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NinjaOne - Powerful, Intuitive, and Scalable Product
What do you like best about the product?
The interface and overall design are user-friendly, and the platform offers powerful capabilities for device and patch management. It’s very easy to check a device’s status at a glance and find everything you need to troubleshoot issues quickly. Using the RMM for remote troubleshooting is especially convenient. The remote control tools are also reliable and fast, which makes day-to-day support smoother.
What do you dislike about the product?
I evaluated the functionality of the ticketing system, and my initial impression is that it offers limited customization options and feels somewhat overpriced. Beyond that, I don’t have much else to add yet from using it, but I am thinking about native disaster recovery and slightly more advanced reporting.
What problems is the product solving and how is that benefiting you?
Backup solution and instant RMM. It helps eliminate manual, repetitive tasks through automated patch management, software deployment, and scripting, which reduces human error and improves IT productivity. This benefits organizations by improving security, enhancing device performance, reducing downtime, and providing real-time visibility into their IT infrastructure.
Great Policy Management and Features, Much Better Than Competitors
What do you like best about the product?
The management, policy, and "pyramid" policy structure is one of my favorite parts, alongside the nice features like live console. We attempted using other RMMs like ConnectWise and were extremely unhappy with the glitchiness, missing features, and overall less capable platforms. We have deployed this across our entire fleet and have switched our entire teams remote access to it. Deploying the RMM agent is extremely easy with the installer. I have had to use customer support once or twice and each time they have been super helpful and quick to respond. This again, compares from previous experiences with other companies, that had less than stellar support to say the least.
What do you dislike about the product?
The biggest gripe I have had with ninjaOne so far is with End Users - Even when adding an End User to a company, I have to manually assign computers to them. I do wish that was more automated. I would also love to see the use of Ninja AI in the script creation tool - Would be really nice to have some additional AI help with building scripts.
What problems is the product solving and how is that benefiting you?
We had a wide range of PC's with less than knowledgable users. Its extremely beneficial to be able to implement automatic things like emptying of the recycling bin, clearing caches, reboots, etc. To keep their PC's working as expected. Its also nice to be able to install software without their input, get notifications when they do something that we don't want them to be doing(like installing other softwares), and being able to remote in at a moments notice. The prebuilt script library has saved a lot of time with things like account management and computer setup as well. While we havent really looked into Backups, its something I have my eye on as well.
Great Asset Management, But Lacks Support and Reasonable Pricing
What do you like best about the product?
I can see all of my assets in one location. I can remote in to devices to solve user problems.
What do you dislike about the product?
Lack of any support or training. When we first bought the product we were thrown into the deep end. Any training is behind another login wall. Pricing on Ninjas ticketing system was just absurd. We have found support somewhat lacking. Overall it is hard to get a new support engineer trained in the product.
What problems is the product solving and how is that benefiting you?
This allows us to quickly see devices that are missing updates. The software allows us to remote in to fix user issues when nessceary.
Great for Windows Automation, But Alert Reduction Is Frustrating
What do you like best about the product?
I like that Ninjaone is proactively updating, and adding new features with telling customers that if they want these new features, you have to pay more.
What do you dislike about the product?
The Ninjaone remote program gets blocked by our firewall.
Or it detects it as a false positive.
Or it detects it as a false positive.
What problems is the product solving and how is that benefiting you?
By updating all of our Windows device upto date with All windows patches.
Intuitive and Easy Transition from Teamviewer
What do you like best about the product?
We use this software on a daily basis globally..
What do you dislike about the product?
I am missing some of the features that we had with Teamviewer like switch hosting positions.
What problems is the product solving and how is that benefiting you?
We are required to have full software version documentation. We are also required to remote manage many sales people and their problems.
NinjaOne Makes IT Management Effortless
What do you like best about the product?
What I like best about NinjaOne is how streamlined and centralized everything is. The dashboard gives a clear overview of all our endpoints, and remote access is fast and stable, saving me countless trips between buildings. The automation features are another major plus - whether it’s pushing software updates or running scripts. As someone switching to NinjaOne for the first time, I was impressed at how quickly I caught on. The platform is intuitive and lightweight, making it easy to get up to speed right away. Overall, it’s an excellent RMM solution to simplify endpoint management
Also sentinelOne integration has been great.
Also sentinelOne integration has been great.
What do you dislike about the product?
Some of the automation scripts I’d like—such as enabling BitLocker—aren’t available out of the box, and certain advanced features could be expanded to give more control over device management.
More features to Apple MAC MDM.
More features to Apple MAC MDM.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving several critical IT challenges for our school district. Remote access is fast and reliable, which saves countless trips between buildings and reduces downtime. The platform’s automation features like pushing software updates and running scripts handle repetitive tasks automatically, freeing up my time for higher-priority work.
Best RMM solution ever!
What do you like best about the product?
Device management/monitoring and Patch management, Software deployment
What do you dislike about the product?
Still limited activities for Mac OS devices, and no more
What problems is the product solving and how is that benefiting you?
We have employees nationwide in the US. Always challenge for managing them with different time zone, but Ninjaone helped me a lot with patching and deploying our essential software to users right in time. A decent remote support tool added quality to our work.
Seamless Integration and Intuitive Features with Excellent Support
What do you like best about the product?
Rather seamless integration, easy to add-in/enable new/add'l features, very intuitive, and GREAT support
What do you dislike about the product?
Not seeing much downside, but there are still a few features, navigation that could be improved w/in the portal
What problems is the product solving and how is that benefiting you?
It's taking care of our need for device/endpoint monitoring and it's now our portal and solution for ticketing, inventory and endpoint management as well.
NinjaOne Remote
What do you like best about the product?
The remote desk function works really well, I don't lose connection even when the computer I'm remoting into is restarting. I get to choose which monitor I'm looking at just clicking on it (instead of having to adjust manually the vision I want, like I used to with other monitoring platforms), and the chat is very helpful. Also Customer Support works well, I like that I can book a meeting with someone to discuss anything on a videocall, within less than 24 hours.
What do you dislike about the product?
The only thing I don't like so far is the fact that the default ticket template cannot be modify as of right now. You can have other templates but the employees would have to log in to see them. The default (the one they can access by clicking on the icon in the taskbar's system tray to submit an IT ticket) cannot be edited. An agent told me they were working on it, so I'm looking forward to that.
What problems is the product solving and how is that benefiting you?
One problem NinjaOne is solving is having to look for devices information and remote desk functions on one place, and attend IT tickets on another. Now we can have both things in the same platform and so far is been great, I think it saves us a lot of time and effort.
IT Manager
What do you like best about the product?
As an IT Manager, Ninjaone was the best bang for my buck. The value you get is incredible.
What do you dislike about the product?
Looking forward to it getting it's own vulnerability scanner in the future!
What problems is the product solving and how is that benefiting you?
We needed an excellent patch management system, and NinjaOne delivers.
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