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All-in-one platform, easy to use and very efficient for managing the technology park
What do you like best about the product?
NinjaOne stands out particularly for its ease of use, combined with a very broad functional scope, making it a highly efficient platform for comprehensive management of the technology infrastructure.
The solution brings together key capabilities such as remote management, monitoring, patching, backups, and ticketing in a single panel. This significantly reduces tool dispersion and simplifies daily operations. This "all-in-one" approach allows for centralized system management, with a direct impact on time savings and improved productivity of the technical team.
Additionally, NinjaOne offers strong integrations with third-party solutions, such as SentinelOne or CrowdStrike, which facilitates its fit within more advanced security architectures and existing environments, without the need to replace critical components.
Finally, the customization layer and the ability to enrich both the panel and operations are especially important, as they allow the platform to be adapted to day-to-day needs.
The solution brings together key capabilities such as remote management, monitoring, patching, backups, and ticketing in a single panel. This significantly reduces tool dispersion and simplifies daily operations. This "all-in-one" approach allows for centralized system management, with a direct impact on time savings and improved productivity of the technical team.
Additionally, NinjaOne offers strong integrations with third-party solutions, such as SentinelOne or CrowdStrike, which facilitates its fit within more advanced security architectures and existing environments, without the need to replace critical components.
Finally, the customization layer and the ability to enrich both the panel and operations are especially important, as they allow the platform to be adapted to day-to-day needs.
What do you dislike about the product?
As a point of improvement, the multi-tenant management and permission model could evolve towards a more granular and flexible approach. In certain scenarios, maintaining adequate segmentation between tenants or clients can be complex, especially when different levels of access or operational responsibilities are required.
Additionally, although the integration with EDR solutions like SentinelOne is correct, it would be desirable to have greater direct operation capability from the central NinjaOne panel, avoiding the need to switch between consoles for certain advanced actions on the EDR. This would further reinforce the unified platform philosophy and improve operational efficiency in managed security environments.
Additionally, although the integration with EDR solutions like SentinelOne is correct, it would be desirable to have greater direct operation capability from the central NinjaOne panel, avoiding the need to switch between consoles for certain advanced actions on the EDR. This would further reinforce the unified platform philosophy and improve operational efficiency in managed security environments.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to manage the entire technology infrastructure in a centralized and simple way, integrating key functions such as monitoring, remote access, patching, backups, and ticketing into a single platform, which significantly reduces operational load and the time spent on repetitive tasks. In my use case, this translates into greater visibility and control of the systems, a faster response to incidents, and the ability to scale the management of multiple environments without proportionally increasing the team's effort, while also maintaining integration with advanced security solutions like SentinelOne or CrowdStrike without compromising a mature security approach.
Helpdesk Technician NinjaOne Review
What do you like best about the product?
What I like best about NinjaOne is the amount of detail provided in the RMM system. I can get a lot of info at a glance, which is a great advantage in our hybrid workplace. The NinjaOne Remote feature is also great for these situations. The features within it allow me to do anything I need even without physical access to the machine. The ticketing system is also easy to use and navigate. It helps a lot with keeping tasks streamlined. The status feature on each ticket is especially helpful for organization.
What do you dislike about the product?
My biggest issue is with the consistency of NinjaOne Remote. Around 10% of the time I try to use it, I get a message saying "Disconnected" which is fixed after I restart my computer. This is not a huge issue, but can be a bit disruptive when someone is waiting for me to connect.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of tracking support requests and maintaining all of our devices. Having all of this information in one place speeds up our processes and allows us to provide better support to our users. We don't need to spend time keeping track of multiple streams of information, because it is all in one place.
Solid Single Pane of Glass with Easy Agent Deployment and Useful Patch Management
What do you like best about the product?
The interface is solid and provides a true single pane of glass. Patch management is especially useful, and the agent is also very easy to deploy.
What do you dislike about the product?
The ticketing system feels a bit basic, and support is limited on mobile and on non-Windows platforms.
What problems is the product solving and how is that benefiting you?
It supports remote and hybrid employees. Immutable backups help guard against ransomware. It also includes endpoint patching and integrates with SentinalOne.
Great Functionality and Outstanding Support from Carla, Our AM, and Gerd
What do you like best about the product?
Functionality and the team supporting Carla Our AM is great and so is Gerd
What do you dislike about the product?
nothing just wish your DRAAS solution was avalible right now
What problems is the product solving and how is that benefiting you?
Over all great solution but the intergration with sentinel one and the reporting for customers has been a game changer for us
Easy Interface and Remote PC Management That Saves Travel Time
What do you like best about the product?
Ninja comes equipped with an easy to use interface, options for managing PCs remotely, saving crucial travel time that can be used in more efficient ways onsite. I use ninja almost everyday to manage our virtual machines, check backups are running as they should and to support customers in any troubles they have, even if they are in another building.
What do you dislike about the product?
I haven't got anything bad to say, little interface issues here and there, I sometimes wish for there to be a "connect button" rather than having to go through connection options.
What problems is the product solving and how is that benefiting you?
Its solving the problems such as losing time, walking from site to site/ room to room to sort each IT issue, compared to just remoting to each device from the office. If someone comes to the office and I am out, this means they have wasted their time, with ninja, I can be in the office a lot more of the time, allowing to see staff that want to find me.
Simple UI and Robust Features for IT Departments Everywhere
What do you like best about the product?
The simplicity of the user interface and robust feature set. We can very easily push out custom scripts to install/uninstall software which are very helpful in our environment. Being able to set up tiered policies is very useful for testing and seperating out different departments such as IT from the rest of the workforce. This is a product we use every day and it has improved our team's efficiency dramatically.
What do you dislike about the product?
There isn't much I dislike about the product. It continues to improve and meets our expectations.
What problems is the product solving and how is that benefiting you?
It is giving us the ability to support our customers with the ticketing system. It also allows us to maintain our software and make sure to keep everything up to date.
Clean Dashboard and Powerful Automation for Patch Management and Backups
What do you like best about the product?
The dashboard is clean and easy to navigate, which makes it simple to monitor devices and reach key features quickly. NinjaOne really excels at automating routine tasks like patch management and backup monitoring, which saves a lot of time—especially in critical moments. The built-in backup options and security monitoring also help provide an all-in-one solution, so I don’t need to rely on multiple tools to cover the basics.
What do you dislike about the product?
While NinjaOne offers solid basic reporting, some users feel its advanced reporting and analytics capabilities fall short compared to other RMM tools. The options for customizing more detailed, in-depth reports can be somewhat limited, which may mean relying on third-party integrations to get deeper insights.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it incredibly easy to access an end user’s machine quickly, without requiring the user to go through multiple steps just to get a remote session started.
Smooth Remote Server & Device Management with Halo PSA Integration
What do you like best about the product?
It allows our company to manage and monitor servers and devices remotely in a smooth, reliable way, and we can integrate it into our Halo PSA. It also lets us remote onto customer machines without issues. Overall, we use it a lot as a company, and it fits well into our day-to-day workflow.
What do you dislike about the product?
Sometimes the remote function doesn’t work very well, and it can cause issues when remoting.
What problems is the product solving and how is that benefiting you?
It allows us to monitor all of our customers in one place.
All Devices in One Place with Flexible Automation via Ninja’s Straightforward System
What do you like best about the product?
Having all my devices in one place is really convenient and makes it much easier to keep everything organized. I also like that I can set up and run automation without much hassle by using scripts, which keeps things flexible and straightforward. I use it all the time, and it's super easy to work with different applications through ninja's API.
What do you dislike about the product?
Nothing really comes to mind. If I think really hard about it, the only thing I can come up with is that I’d like to be able to middle-click a device name in a ticket to open its page in a new tab, so I don’t have to switch away from the current ticket. I think that would be a nice quality-of-life improvement, but other than that, I don’t see anything I dislike.
What problems is the product solving and how is that benefiting you?
It allows us to manage and monitor endpoints across our business. It’s especially helpful whenever we need to connect to a client and see the issue for ourselves, even when we’re too far away to be there in person. Being able to reach our clients exactly when they need us, even if we're out of hours, is a big help. Their automated services allow us to schedule changes ahead of time.
Strong Endpoint Verification and Scripting for Better Security
What do you like best about the product?
Verify all theactivity to contrast security incidents, execute scripts on th endpoints and verify the status of the endpoints
What do you dislike about the product?
That is necessary to know how to do what you want on the Ninja way
What problems is the product solving and how is that benefiting you?
Monitoring endpoints, connecting to them, execute scripts massvely
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