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3,587 reviews
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I find NinjaOne intuative and easy to navigate which translates into better service for my clients.
What do you like best about the product?
The user interface. The dashboard has all the relavent information to quickly identify what needs attention. But you also have the ability to create your on 'groups' with whatever information you want to see.
What do you dislike about the product?
No live chat for support. You have to open a ticket for every question or issue. no matter how small
What problems is the product solving and how is that benefiting you?
The biggest problem NinjaOne is solving is patch management. NinjaOne reliably applies system patches and easily alerts me to problem devices and saves me considerable time in manual processes.
Describe NinjaOne in a short experience? It's a short experience, no trouble to use it.
What do you like best about the product?
I came from LogMeIn Central. Central was a great, very functional. What came about for our switch to NinjaOne was that they hit the functionality of Central but streamlined a lot of the work I was doing. Less manual input or design time for automation features. Reporting and others came quicker/cleaner. And overall the UI navigation is just nicer.
What do you dislike about the product?
So far I wouldn't put much in this category beyond nitpicking. Maybe a few UI tweaks that I would like for custom information, where I can see that info I put in. "Proper" multi-monitor display would be nice in their remote control option, but I've been told that's already in the works. Anything I've brought up has been in the works.
What problems is the product solving and how is that benefiting you?
NinjaOne is used here to manage endpoints and do remote support. We're not the heaviest use shop, but I've had no problem switching over and setting up anything I've needed. Automations have been quick to make. Adoption and deployment easy. End User experience easy. I mentioned before coming from LogMeIn Central, and all in all I'm doing near everything the same I did before, but with a better experience and speed through the NinjaOne platform.
All around good polished product that meets the majority of our companies' needs on a daily basis.
What do you like best about the product?
Ease of use, most if not all required features for RMM, ticketing, patch management, asset management and reporting all in one software package.
Scripting feature, both native scripts and scripts available from the automation library along with the ability to add custom scripts and application installs.
Scripting feature, both native scripts and scripts available from the automation library along with the ability to add custom scripts and application installs.
What do you dislike about the product?
Downsides are cost and and the occasional conflict between VMWare servers and Windows machines.
What problems is the product solving and how is that benefiting you?
Device management, we are a small IT department in a medium size business with multiple locations. The time that Ninja One saves us makes it a lifesaver.
Game Changer for our MSP
What do you like best about the product?
What we like best about NinjaOne is how seamlessly it brings together all the essential RMM features into one clean, easy-to-use platform. As an MSP, we've worked with several RMM tools in the past, but none have matched NinjaOne in terms of efficiency, reliability, and overall value.
The built-in automation, remote access, patch management, and alerting systems are incredibly powerful and intuitive, which has helped us reduce costs, save time, and operate more efficiently. It’s eliminated the need for multiple third-party tools, and its simplicity has allowed our team to focus more on delivering great service to our clients instead of managing the tool itself.
NinjaOne has truly become a foundational part of our business, helping us scale while maintaining high-quality support.
The built-in automation, remote access, patch management, and alerting systems are incredibly powerful and intuitive, which has helped us reduce costs, save time, and operate more efficiently. It’s eliminated the need for multiple third-party tools, and its simplicity has allowed our team to focus more on delivering great service to our clients instead of managing the tool itself.
NinjaOne has truly become a foundational part of our business, helping us scale while maintaining high-quality support.
What do you dislike about the product?
There aren’t many downsides, but one thing we’d like to see improved is the speed at which some of the roadmap features are rolled out. There are several items currently planned that would be extremely useful to our operations as an MSP, and we’re eager to see them implemented. While NinjaOne is very transparent about their roadmap and receptive to feedback, we hope some of these enhancements can be prioritized and delivered sooner rather than later.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve several key challenges we faced as an MSP. First, it’s drastically reduced the complexity of managing client systems by consolidating monitoring, patching, remote access, and automation into a single platform. This has not only streamlined our internal workflows but also eliminated the need for multiple disjointed tools—saving us money and simplifying training for our team.
It’s also significantly improved our response times and service quality. With real-time alerts, remote remediation capabilities, and powerful scripting tools, we’re able to proactively address issues before they become problems.
Ultimately, NinjaOne has made our operations more efficient, scalable, and cost-effective—enabling us to better support our clients while growing our business.
It’s also significantly improved our response times and service quality. With real-time alerts, remote remediation capabilities, and powerful scripting tools, we’re able to proactively address issues before they become problems.
Ultimately, NinjaOne has made our operations more efficient, scalable, and cost-effective—enabling us to better support our clients while growing our business.
Easy remote assistance
What do you like best about the product?
Being able to search for a computer with just the persons name and being able to connect quickly. Saves time on having the user give us some sort of identifier from their computer they may not be familiar with. I use it almost daily in my job as a tier 1 tech.
What do you dislike about the product?
If you wipe a computer and re-enroll it, NinjaOne will keep the old PC in its tenant and you will have to delete it manually or have duplicates.
What problems is the product solving and how is that benefiting you?
Pushing out updates to PC's more easily than before. Easier time remoting onto machines when users require troubleshooting. Makes my job easier and helps the customers not get confused when we need to connect to their machine.
Much better than the other platforms I've used
What do you like best about the product?
It is clean, fast, and easy to use. I really like the web based powershell console, and the ability to use powershell to update custom fields.
What do you dislike about the product?
Now that they have added the backstage console for Ninja remote, there is nothing missing that I need.
What problems is the product solving and how is that benefiting you?
It allows me to manage almost all of our endpoints with minimal fuss.
Powerful Tool for lean teams, quick management
What do you like best about the product?
Remote Desktop, Shell capability, scripting, AAA access, Logs , patch management, Backups, Audio, Antivirus, Virtual Center options and many options which improve the support for IT teams or MSP
What do you dislike about the product?
Linux's remote Desktop not available , have to use alternate tool
What problems is the product solving and how is that benefiting you?
Endpoints software and hardware inventory, change management, performance, Risk management, compliance, remote support for distributed sites... helping to improve the efficiency and technical capacity with a small team
Ninja One RMM is a great tool
What do you like best about the product?
We use Ninja one for everything from patch management and remote access to deploying our EDR. The user interface is intuitive and professional. Having a low resource agent that deploys everything all at once is a big time saver.
What do you dislike about the product?
It would be nice if the EDR webpage was more integrated but I hear that's coming
What problems is the product solving and how is that benefiting you?
I used to have 20 different places I had to look for all the support tools I used and now everything is all in one place.
Ninja
What do you like best about the product?
The interface is clean and easy to use. It is responsive so I don't have to wait when clicking around on different things.
What do you dislike about the product?
It would be nice if the data backup service were less expensive.
It would be nice if DNS Filtering service could be provided as an add-on.
It would be nice if DNS Filtering service could be provided as an add-on.
What problems is the product solving and how is that benefiting you?
RMM at a reduced cost from my previous provider (N-Able). The Ninja REmote feature for end-users is very helpful so customers do not have to go to a 3rd party like Splashtop to provide this feature.
Ninja works well for us
What do you like best about the product?
Remote access is so easy to use, easy to add users for remote access too. We are also finding installation of applications and running scripts to be very useful.
What do you dislike about the product?
There are so many capabilities it is hard to know it all.
What problems is the product solving and how is that benefiting you?
Remote access to servers and clients to see issues in real time and fix them. Also, we use it to run setup scripts and install packages.
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