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NinjaOne has been easy to use and roll out.
What do you like best about the product?
Company wide rollout was very easy. NinjaOne has deployment packages for just about any situation. The UI is easy to understand and navigate too.
What do you dislike about the product?
I had to try and come up with a negative as the experience has really been positive, especially compared to our previous RMM. In NinjaOne, remote deletion of software does not always seem to complete successfully and requires a manual touch.
What problems is the product solving and how is that benefiting you?
NinjaOne is saving us time being able to remotely monitor & manage our IT endpoints. This benefits us by saving our IT technicians time, and allows us to focus our attention elsewhere.
Incredibly Easy to Use But Powerful Tool
What do you like best about the product?
NinjaOne does what alot of other MMR tools do such as remote support and tracking, etc. What NinjaOne does really well is tie all of these into a cohesive pane of glass. Secondary to that is the ability to implement PowerShell scripts very very easily.
What do you dislike about the product?
Honestly, not much. It does what we need it to do really well.
What problems is the product solving and how is that benefiting you?
Global deployment of PowerShell scripts to all of our systems.
The Best Fit RMM at any Scale
What do you like best about the product?
It has a wide feature set and excels in most needs for my company. I heavily leverage the health dashboard, patch management and automation tools daily. It helps me keep track and manage our fleet of mac/windows laptops. This also integrates easily with our anti-virus platform and vulnerability scanner. I feel confident that I have complete and effective overview of my endpoints.
What do you dislike about the product?
The one thing I would like to see NinjaOne implement is a single location/organization option for internal IT teams of SMBs. It would be nice to just log into my organization page and all the machines and dashboards were the first thing there.
What problems is the product solving and how is that benefiting you?
IT and business application deployment, patch management and remote assistance. The IT team could not function without this tool. It has simplified and made our response times faster/more effective.
A game changer!
What do you like best about the product?
The interface and integrations. There are many options.
What do you dislike about the product?
The patches don't always go through. Quite often I remote onto machines and it says that it is behind on updates.
What problems is the product solving and how is that benefiting you?
There's hard to choose just one. I love that if a service stops, I can be notified and have the automation for the service to start.
Makes remote monitoring and management of computers super simple
What do you like best about the product?
I've been using NinjaOne for many years now and use it every day for work. NinjaOne has a pretty robust scripting and automation system, allowing you to write scripts in different languages like Bash and PowerShell.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
What do you dislike about the product?
For the most part NinjaOne is great, except for the patching. It doesn't always work to patch and update computers. I've been having a lot of issues specifically with Microsoft updates (like Office). They always seem to fail on multiple computers.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
What problems is the product solving and how is that benefiting you?
There are quite a few ideas on the roadmap that solve some issues I've been having:
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
Total Package
What do you like best about the product?
The ability to remote into uses computers from within the ticketing system
What do you dislike about the product?
Reporting features could be better. Limited options
What problems is the product solving and how is that benefiting you?
Ninja is allwoing us to support 38 buildings across 2 states remotely and also allows users to submit tickets.
Great Cloud First RMM
What do you like best about the product?
Ninja's interface is clean, simple and easy to use. It has a large range of detail available, but it is organized for easy every day use. Managing almost 2,500 endpoints, we have not had any issues scaling and growing. Scripting and automations are fast. Out of the box, there are numerous monitors and scripts available, but it is easy to customize and add your own.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
What do you dislike about the product?
3rd Party Patching and Reporting need some more love. They are actively developed, but tend to lag behind the rest of the product suite in terms of reliability and feature set.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
What problems is the product solving and how is that benefiting you?
Ninja is helping us maintain fast effective support with our clients, consolidate platforms, and move to a more cloud-first approach where we no longer need to maintain on-premise servers to host the product.
The Most MSP Friendly Company in the Market
What do you like best about the product?
Our team has demonstrated exceptional efficiency in utilizing NinjaOne on a daily basis.
What do you dislike about the product?
The organization should prioritize hosting more in-person networking events.
What problems is the product solving and how is that benefiting you?
Eliminate recurring problems with automation. Perform most work remotely.
Great Product, Great Price Point, Continuous Development, Good Product Support
What do you like best about the product?
Very fast, intuitive user interface, flexible, good support, product advances come rather quickly.
What do you dislike about the product?
I wish certain things were a little more customizable. For example the automations library is broken out into "Applications" and "Scripts" and it would be, at least for us, advantageous if we could put them all into one bucket, or override the tags. Some of our applications are deployed via MSI, and some are deployed via script. It's confusing for us to not be able to, by default, see all in one place.
What problems is the product solving and how is that benefiting you?
Windows & 3rd party patching. Rapid, real time remote control and automation deployment. Backup of User and PC data.
Works perfect. Super Suport
What do you like best about the product?
As an MSP, what we appreciate most about NinjaOne is its simplicity, reliability, and outstanding support. The platform is incredibly intuitive, making onboarding and daily operations efficient and seamless. The automation features, patch management, and remote monitoring tools help us manage multiple client environments with ease. Most importantly, the support team is one of the best we've ever worked with – fast, knowledgeable, and always willing to go the extra mile. NinjaOne has become an essential part of our service delivery.
What do you dislike about the product?
There is very little to dislike about NinjaOne. If anything, we’d appreciate more reporting customization options. These are minor points, and we know that NinjaOne is continuously improving its platform based on customer feedback. Overall, the experience has been overwhelmingly pos
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve several core challenges as an MSP. It centralizes the management of all our clients' devices, allowing us to monitor, patch, and support endpoints remotely and proactively. This significantly reduces downtime and improves the overall service experience for our customers. The automation tools and script deployment save us hours of manual work each week, which directly translates into improved efficiency and cost-effectiveness. By streamlining operations and reducing complexity, NinjaOne allows us to focus more on strategic IT planning and less on repetitive tasks.
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