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Good product that convinces even after years, good and fast support with a friendly team.
What do you like best about the product?
NinjaRMM helps us automate everyday tasks and better manage our daily routine while enforcing standards. With several thousand devices, we maintain consistent control and use it with automations multiple times a day or even from a smartphone outside of regular working hours. The integration of backup and antivirus brings everything together in one central location. The web interface is usually intuitive to use, which also helps end-customer technicians with their own access without extensive training. Support is usually quick in case of errors and analyzes problems directly remotely with a technician, as access from support is restricted for data protection reasons. Furthermore, the system has been continuously developed since its implementation a few years ago, and our contact person, Andre H., specifically points out interesting features to us and enables them.
What do you dislike about the product?
The dashboard is designed for patching. Independent views for system status and backups are missing.
What problems is the product solving and how is that benefiting you?
Keep an overview. With many hundreds of customers, you have to do justice to all of them, the RMM also keeps these customers in the foreground.
Ninjaone for complete IT management
What do you like best about the product?
Ninjaone allows full management of mobile devices and the support throughout the subscription provides technical and commercial clarity.
What do you dislike about the product?
Consumption on use requires monitoring of subscribed products
What problems is the product solving and how is that benefiting you?
Remote control of mobile devices
An invaluable tool for IT client service management
What do you like best about the product?
NinjaOne has proven to be an invaluable tool for simplifying and streamlining IT management for our clients. With real-time monitoring, remote management, patch management, and documentation, it's become an essential tool that we rely on daily to serve our clients.
What do you dislike about the product?
Product documentation and support could be better. Some processes, such as managing online backups are confusing and difficult to understand.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us efficiently monitor, maintain, and service our clients, allowing us to provide them with advanced monitoring, management, and security services at an affordable price.
Decent product that has technical support that answers the phone
What do you like best about the product?
easy and automation, and tech support that answers the phone
What do you dislike about the product?
Automatic updates fail more often then n-able and a few others.
What problems is the product solving and how is that benefiting you?
better RMM than most, and for the price best we've found.
NinjaOne has solved issued with deployed laptops
What do you like best about the product?
Being able to get updates on different systems in the network and being able to update as soon as possible. We get updates on new things down the pipleline of planned future releases. Support is quick to respond if an issue arises.
What do you dislike about the product?
What needs the most love in the dislike would be the 3rd Party patching. They keep growing and parts of the original product may see to get left behind and helpfully keep all the products up to date.
What problems is the product solving and how is that benefiting you?
Being able to keep the endpoints updated with patches when staff is not updating.
The best RMM Experience
What do you like best about the product?
I love how quick and responsive this platform is. I can quickly push out an update and see results almost instantly. They also make it easy to deploy updates or make changes to a single device as opposed to something like Intune where you are forced to push out a policy update to a device group. Coupled with the fast implementation speed, this makes it easy to prototype and test new policies and/or configurations before rolling it out to a wider audience.
What do you dislike about the product?
I wish there were more features to support mono-organizations as opposed to an MSP. Don't get me wrong, the existing features are fully adaptable to be used within a single organization, but certain things are made a bit more difficult. For example, if you chose to use "organizations" to define your different corporate departments, you cannot use the deduplication feature to prevent orphan objects from being created when moving a device from one department to another because Ninja treats these as being separate organizations entirely. Thankfully, the NinjaOne team is very receptive to feedback and is always implementing new features.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us control all the devices in our organization and manage them remotely. This is very important as our teams and devices are decentralized and deployed throughout the US with a mix of both in-office, remote work, and field operations.
Great all around RMM
What do you like best about the product?
It just works. Coming from another RMM product that didn't work well at all and rarely got updates, Ninja does a great job and being simple and usable and works very well. Also gets updates and features often, some of which are driven by the community.
What do you dislike about the product?
I've had a few instances where I had to reinstall the software or reboot the PC for the software to work properly, however not often. Also the Remote tool can be a bit slow to work after a PC has booted up.
What problems is the product solving and how is that benefiting you?
Being an all in one solution that works well while not being too complicated. Very user friendly.
NinjaOne has simplified our IT processes
What do you like best about the product?
I love the fact that everything you could need to take care of end-users is all in one single pane of glass.
That was the biggest selling point for me personally. It was also super easy to get setup initially and once we got up and rolling, we haven't touched the configuration in over a year. However, we are in it daily, especially with the ticketing system which again is very easy and user friendly.
Any run-ins I've had with customer support (which have been few and far between) have been fantastic.
That was the biggest selling point for me personally. It was also super easy to get setup initially and once we got up and rolling, we haven't touched the configuration in over a year. However, we are in it daily, especially with the ticketing system which again is very easy and user friendly.
Any run-ins I've had with customer support (which have been few and far between) have been fantastic.
What do you dislike about the product?
I don't have any true downsides to using NinjaOne, one thing I would like in the future is some super easy to use Asset Management add-on to bring even more things under the NinjaOne umbrella.
What problems is the product solving and how is that benefiting you?
NinjaOne brought 3-4 different pieces of software into one easy-to-use platform. Reducing the number of vendors and logins we had to manage significantly.
Very reliable and dependable RMM solution for MSP's.
What do you like best about the product?
NinjaOne is pretty easy platform to work within. Once you understand what you are trying to perform, it is not hard to figure out what you would need to configure in the platform. Implementation of the platform was easy to do and we use this as our everyday platform. We have done everything without the need of using customer support but have heard through the MSP Subreddit that they have great customer support.
What do you dislike about the product?
The Patch Management and 3rd Party software update is still a work in progress but its not too bad.
What problems is the product solving and how is that benefiting you?
The ability to remote into and support our customers endpoints and Servers as we will install the agents on all customers endpoints that we manage and support. The Patch Management is something we use as part of it but it is not great but it is sufficient for now.
Best RMM Platform
What do you like best about the product?
I know a couple months ago Ninja updated the device landing page layout and it has helped with getting the info you need the most right away. Also the built in Ninja Remote is great, super reliably and has more capabilities than any of the other remote client apps.
What do you dislike about the product?
The only thing that I will add is having a better ticketing dashboard to see metrics. My boss wants to see a nice dashboard with real time numbers to see how efficient we are but it's very basic right now. I know you can create your own but I would like it to already be baked in.
What problems is the product solving and how is that benefiting you?
Well I know Ninja is currently trying to come out with Kiosk mode for the MDM solution. Once that comes out we can start using there MDM solution.
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