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Ninja One has far exceeded our expectations
What do you like best about the product?
The functionality of the patching and automation are superior to other products we have used. The MDM feature is also very user friendly and works perfectly for our needs.
What do you dislike about the product?
I have yet to find anything that I dislike about Ninja One.
What problems is the product solving and how is that benefiting you?
We needed an all in one solution to manage not only patching but MDM and online backup. Ninja One has done all of these very well.
Working with it eases the daily routine of our employees and significantly reduces manual tasks.
What do you like best about the product?
Above all, the automatic setup of new devices has freed up a lot of time in our company for other tasks.
What do you dislike about the product?
I am currently not aware of any functions that we do not like.
What problems is the product solving and how is that benefiting you?
A major problem before the introduction of NinjaOne was setting up new hardware. A lot of time was needed for manual installation here.
NinjaOne Review
What do you like best about the product?
We've been using NinjaOne for several months now, and the experience has been outstanding. As an all-in-one remote monitoring and management (RMM) platform, NinjaOne has drastically improved our IT operations. The user interface is intuitive, making it easy for both seasoned technicians and new team members to navigate and utilize effectively.
What do you dislike about the product?
While the platform excels in many aspects, the reporting features feel a bit limited. We’d love to see more customizable report templates and advanced analytics to help with deeper insights and client reporting. Additionally, some features feel more geared toward MSPs, so if you're an internal IT department, there may be tools you don’t fully utilize.
What problems is the product solving and how is that benefiting you?
1. Ensures Uptime for TMS and Mission-Critical Systems
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
2. Remote IT Management for a Global Fleet
3. Proactive Issue Detection & Resolution
Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Simple, effective, and adaptable
What do you like best about the product?
The best part is the versatility that Ninja brings when performing different tasks on our clients' systems.
What do you dislike about the product?
The reports section is, without a doubt, the one I have used the least. I don't think it contributes much to warrant spending time on it.
What problems is the product solving and how is that benefiting you?
Mainly remote connection tools and the enterprise policy management system.
Indispensable product for IT administrators
What do you like best about the product?
What I like most about NinjaOne is how easy it is to use and everything you can do from a single place. You can check the status of devices, apply patches, automate tasks, and even provide remote support without any hassle. Everything is well organized and you don't have to keep jumping from one tool to another.
What do you dislike about the product?
What I don't like so much is that it's not easy to set up at first. Although the platform is quite intuitive overall, there are certain things that could be better explained or more automated.
What problems is the product solving and how is that benefiting you?
It helps us solve typical IT management problems, such as equipment control, patch installation, or lack of visibility over the status of systems. Before, we had to do many of these tasks manually or use several different tools. With NinjaOne, everything is centralized, so we save a lot of time and avoid errors. For example, if a device has a problem, we can detect and fix it remotely without having to be physically there. This greatly improves efficiency and allows us to focus on more important tasks.
Bulk deployment of many devices
What do you like best about the product?
Easy to define policies for your Apple and Android devices
What do you dislike about the product?
I really dont see any downsides of using NinjaOne
What problems is the product solving and how is that benefiting you?
As a company with alot of mobile phones, tablets in circulation its important we can streamline the setup of these phones as they need to be restricted somewhat.
NinjaOne: How to save time in IT management
What do you like best about the product?
The overview of my IT and mobile assets
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
What do you dislike about the product?
Not much in fact, the solution is complete and constantly evolving.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to save time on deploying workstations and mobile equipment, on managing support and on managing my IT infrastructure. I now have time for project managemen
User-friendly IT management tool
What do you like best about the product?
Very user-friendly, despite its large scope. Very good remote tool. Good support.
What do you dislike about the product?
After updates, sometimes errors occur, but they are quickly fixed.
What problems is the product solving and how is that benefiting you?
The Quick Support Tool does not meet our requirements (No time tracking/documentation of the remote session)
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