier to click on items to get to another menu
What problems is the product solving and how is that benefiting you?
Management endpoint updates
Tech Friendly Responsive Tool
What do you like best about the product?
Compared to the previous RMM tool I have used NinjaOne is quick and responsive. The tools are well organized within the web UI and allows me to quickly find all of the information I need without searching through hundreds of pages. The installation process is quick and simple, unless it is on a Mac, however that is Apple's fault not Ninja's with the extra security prompts. When we have needed them customer support has been quick to respond. Adding additional scripts and automations is quick and easy. Can paste in PowerShell scripts or some of the other supported languages and deploy out to managed machines with ease. The policies have been great as well to install software by default for certain clients. Can just power on a new machine, install an RMM agent and allow it to do the rest including installing AV and other needed software for the client.
What do you dislike about the product?
I'm hoping that they will grow the PSA application that they have to include additional accounting software options. We are not on QuickBooks so we have been unable to use this feature.
What problems is the product solving and how is that benefiting you?
Ninja consolidates most of the tools into a single web page. The backup solution for SaaS backup does require logging into a separate page, but the majority of the tools are all in one place. Can remote into computers directly from the ticket when the affected device is linked to the ticket.
Best RMM Around
What do you like best about the product?
NinjaOne is incredibly user friendly and intuitive. I originally began using Ninja for patch management but over the years it has grown to be more and more useful. New features are added frequently, and users are kept informed of upcoming features and updates.
What do you dislike about the product?
I genuinely at this time have no issues to share.
What problems is the product solving and how is that benefiting you?
We utilize Ninja for patching, software implementation/removal, feature updates, as well as reporting on and monitoring the health of our environment.
Clean UI, great automation, and user-friendly
What do you like best about the product?
What I like most about NinjaOne is the patching tool. We have automated OS patching and 3rd party patches setup with Winget that push out weekly. I also like how easy it is to push out the agent to new devices. (automated with Autopilot)
What do you dislike about the product?
NinjaOne Remote - It works much better these days, but I've had a lot of bad experiences with errors etc when trying to remote into a workstation. I also wish there were slightly better reporting with patching.
What problems is the product solving and how is that benefiting you?
Remote connections, scripting, and OS/3rd party patching.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
Helps our helpdesk remote into workstations to assist users. Helps us automate things and push it out to devices, and also helps with automating patches.
Powerful, Evolving RMM Platform with a Learning Curve
What do you like best about the product?
NinjaOne is incredibly easy to get started with. The interface is clean, and the workflows are intuitive, making it a great choice for teams that want to hit the ground running. Its integration capabilities are top-notch—connecting seamlessly with other tools in our stack to streamline endpoint management and automation. I also appreciate the steady cadence of updates and new features. The development team clearly listens to user feedback and is committed to continuous improvement.
What do you dislike about the product?
The UI, while functional, can be a bit cumbersome to navigate at first. Some menus and settings aren’t where you’d expect them to be, which can slow you down initially. That said, once you get familiar with the layout, it becomes a very powerful and efficient tool.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage and monitor endpoints across multiple environments with ease. It reduces manual overhead, improves visibility, and allows us to respond quickly to issues. The integrations and automation features have saved us countless hours and improved our overall IT operations.
Ninja
What do you like best about the product?
I like how easy the whole system is to use, especially to a bit of a novice using RMM software. also really appreciate the easy of help available from the team
What do you dislike about the product?
Happy with everything so far, could possibly benefit from more features for managing mobile devices
What problems is the product solving and how is that benefiting you?
It make keeping endpoints upto date so simple, even more so now with the AI sumamries for os patches
Better from the start than the competition
What do you like best about the product?
As a full service msp, NinjaOne works great for us with all of the features, tools, integrations that the platform has. The UI is smooth. Support is willing to help when you have questions.
What do you dislike about the product?
The one instance I had was getting an email for support meeting telling me it was for 9 am eastern 8 central at 752. The response was super quick but as a business owner I didn’t get to get it scheduled as I didn’t see it until 830 central
What problems is the product solving and how is that benefiting you?
NinjaOne solves my need as a msp for rmm psa platform with disaster recovery ticketing, with edr epp soc av integration, remote access tools simplifying my IT business
Great solution
What do you like best about the product?
Device management. Quick access to customer devices.
What do you dislike about the product?
Ticket management system very incomplete compared to other products.
What problems is the product solving and how is that benefiting you?
It has helped us to resolve the implementation.
Highly Capable MDM solution for Windows
What do you like best about the product?
Wonderful support offering and great Customer Success relations, especially with our CSM Maddie Born-Crockett whom we can regularly chat about any issues we have. The tool itself is easy to deploy to machines and has a highly capable feature set for management of devices. Alerting is easy ish to set up with Slack too.
What do you dislike about the product?
The implementation of updates for some tools is not natively supported, so it does require custom scripting and development, which can be hard to do in smaller teams. The support team offer good assistance with this though!
What problems is the product solving and how is that benefiting you?
A solution to help us ensure our Windows devices are updated and configured as required.
showing 1,241 - 1,250