External reviews
4,104 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Value and simplicity.
What do you like best about the product?
Its a fantastic deal for all the value it brings to our company
What do you dislike about the product?
white mode by default, the AI felt inconsistent.
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
NinjaOne Makes Remote Management Fast and Easy
What do you like best about the product?
NinjaOne lets us access remote systems quickly for updates, management, and basic troubleshooting. It also allows admins to enter credentials while users are still logged in, which is especially helpful for profile-related installs and similar tasks. Customer support has also been great, with very quick responses whenever we’ve needed help. This is something we use almost daily while troubleshooting.
What do you dislike about the product?
We’re still exploring NinjaOne’s patching features, but so far it’s been a solid product for us. We haven’t run into any issues, and the overall experience has been smooth to date.
What problems is the product solving and how is that benefiting you?
We now have a reliable, well-rounded solution for accessing remote systems, troubleshooting directly with customers, and using automation tools to resolve system issues more efficiently. Overall, it has streamlined how we support users and made it easier to handle problems end to end.
Excellent Remote Management Tool
What do you like best about the product?
My helpdesk tech and I use NinjaOne daily for remote access, monitoring tools, and keeping track of inventory, including warranty tracking. One of the best parts is the script library. They update their built-in scripts so often that I almost never have to sit down and write my own custom ones anymore. It’s a major time saver.
What do you dislike about the product?
The file explorer/browser doesn't always work correctly. I also wish I could put a message or something on the user's screen when their laptop hasn't been rebooted in a time frame (like 14 days).
What problems is the product solving and how is that benefiting you?
All remote tools are in one place.
NinjaOne's Remote and Automation Features Make My Job Easier
What do you like best about the product?
I love ninjaone's remote feature, and its automation features make my job easier.
What do you dislike about the product?
I haven't seen any disadvantages at this point
What problems is the product solving and how is that benefiting you?
It's beneficial for us IT professionals in almost every way.
NinjaOne saves a lot of time after setup
What do you like best about the product?
Once NinjaOne is properly set up, Ninja really helps save a lot of time!
What do you dislike about the product?
For me, the structure of NinjaOne is sometimes not entirely comprehensible, and I keep searching for individual functions.
What problems is the product solving and how is that benefiting you?
-
Quick help with many functions
What do you like best about the product?
Competent support. Clear pricing model. Many features. Always available for inquiries.
What do you dislike about the product?
Relatively confusing, but for this there is support that can help with any question.
What problems is the product solving and how is that benefiting you?
Elaborate patching of many endpoints is thus automated and documented.
Comprehensive configuration options for all areas
What do you like best about the product?
The software offers both simple and very detailed options for configuring all areas. Whether it's about ticketing or managing client devices, the customization options are comprehensive. The customization options are also easy to find and apply. Ninja is used by us daily and permanently for our ticket system.
What do you dislike about the product?
In fact, I have nothing negative to complain about here.
What problems is the product solving and how is that benefiting you?
Ninja offers me straightforward ways to connect with my end users, allowing me to provide them with support as quickly as possible.
Efficient IT Management with NinjaOne, but Needs Better Mobile Device Support
What do you like best about the product?
NinjaOne offers an intuitive and user-friendly interface that makes managing IT tasks incredibly efficient. The ability to quickly and easily run scripts across multiple endpoints is a major time-saver, streamlining routine operations and troubleshooting. Its real-time monitoring and alerting system is invaluable for staying ahead of potential issues, allowing for proactive support. Additionally, the seamless remote access to client machines is a standout feature—making it effortless to provide fast, effective assistance without needing third-party tools.
What do you dislike about the product?
While NinjaOne excels at managing desktops, laptops, and servers, it currently lacks robust support for mobile device management — particularly for iOS and Android devices. This limitation can be a significant drawback for organizations with a mobile-first workforce or those that rely heavily on smartphones and tablets for business operations.
What problems is the product solving and how is that benefiting you?
With users spread across multiple sites and countries, managing and supporting endpoints can quickly become complex and time-consuming. NinjaOne simplifies this challenge by providing a centralized, cloud-based platform that allows IT teams to monitor, manage, and support devices regardless of location. Its remote capabilities, real-time alerts, and automation tools make it easy to maintain consistent service levels across a distributed workforce. Whether it's deploying updates, running scripts, or troubleshooting issues, NinjaOne ensures that endpoint management remains efficient and scalable—even across international boundaries.
Great Features and Device Details, but Event Log Needs Improvement
What do you like best about the product?
I like the multiple features
Creating scripts
Monitor updates for both OS and software
Details on each device
Easy to use and implement. I have not had to use customer support yet although have heard they are great. I use this daily and have easily integrated it in our ticketing system
Creating scripts
Monitor updates for both OS and software
Details on each device
Easy to use and implement. I have not had to use customer support yet although have heard they are great. I use this daily and have easily integrated it in our ticketing system
What do you dislike about the product?
The event log should have an option for additional information as well as the stripped out information. Like a dedicated tab for it all
What problems is the product solving and how is that benefiting you?
Easy to monitor and manage all our devices
NinjaOne - Review
What do you like best about the product?
Ninja is a fantastic end-point manager which helps drive efficiency and standardization across your business.
What do you dislike about the product?
No real complaints with Ninja. The only minor complaint might be having more applications added to allow Ninja to provide updates for but that is growing all the time.
What problems is the product solving and how is that benefiting you?
Ninja allows us to have excellent oversight of our end-points by providing remote management, OS updates, software updates and end-point health monitoring.
showing 1,361 - 1,370