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Ninja One Review.
What do you like best about the product?
NinjaOne is an intuitive, reliable, and well-designed RMM platform that makes device management straightforward.
The interface is easy to navigate. Patch management, monitoring, and scripting are particularly strong, and the automation capabilities help save a significant amount of time on repetitive tasks.
Ninja Remote is a robust remote access tool with almost all of the features that you require.
Its remote access to command line and PowerShell can make fixing problems invisible to the end user, I able able to run administrator tasks as the user without giving them access to CMD or PowerShell.
The interface is easy to navigate. Patch management, monitoring, and scripting are particularly strong, and the automation capabilities help save a significant amount of time on repetitive tasks.
Ninja Remote is a robust remote access tool with almost all of the features that you require.
Its remote access to command line and PowerShell can make fixing problems invisible to the end user, I able able to run administrator tasks as the user without giving them access to CMD or PowerShell.
What do you dislike about the product?
The Backstage Remote feature could use some improvement. While it’s a useful concept, it doesn’t always feel as smooth or as fully featured as other remote or background management tools.
What problems is the product solving and how is that benefiting you?
Ninja One does the following services very well for us.
Remote Access
Patch Management
Monitoring
Backups
Remote Access
Patch Management
Monitoring
Backups
Clear and fast RMM with strong remote maintenance
What do you like best about the product?
NinjaOne offers a very simple, fast, and clear user interface. The implementation can also be carried out quickly and easily thanks to the various options for agent distribution.
The available tools support me very well in everyday IT tasks: from automatic update distribution to automated problem solving via scripts, all the way to the integrated remote maintenance tool.
The support is also great. You can tell that the provider values close and reliable customer support. We wanted
The available tools support me very well in everyday IT tasks: from automatic update distribution to automated problem solving via scripts, all the way to the integrated remote maintenance tool.
The support is also great. You can tell that the provider values close and reliable customer support. We wanted
What do you dislike about the product?
There is little that bothers me about NinjaOne.
I would still describe the ticket system as having room for improvement. It already offers a comprehensive range of functions, but it cannot yet compete with a fully-fledged ticket system. For example, I miss the ability to send emails to people who are not listed as ticket requesters, such as when external people are brought in for clarification.
Additionally, I would like to see improvements in the BitDefender Gravity Zone integration. More details or more direct functions in the event of an alert from NinjaOne would be useful here. It would also be desirable for the corresponding agent in the Gravity Zone console to be automatically removed when the NinjaOne agent is removed.
I would still describe the ticket system as having room for improvement. It already offers a comprehensive range of functions, but it cannot yet compete with a fully-fledged ticket system. For example, I miss the ability to send emails to people who are not listed as ticket requesters, such as when external people are brought in for clarification.
Additionally, I would like to see improvements in the BitDefender Gravity Zone integration. More details or more direct functions in the event of an alert from NinjaOne would be useful here. It would also be desirable for the corresponding agent in the Gravity Zone console to be automatically removed when the NinjaOne agent is removed.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of lack of overview and centralized management of IT systems for us. With NinjaRMM, we finally have clear transparency about which systems are in use and how they are managed. In combination with remote access, automated patch management, ticket integration, and script distribution, support and maintenance tasks can be implemented much more efficiently and in a more structured manner.
Needs Better Reporting and More Knowledgeable Support
What do you like best about the product?
i like the ninja one where it auto updates drivers and window updates
What do you dislike about the product?
there is not enough reports, the support is not very knowledgeable of the software
What problems is the product solving and how is that benefiting you?
right now we are working on sentinel one need help with the exclusion list. I need to schedule another call for this i cant stand going back and forth on a email which you only respond once a day.
All-in-One Integrations That Make Work So Much Easier
What do you like best about the product?
It's an all-in-one tool for so many integrations. So useful!
What do you dislike about the product?
There IS a learning curve involved. Not excessive, but a good demo helps a lot.
What problems is the product solving and how is that benefiting you?
For me as a systems administrator, NinjaOne helps me monitor my servers and keep them on good maintenance schedules. It will also connect sometimes when other basic tools fail. I keep it open all day.
Remote Management Made Easy and Effective
What do you like best about the product?
Having the ability to manage, monitor and fix computer issues from a remote location.
What do you dislike about the product?
Features need improvement, but you can tell they are updating frequently.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to manage all of our endpoints in different locations and gain access to user friendly reports and views. We have a small team and this job automates alot of the manual work we used to do.
Simple Operation and a Dashboard That Enables Quick Client Status Analysis
What do you like best about the product?
Simplicity of operation. The dashboard allows for quick analysis of all clients status
What do you dislike about the product?
I have not found any. There were some growing pains in the beginning, but those have been ironed out.
What problems is the product solving and how is that benefiting you?
I am a small IT consulting company with limited staff. I have been able to leverage Ninja to manage my clients end points and overall IT environment
NinjaOne Shines with Asset Inventory, Remote Management, and Powerful Scripting
What do you like best about the product?
NinjaOne's key features include Asset Inventory, Remote Management, Scripting, and compound conditions, which are the platform's standout elements. The implementation process was extremely straightforward, earning a perfect score of 10 out of 10. Furthermore, customer support has been excellent, and the knowledge base and communication resources are impressive.
What do you dislike about the product?
Remote management is excellent and easy to use, but the multiple-monitor feature feels outdated. It really needs support for opening each display in a separate window, as other competitors do. Patch Management is strong but not 100%, and the reporting needs deeper analysis; it's too broad, so a low-risk patch shows as unhealthy rather than overall risk.
What problems is the product solving and how is that benefiting you?
Overall, we consolidated four different solutions: Remote Support, Asset Management, Package Management, and Patch Management.
Super Easy to Use with Snappy Performance and an Awesome Community
What do you like best about the product?
Super easy to use. The interface is snappy, actions and automations get deployed lightning-fast, and even though I've barely scratched the surface the support system and community are awesome. The deployment was smooth too. Hardly any interruptions, which was our goal.
What do you dislike about the product?
One thing we've been looking for is getting geolocation tracking up in case things get lost or stolen, but we have workarounds for that for the time being.
What problems is the product solving and how is that benefiting you?
One thing we're enjoying is having way more visibility and significantly easier remote support into our systems. We have devices in cleanrooms or entirely remote that are a click away from getting support, where the feature was almost never working while using a competing endpoint management platform.
It Just Works: Easy to Use, Learn, and Deploy
What do you like best about the product?
It just works. Very easy to use, learn, and deploy. It has replaced multiple third-party solutions that we previously paid for. Tech support is always fast to respond if you need help or have any questions.
What do you dislike about the product?
Pricing for backup was a little confusing at first, but it was quickly explained to me.
What problems is the product solving and how is that benefiting you?
We initially purchased it to be used on laptops and devices for work-from-home users, so we could easily keep the machines updated with Microsoft updates, and easily deploy software. We now use it for remote access as well. Love the fact that we can easily lookup hardware/software details as well as bitlocker keys in NinjaOne.
Robust Remote Access and Patch Management Platform
What do you like best about the product?
Robust platform offering remote access and patch management
What do you dislike about the product?
Slow to get to the dashboard due to short login timeouts and 2fa
What problems is the product solving and how is that benefiting you?
Remote access and monitoring as well as bundling antivirus
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