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Smooth Operating RMM System
What do you like best about the product?
Smooth Operating RMM System - works a treat, simple and innovative every is is in one place and it integrates with a lot of other remote software providers as well to build a seamless system.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
What do you dislike about the product?
nothing at present - it seems to be running well at present
What problems is the product solving and how is that benefiting you?
As an all in one RMM system that leverages into other fields it makes day to day IT task a doddle.
efficient, good tools, good live statistics
What do you like best about the product?
the utility of it being able to create scripts and put them to laptops helps with security,
What do you dislike about the product?
tabs and the sections of what you would like to look for are sometimes pretty hidden
What problems is the product solving and how is that benefiting you?
patching mainly and helpdesk issues which things like remote and live status of these are useful
Save more time and speed up on system updates
What do you like best about the product?
Remotely access the server and view activity history
What do you dislike about the product?
No, Ninja are continue improving on the service.
What problems is the product solving and how is that benefiting you?
remote monitoring & management, patch management
Smooth and reliable connections
What do you like best about the product?
NinjaOne makes it very easy to support my clients remotely.
What do you dislike about the product?
I dislike that they are getting rid of teamviewer
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to easily remote into machines to solve issues quickly.
Dependable and Smooth
What do you like best about the product?
The program is very reliable. It also has a smooth UI that makes day to day information easy to access
What do you dislike about the product?
NinjaConnect is still missing some features compared to other remote tools.
What problems is the product solving and how is that benefiting you?
Their documentation has improved greatly over the years
New modules like asset management is good to see as well.
New modules like asset management is good to see as well.
NinjaOne is a lifesaver for our small IT department.
What do you like best about the product?
The ease of use. NinjaOne has allowed us to take a few disparate systems and combine them into one for a central pane of glass. With our small IT department we needed a way to be faster at diagnosing issues before they arise.
Also, the Community Support on Discord is phenomenal.
Also, the Community Support on Discord is phenomenal.
What do you dislike about the product?
Their patch management needs to be able to deploy one-off's easier. Example being if you wanted to deploy the latest from Google Chrome, you can just do a one-off install instead of having to download the MSI and create an Automation. They already have a repository
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
What problems is the product solving and how is that benefiting you?
We were using around 3 different systems to manage our machines (remote support, patching, etc). We needed a way to combine everything into one and NinjaOne solved that. Since implementing NinjaOne we have cut down support times drastically and allowed us to be more proactive when it comes to maintenance on laptops. There are times we will fix the issue before the end-user even has a chance to notify us of the problem.
Excellent Product that I hope to not live without!
What do you like best about the product?
We utilize a lot of the Ninja One product. My Favorite feature is the Remote access control. Works like it should and is super quick and easy for my users.
What do you dislike about the product?
The MDM. When we first purchased the product, we were hoping to use the MDM to replace our existing solution. However, even after working with your support staff, it still has a long way to go for us to consider it. Keep working on it though.
What problems is the product solving and how is that benefiting you?
Helping us quickly access and monitor our endpoint devices with little to no end user knowledge or intervention. Makes our lives so much better.
NinjaONE, The Best RMM on the Market
What do you like best about the product?
NinjaOne's RMM solution is the best one we have used. I never have any issues with patch management, the Ninja remote tool is great, I wouldn't be able to do my job without it. The scripting tools are top notch.
What do you dislike about the product?
The only product I do not like is Ninja MDM. We have had a lot of issues with it.
What problems is the product solving and how is that benefiting you?
Remote management, patch management, and reporting have all been tools I rely on to do my job.
Love NinjaOne!
What do you like best about the product?
Ease of use. The software is very intuitive and easy to navigate. It doesn't overcomplicate a process that doesn't need to be complicated!
What do you dislike about the product?
As a new implementation, I haven't had a ton of time to find things that I dislike yet.
What problems is the product solving and how is that benefiting you?
Managing mobile devices, and implementing policies required by regulating bodies.
NinjaOne is one of the best RMM tools on the market
What do you like best about the product?
We’ve tried a lot of RMM tools over the years – Datto, Enable, LogMeIn, and more – and NinjaOne is by far the best. What we love is how easy it makes everything. Setup was quick and from day one it’s just worked. Monitoring, patching, alerts, remote access – all smooth and reliable. The reports are simple but give us exactly what we need. Their support team is friendly, fast and actually helpful. We also love that they keep improving the product and proactively tell customers about the new features, instead of making you dig around to find them like other companies do.
What do you dislike about the product?
Honestly, there’s not much to dislike. Some features could be a bit more customisable and it would be great to see a few more advanced features added. Nothing has been a dealbreaker – it’s more about polishing what’s already a great tool
What problems is the product solving and how is that benefiting you?
NinjaOne lets us handle all our IT management in one place. We can keep an eye on devices, push patches, get alerts and jump in remotely without switching between different tools. It’s helped us catch and fix problems before they turn into big issues, and it’s made our support faster and smoother. Overall, it’s saved us a lot of time and headaches and keeps everything running the way it should. Once NinjaOne is installed, you can connect to it from anywhere, on any network, which is a huge plus
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