External reviews
4,104 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Resource Library and UI - Great features for technicians and endpoint management.
What do you like best about the product?
NinjaOne has a very expansive resource library with the Dojo and a lot of how-to videos that make it easy to follow.
Reaching out to support was easy and finding someone to guide you to a more technical resource happened quickly.
Easy to implement, once you get everything started.
Integrates seamlessly with our environment and will be used frequently.
From a technician standpoint - very straight forward and a lot of features that will make everyday a lot easier.
Reaching out to support was easy and finding someone to guide you to a more technical resource happened quickly.
Easy to implement, once you get everything started.
Integrates seamlessly with our environment and will be used frequently.
From a technician standpoint - very straight forward and a lot of features that will make everyday a lot easier.
What do you dislike about the product?
It's difficult to know exactly where to begin.
What problems is the product solving and how is that benefiting you?
Our current endpoint management tool did not have the have all the features needed to use it beyond the bare basics. NinjaOne already has a ton more useful features and integrated applications that allow it to be a one-stop shop for our employees and technicians. NinjaOne also has a pretty robust desktop application that can grow as we add features. Customizable and easy to solve more advanced problems, remotely.
NinjaOne is easy
What do you like best about the product?
NinjaOne RMM is the easiest software to use. It was extremely easy to implement, train and integrate with Intune allowing us to automate our tasks and day to day. The backend scripting allow us to have less interruptions to our users experience when remoting in.
What do you dislike about the product?
It would've been good to have some more integrations such as Integrations with ITGlue, and ServiceNow
What problems is the product solving and how is that benefiting you?
Its allowing us to remote into devices that may be out of reach physically as alot of our users are remote across Manitoba
Reliable and Versatile Tool, works well for our purposes.
What do you like best about the product?
This tool functions smoothly, requiring no unnecessary adjustments or causing any frustration. I find it to be reliable, versatile, and genuinely helpful. Implementation was quick and simple. We have not had reason to use customer support much, but they have been helpful on the couple of issues we have had over the last 18 months. We use NinjaOne all day, every day. The integration to Crowdstrike has worked well.
What do you dislike about the product?
I think the knowledge base could use a little refinement.
What problems is the product solving and how is that benefiting you?
We use it for patch management, backup, and to provide support to our users.
Effortless Setup and Security, But Ticketing Needs Improvement
What do you like best about the product?
I like how easy it was to pickup and start using and how easy it was to deploy to our devices. I use it every day to check on the health of our devices and keep our devices secure.
What do you dislike about the product?
One of the few downsides of NinjaOne is the ticketing system. It's pretty bare bones but the other intergrations and features helps with that.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed several of our automation issues where we can now use scripts and built in features like the install application feature to quickly install certian programs and drivers to help our end users in a quick and quiet fasion.
Powerful IT Management
What do you like best about the product?
NinjaOne is my preferred IT management solution because of it streamlines various tasks for superior convenience and efficiency. Its robust feature set, including comprehensive patch management and remote access, allows technicians to automate repetitive tasks and proactively address issues before they cause downtime. The platform offers powerful inventory capabilities, automatically discovering and tracking hardware and software assets in real-time, which helps maintain security and compliance. Additionally, the integrated and customizable ticketing system centralizes support requests, enabling faster resolution and better end-user experiences through automated workflows and seamless integration with endpoint management.
What do you dislike about the product?
Despite its strengths, NinjaOne has performance issues with its remote access and its modular pricing structure for certain functionalities. The remote connection can, at times, be unacceptably slow, with some users reporting waiting up to 5 minutes to connect to a device that is showing as online. This issue, alongside reports of the RMM agent occasionally failing to start after a server update, severely undermines the efficiency that is otherwise a core selling point of the platform. Furthermore, a significant point of contention is the added cost for advanced capabilities like SNMP monitoring, which requires a separate purchase. Minor gripes for an otherwise stellar soution.
What problems is the product solving and how is that benefiting you?
NinjaOne is great a patch management.
User-Friendly and Easy to Implement, But MDM Needs Improvement
What do you like best about the product?
I like how easy it is to use and do the work needed. Implementation was very easy to get done. I have rarely needed customer support due tot he product being so user friendly. My team uses the product every day.
What do you dislike about the product?
The MDM product isn't quite fleshed out as some other stand alone products.
What problems is the product solving and how is that benefiting you?
One of item it solved for us right away was patch management and tracking.
Excellent RMM.
What do you like best about the product?
It has allowed us to catch so many things as an inventory management tool and as an MDM as far as detecting missing software. It also has allowed us to build an automation library and better manage software and updates on our endpoints, reducing the need to remote in. We find the product to be worth the cost.
What do you dislike about the product?
We have had mixed experiences with our account reps. Our current one, Marissa Galaviz is incredible though and has already made an impact in our usage of NinjaOne. We have also had mixed experiences with support. Typically support is great for regular tickets, but when reporting errors that Ninja has caused, there can be an extreme delay in getting these issues patched and communication could be worked on as far as status updates. For instance, I've had a ticket open with them since September and have had to reach out each time I wanted an update.
What problems is the product solving and how is that benefiting you?
It has solved a lack of control over devices. Before, the only control we had over devices was PDQ and actually remoting in to the machine. There was nowhere to get a software inventory or confirm that devices had all the mandatory security programs. Ninja provides us full visibility into every endpoint and despite just being an RMM, has proved itself to greatly impact our security as a company as well due to the visibility and patching it allows.
Powerful Scripting Capabilities, Limited Remote Control on Secure Networks
What do you like best about the product?
The ability to create PowerShell scripts and push those for complex routines has been great!
What do you dislike about the product?
Some of our users are on more secured networks and we cannot remotely control their device. We can still push scripts, but not the remote control feature.
What problems is the product solving and how is that benefiting you?
2/3 of our users are ever on our network, so a standard active directory solution was not working. We implemented NinjaOne along with Google Authentications for our Windows clients and things have gone great! The users are not managed with AD, but rather with custom scripts that we push out with NinjaOne. The remote scripting, updating, and remote control options have been great!
NinjaOne Makes Device Management Effortless and Hassle-Free
What do you like best about the product?
NinjaOne has been the best solution for our laptop/pc deployments. We are able to centrally manage applications, updates, and patches using NinjaOne!
What do you dislike about the product?
I can't think of anything for NinjaOne that myself or my team dislike about the product.
What problems is the product solving and how is that benefiting you?
NinjaOne solved the problem of touchless deployment and managing our apps and patch schedules.
Effortless Setup and Integration for the RMM and remote desktop help and support
What do you like best about the product?
NinjaOne has been extremely helpful and easy to use in our company. The product is extremely easy to install and configure, and even integrates with our antivirus. With a little bit of custom easy development I can tag specific devices to make sure they have some specific software installed.
I like that there are a few flavors of remote software I can use to pop onto users desktops if manual intervention is needed, or hand holding.
Aside for desktop monitoring, we also monitor our servers with the RMM client, and using the NMS probe, we can monitor a few switches with basic up down status so I can get an easy gauge of my network from the dashboard.
I like that there are a few flavors of remote software I can use to pop onto users desktops if manual intervention is needed, or hand holding.
Aside for desktop monitoring, we also monitor our servers with the RMM client, and using the NMS probe, we can monitor a few switches with basic up down status so I can get an easy gauge of my network from the dashboard.
What do you dislike about the product?
I haven't really been able to figure out the android MDM, but I am working on it.
What problems is the product solving and how is that benefiting you?
Ninja helps me inventory all my systems, from hardware to software. I can also schedule reboots of windows desktops that have been running too long easily, and deploy patches.
showing 1,281 - 1,290