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Best Investment a company can make
What do you like best about the product?
NinjaOne saves me hours updating and managing systems. The integration is seamless with very little overhead. The patch management functionality saves our team numerous hours allowing us to be more productive. The monitoring is top notch as well
What do you dislike about the product?
Some of the built in scripts or functions do not work. An example is the disk cleanup script, it doesn’t do anything.
What problems is the product solving and how is that benefiting you?
Patching 100’s of computers in a matter of a few hours instead of 10+
Changed from ManageEngine to NinjaOne - Best Decision we made
What do you like best about the product?
The overall look and feel of the product. Its easy to manage and my staff have navigated through it with no issues since moving away from ManageEngine to NinjaOne. My initial concern leaving ME at that time was my team and I had become used to certain ways of how ME worked, and overall its a decent product, but the support is where we had the most issues with. The time it took for response, the time it took to fix the issue, it had become to cumbersome and then it became way too expensive. NinjaOne turned out to be the best decision we made once we learned the system and how it worked overall. The support has been really great in comparison to others we used. The biggest area we looked at was the remote capabilities, and NinjaOne has really good remote access that is seamless. My team and I are in this system daily supporting 800 field adjusters every day. This system was easy to implement and it was overall a very easy integration into our daily lives in Tech Support.
What do you dislike about the product?
Most of all has been the initial support we received and continue to get when we have issues. The remote access systems work great as well and we have transitioned very well into this system.
What problems is the product solving and how is that benefiting you?
We none at this time. The last issue we had was a couple of clients out in the field with the remote support. It turned out to be the agent wasnt installed properly, and it was solved promptly.
Efficient from Start to Finish - from the account team, demo, eval and deployment its been a breeze.
What do you like best about the product?
Simplicity and it just works. Service has been responsive and professional.
What do you dislike about the product?
cost for larger users becomes significant but I may be wrong to assume
What problems is the product solving and how is that benefiting you?
Easy RMM - has rescued me a couple of times already when losing remote access through conventional methods. It just works and is easy to deploy. I will be extending my usage to backups and then policy and update management.
Awesome product and team
What do you like best about the product?
NinjaOne has significantly streamlined maintenance of a large complex system we maintain. Support is top tier. The development team is always adding great new features and is very open to requests and suggestions.
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are using NinjaOne to manage patch management and asset tracking for a significant number of machines. This provides a large time savings vs performing this work manually, like we were doing in the past.
Simply put - an amazing product
What do you like best about the product?
There are two main things that I like best about NinjaOne:
-Ease of use/navigation, most things make sense on location and the UI is really good
-Quality, Active development. New, useful features are being added often making things easier or better
-Ease of use/navigation, most things make sense on location and the UI is really good
-Quality, Active development. New, useful features are being added often making things easier or better
What do you dislike about the product?
User permissions could be better. I often end up having to provide full admin access for tasks like patch management, etc. Some permissions do not stack as expected, resulting in having to provide additional access than needed.
What problems is the product solving and how is that benefiting you?
We switched to Ninja primarily for better RMM features related to patch management. While the patch management is not perfect, it is leagues better than other options we use.
NinjaOne is great
What do you like best about the product?
I haven't used many other platforms, but NinjaOne is by far the best. I am a single-person MSP, and Ninja lets me support many more clients than I would be able to if I had to do things in more manual ways.
What do you dislike about the product?
I'm not really sure the downsides. Perhaps that they're not giving the platform away for free?
What problems is the product solving and how is that benefiting you?
I am able to help my clients efficiently and effectively. The new console method of accessing a computer without disrupting the end user has been fantastic!
NinjaOne has made my Help Desk more useful to the IT department.
What do you like best about the product?
One of the things I like is the ease of remoting to our firm members and the stability of the product.
What do you dislike about the product?
The lack of connection to Exchange to import User information.
What problems is the product solving and how is that benefiting you?
We could easily keep people on the same version of programs or easily upgrade programs, and we can do that now. Help Desk can to it.
Game changing all-in-one RMM service
What do you like best about the product?
NinjaOne's all-in-one dashboard, where I can see the status of every device, patching, remote management, etc.
The ticketing service is amazing, especially with setting up Organizations and Systray options for end users, ticketing, automation, etc.
Customer support and the Dojo are awesome, especially with script sharing within the community.
The ticketing service is amazing, especially with setting up Organizations and Systray options for end users, ticketing, automation, etc.
Customer support and the Dojo are awesome, especially with script sharing within the community.
What do you dislike about the product?
It could have more integrations.
The MDM is a bit invasive if you have a BYOD policy.
Better customization with ticketing responses and management.
The MDM is a bit invasive if you have a BYOD policy.
Better customization with ticketing responses and management.
What problems is the product solving and how is that benefiting you?
We used to use multiple products for RMM, patching, documentation, ticketing, and asset management. NinjaOne brings this all together in one place for our admins and users.
NinjaOne RMM
What do you like best about the product?
RMM endpoint managment, user remote access.
What do you dislike about the product?
Support with deploying software packages with payload
What problems is the product solving and how is that benefiting you?
User remote access, patching.
Reliable, Intuitive RMM platform that streamlines IT management
What do you like best about the product?
I really like how easy NinjaOne is to work with. The dashboard is super clean, and everything from remote access to running scripts just works without a lot of hassle. This saves me a ton of time due to patch management and alerting; I'm only notified when something needs attention, rather than me constantly having to check in on every machine. Their support team is quick to respond and genuinely helpful, which helps a lot.
What do you dislike about the product?
Honestly, not much. If I had to pick something, it’d be that a few of the reports could be a little more flexible. But overall, it’s been a great experience and does what I need it to do.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us stay on top of system health, updates, and user issues without constantly jumping between tools. It centralizes remote access, patching, monitoring, and scripting into one platform, which cuts down on response time and boosts efficiency. We catch problems earlier, fix them faster, and spend less time doing repetitive tasks — it’s freed up a lot of our day-to-day workload.
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